Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to refund my money, for a service they didn't complete. in my opinion this is theft. I request they immediately refund my payment.

  Business Response

  Date: 04/03/2025

  Dear ******,

  We understand that you are disappointed and we regret any frustration this situation has caused. After reviewing your request, we found that your account is not eligible for a refund due to the following reasons:
  
  1. The refund request was submitted beyond the 14-day eligible period outlined in our Terms of Use (*****************************************).
  2. Services were already provided, including:
  - A customized checklist of required supporting documents
  - A review of the documents submitted
  - A guidance on the acceptability of submitted documents and identifying any missing items
  
  These details have been communicated by our Payment Solutions Team, and we stand by our policy in this case. While we are unable to issue a refund, we remain available should you need any further assistance with your application.
  
  We appreciate your understanding and the opportunity to assist you.

   

  Sincerely,

  The RapidVisa Team

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for RapidVisa's 'Ask an ***************** two months ago. The service is a scam and does not exist. They now charge me $49/mo and have yet to provide a service. There is no way to cancel the service and stop the charges.I contacted their customer support line, and they gave me a special email address to contact for this service. I emailed, asking to cancel and got no reply. They keep charging **** am looking for a refund for $49/mo (2months now) that they charge, and for them to stop charging me. I also would like this labeled as a scam so that others are not also duped.

  Business Response

  Date: 03/18/2025

  Dear ******,
  
  We sincerely apologize for the frustration youve experienced with your subscription. Please know that we take your concerns seriously and want to ensure this is resolved for you as quickly as possible.
  
  We have already placed a ticket directly with Ask My Attorney and relayed your request for both cancellation and a refund. The payment solutions team should be reaching out to you within three business days to address your concerns.
  
  If you need any further assistance in the meantime, please dont hesitate to reach out. We appreciate your patience and the opportunity to make this right. 

   

  Sincerely,

  The RapidVisa Team

   

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $449 in advance to have rapid visa complete the change of status forms for my wife. Much like some of the other complaints here, we submitted all the necessary paperwork well in advance only to have rapid visa return with requests for additional supporting but not required documentation which in many cases simply didn't exist. After multiple requests to file our paperwork with the existing documentation provided were ignored by rapid visa, we requested a refund only to have our request ignored. Now with the deadline looming for our paperwork to be filed, we no longer feel we can trust rapid visa to actually complete the process on time and we will have to file the paperwork on our own. I understand that the immigrant landscape changed with the recent election, but that doesn't mean you can give up on your pre-existing customers just to chase more lucrative customers. We just need our refund and we will take care of it ourselves if you are too busy to do the requested work.

  Business Response

  Date: 02/06/2025

  Dear *******,
  
  Thank you for sharing your experience with us. Your feedback is valuable in helping us identify areas for improvement to enhance our customer service.
  
  We sincerely apologize if you felt that other cases were being prioritized over yours. The recent surge in applications due to administrative changes has impacted processing times, but we remain committed to completing all applications in a timely manner. In your case, we ensured that there was still ample timeover a monthbefore the filing deadline.
  
  We appreciate the opportunity to discuss your concerns with one of our supervisors, and respect your decision to discontinue the service. As requested, we are processing a full refund of the service fee. Our payment solutions team will be reaching out to you directly to facilitate the refund process.
  
  If you have any further concerns, please feel free to contact us at ************** or email us at ********************************************************************.

  Sincerely,

  The RapidVisa Team

   

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22889074
  
  I am rejecting this response because:

  We are already in talks to get a refund and will withdraw our complaint once it has been received.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been in the process for 6 months to get a packet put together for my wife's citizenship in the **. We have provided everything asked for and it always seems like its not enough. In October we were asked to provide items not physically possible and we paid our filing fee and asked for our packet as is. Polite but to the point, This was back in early October and to this day we have not received any thing. Just told they appreciate our understanding and the case worker is working on it. As of our conversation tonight it still has as yet not been done and we are close now to a very different citizenship world coming and this delay will be costly. They never call back when we are told they will and have been treated poorly and unprofessionally at each turn. We have paid all fees and received NOTHING.

  Business Response

  Date: 12/18/2024

  Dear ***,

  We sincerely apologize for the frustration and delays youve experienced. This is not the level of service we aim to provide, and we deeply regret the impact this has had on your immigration process.We understand how important this matter is to you and your wife, especially given the changing landscape of citizenship requirements. Rest assured that your case is being handled with urgency while maintaining the quality and compliance needed for a successful application.

