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Business Profile

Computer Services

Cure and Secure LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to ****** hp support for my printer and somehow got these people who tried to scare me and say I have been hacked and I am all public with my IP address. Tried to take over my computer and sell me to protect my IP address and computer. I ******d their real name and saw all the complaints I immediately hung up. This needs to be taken off of ******. Right when you research hp support theyre the first number that pops up. Theyre scammers

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed twice from this company. Not sure as to why they are linked to an HP customer support number that I found on ******* I called them the 1st time on 03-09-22 because I was locked out of my computer and they helped me get back in. I paid $2,356.83 the 1st time for a McAfee lifetime guarantee of protection. To my surprise I got a 2nd phone call from them on 06-09-22 stating that my computer had other issues. I paid a 2nd amount for $1,643.00. I got a 3rd phone call on 09-28-22 saying I was hacked again and I refused to pay. They suddenly offered to supposedly clean up my computer for free. Not sure what they put on my computer, but I have changed my computer login and my bank account login usernames and passcodes to protect myself. The number that I initially called was ************. I called that number last week to hopefully speak to a representative at HP and to my horror the number was for another company.

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2022 I had trouble with my HP printer software and HP laptop. I called a number that I thought was HP support but turned out to be Cure and Secure LLC they said I had ransomware and they took control of my computer and said it will cost $500 to fix it and install McAfee anti-virus and I would be covered for 4 years. I haven't had any problems since. They said the only form of payment is to go through my bank's bill pay so they set up the payment for themselves. Today I got a call and said they got an alert that my IP email and bank is being hacked and it will cost $1500 to fix it. It all sounded fishy this time so I called my IT friend and she said they were the hackers. When I told them I would call them back they wiped out my entire desktop so now I have to take it to geek squad to have it fixed. My online banking is locked until I do. Cure and Secure LLC refuses to refund my $500. I am looking for a full refund.

Cure and Secure LLC is NOT a BBB Accredited Business.

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