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Business Profile

CBD Products

GreenVibe CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product on November 14. I called on December ***************************************************************** ordered. They were supposed to refund said they couldnt to the credit card I used and Im still using but they would send an E check I have called four times since then and all I get is its beyond their control, the check should come with a support email address. I just talked to them today and I got the same response. I cannot speak to anyone higher than the customer service Person that answers the phone. This advertisement uses Dr. ** which is false it was for diabetes and it raises my sugar levels so Im asking for a full $189 refund

    Business Response

    Date: 01/11/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    We issued a refund of $179.48 via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ************************ This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:01/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The package arrived today and cbd oil cover was not tighten but loose and when the package was opened the jars, bottles and the package was full of oil. if a company doesn;t take care of their product how does someone know what is in it. I just want the refund

    Business Response

    Date: 01/11/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchandise delivered wasnt the merchandise I ordered. I wanted to return but the Greenvibe customer support cant send me the return label per their policy bec I already opened the package. Once I opened the package , I have to pay the S/H. I explained how am I gonna know that the product is right if I dont open the package? So I threatened that I will post this on social media, etc. Then I check if they are registered with BBB, and this is the reason I wanted to complain. Then the representative told me that they will refund half of the prize and pay the S/H, then refund the other half when they received the returned product. I did not agree. All I need is a return label. I feel that they scammed me, or its a Freud activity.

    Business Response

    Date: 01/04/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of this year I made a purchase from this company who charged me a total of $119.49 while the ad stated it was for $59.99. They did send me a refund of $40. I felt the ad was misleading so when I did receive the product I sent it back at my expense of $14.90. They received the product back on December 6th and told me they couldn't return my money on the card I used and would issue an e-check for $59. It should be $79.49 and I questioned why it was only $59 to no avail. They had no issue refunding the $40 so I don't understand why they cannot refund the rest the same way. Now they're saying the refund was issued on December 16th. I have called and sent multiple emails to them without anything being done.

    Business Response

    Date: 01/04/2024

    Hello ******,

    We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The deal is $119.49 for 1 bottle. We are including 1 free bottle in that package so that brings the price down (divide $119.49 by 2) to $59.75 for each bottle. 

    We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

    Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.

    Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.

    Thank you

    Customer Answer

    Date: 01/04/2024

     
    Complaint: 21045481

    I am rejecting this response because:

    I returned BOTH bottles . First they said they tried to refund my money into my bank account. Now they're saying they will issue an E-check. It's been over 4 weeks and all I hear is "we're working on it". This is outrageous and I want my money refunded in full.

    Sincerely,

    *******************************

    Business Response

    Date: 01/08/2024

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

    We verified that the refund through an electronic check amounting to $79.49 was already submitted to your email address ************************** on 01/05/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was diagnosed with prostate cancer and on 11-30-2023 around noon I saw an ad on ******** for CBD gummies that promoted these CBD gummies were helpful with cancer patients. I ordered the product and my wife told me it was a scam so within a few minutes I called the company to cancel the order. They would not allow me to do so and offered a 50% discount instead. I said no. I called my bank and asked them to stop the payment on the order and explained what happened. The bank is in the process of trying to reverse the charge, but it could take time. This company is rude and would not cancel the order despite ********** immediately. I paid over $250 for this garbage and they take advantage of people who are sick and hurting in order to make a profit. This is a terrible way to do business. If you can help me get my money back that would be great and hopefully they will be put out of business for scamming people.

    Business Response

    Date: 12/19/2023

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

GreenVibe CBD is NOT a BBB Accredited Business.

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