  One of our supervisors has already reviewed your case and worked with ***** to ensure the necessary updates to the forms are made in accordance with ***** standards. This step is critical to avoid further complications or delays with your application.

  The package is now prepared, and as soon as the updated signature pages are uploaded, it will be ready to send to the government for filing. We understand this process has taken longer than expected, and we are committed to completing it as quickly as possible.

  If you have additional concerns or require immediate assistance, please dont hesitate to contact us at ************** or email us at ******************************************************************** . We are here to ensure your concerns are addressed promptly.

  Thank you for your patience and for giving us the opportunity to support you in this important journey.

  Sincerely,

  The RapidVisa Team

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took five months to do the paperwork that they sent in without all the paperwork being included, They did not add paperwork that was ready to be sent. for months they would say things like we need more information for this or that item, What's worse they will need something and would not contact USS at all when we call in to do a follow-up they then make us aware of other items that are needed. They wait until I call in because my inlaws will be out status in a week and they are still taking their time saying we didn't submit items when I go to the Dropbox of my account I see all the paperwork that I had signed and uploaded. they request information that is not required by USCIS and wantyou to do their jobs. So now our adjustment of status paperwork was sent in without the sponsor's financialinformation that was already signed and completed. Stay very far from this companybecause they have no clue what they aredoing and just take your money and have the absolute worst service. I got very upset that my inslaws would be out of status in a week and they still didn't seem to care. they repeatedly asked for things we had already uploaded or didn't need at all. They claim the supervisors are either busy or in a meeting. I am a disabled combat veteran and I saw in my reward letters that they want me to put I am retired instead of unemployed I explained to them that's not how that works because if I am retired then I would pay taxes and then I would need to show tax returns to *****. So they kept asking me to put down something that was not true and they asked for proof that I would have this income in three years which is not a requirement by USCIS and if it was my award letter states I am 100% total and permanently disabled. Everything should have been sent together and they they waited 5 months a week before they were out of status to send in the package but failed to send in my household sponsor work that was finished.

  Business Response

  Date: 09/02/2024

  Hi *******, 

  We deeply regret that our handling of your in-laws' application fell short of your expectations. We acknowledge the delays and communication issues, and we want to assure you that specific decisions regarding document inclusion were made to strengthen your case. However, we understand the frustration caused by repeated requests and lack of timely updates. We're actively working to improve our processes and will be contacting you directly to discuss your concerns in detail. We value your feedback and are dedicated to achieving a positive outcome for your petition. 

  Thank you for your patience and for bringing these matters to our attention.

  Sincerely,

  The RapidVisa Team

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22214964
  
  I am rejecting this response because:

  They send the same copy-and-paste response. I have emails agreeing there were gaps in communication and another email today saying there were none. They wanted me to misinformation on a government document. They asked for information they already had. They claim they follow USCIS guidelines but once I checked myself most of the information was unnecessary. They failed just to admit that their staff messed up and caused me to have anger issues, high anxiety, and restless nights further causing my PTSD symptoms to get worse. When I repeatedly told them that the documents they are requesting were not needed. I told them that I had uploaded everything that was needed and again they requested the same things again. This repeat pattern comes off as purposely trying to delay our case, It wasn't until I yelled that they listened and sent the packed off but without my information for sponsorship. They asked my wife to get me to remove a negative review that was truthful about their review. My wife said no to that and told them not to contact or communicate with me but since then I got several unwanted emails and another from ************** who seem to be responding to only half the information and contradicting what I have already been told by other employees. 
  
  
  this is from ************** today;
  
  
  "Hello *******, 
  
  
  I'm swooping in here because I see a lot of back and forth and I want to land the plane on this discussion so you can move on. My name is *******************, I'm the Operations Director here at Boundless and Rapidvisa. I have reviewed your feedback and while I'm disappointed that you feel you have had a bad experience working with us, I don't see the gaps in service and quality you are claiming borne out by the communications and interactions in our records. At every point we have responded promptly to your inquiries, we have shipped the case according to the petitioner's instructions, and our team has followed the same guidelines in preparation and review that are applied to every customer's case and in line with USCIS guidelines.
  
  
  When you expressed your dissatisfaction the case was escalated promptly and I see that our shift manager, *****, replied in detail to your feedback in a polite and professional manner. In this case we have provided all services as agreed and we will continue to support this case as needed until final approval, in line with our terms of use and our satisfaction guarantee. In no way is your characterization that our service is a "scam" accurate according to the agreements that you have signed with us and the service we have provided. 
  
  
  As has already been explained, any additional paperwork that is necessary can be submitted upon USCIS request via the Request for Evidence. If no RFE is issued the case will proceed to review and approval in line with the current processing time of 9.2 months. 
  
  
  I hope this was not your intention, but I want to communicate to you that your hostile and threatening messages create a negative work environment for our staff. I'm asking you politely to cease these messages and conduct your communications in a straight-forward and professional manner going forward to allow us to better assist you and your family with any future issues that arise.
  
  
  
  As a fellow veteran myself I hold my team to the highest standards of courtesy and professionalism, and I'm sure you expect no less from those with whom you do business with. Thanks again for your feedback and your patience as we navigate this difficult process together. "
  
  
  I have emails proving that Rapidvisa doesn't know the required items as they advertise. They refuse to admit that their employees are poorly trained. and they are wrong. They use the same approach that they are sorry that I am unhappy. We repeatedly told them my inlaws would be out of status and they would make requests for things that were not needed and send what we have uploaded.  Nothing they did was straight for or organized and it has caused my wife and I tremendous stress mentally. 
  
  
  Nothing sincere came from them and when told not to call me I continued to get emails asking about how's their service. Getting a discount for using them again or recommending them. All these emails were sent after they knew my frustration with them and they seemed they were sent to further cause me stress and make me upset. The service they provide seems like a scam because they don't listen to the people paying them and don't truly care about your concerns. They need to be investigated, 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/04/2024

  Hello *******, 
  
  We understand your concerns and would like to continue working with you to find a satisfactory resolution. We always strive to address concerns with professionalism and courtesy. In order to maintain a respectful and productive dialogue, we request our correspondents to refrain from using abusive language or making personal attacks on our staff

  However, despite our repeated efforts, we have been met with ongoing verbal hostility, which has made it difficult to engage in a constructive dialogue to resolve your concerns. We respect your request to no longer be contacted by our team and, as you are not the primary account holder, we will honor this by limiting communications with you moving forward.

  We've already provided a partial refund to your wife as a gesture of goodwill. If there are any additional concerns or requests, please have the primary account holder reach out to us directly.

  Our team remains ready to assist them in any way needed.

  
  Sincerely, 
  
  The Rapidvisa Team

  Customer Answer

  Date: 09/05/2024

  This company says I was using abusive language but fail to admit after several times of talking with them to send in our packet thwy refuse to send it in with my in-laws being out of status in less then a week. They had zero concern for this and was requesting informatiom that is not required by USCIS. They response to this but avoid anything that is trueful. I ask my wife and their was no partial refund given to her so again they don't communicate. I didn't make a single threat towards them, I told them they are unprosseional, a scam, and purposely delaying or paper. I will will file a commpaint with the govenment going forward.

  Customer Answer

  Date: 09/05/2024

  They always wanted me to lie on the application to USCIS and I have proof of that.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for their services to prepaire and file imigaration paperwork .. We have paid them in full and they have not submitted a single document to the Uscis ... We have been batteling with them since 2018 to now 2024 and we have gotten absolutely no where.. We have asked for a refund and are now getting the run around treatment.

  Business Response

  Date: 09/02/2024

  Hi Mr. *************************** you for bringing your concerns to our attention. We understand your frustration with the delays you have experienced.
  
  We want to assure you that we have taken your concerns seriously and are working diligently to resolve the outstanding issues. Our team has been in contact with you to address your concerns and provide updates on the status of your application.
  
  We are sincerely sorry for any inconvenience this may have caused. We are committed to providing excellent service and are working to ensure a positive outcome for your application.
  
  We appreciate your patience as we continue to process your case. Please do not hesitate to contact us if you have any further questions or concerns.
  
  Sincerely, 
  ****** of RapidVisa

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22212162
  
  I am rejecting this response because:

  We asked that Rapid Visa return half of the administration fee that they charged because they did not file a single document on my behalf to the ***** for the last 4 years!!!! Everytime we were told that the documents we uploaded was sufficiant nothing was filled and something else had to be done... We asked that they file the *** aplication as well as the ************ and we were told they couldnt because they had to fille everything together at the same time. Which my Imigration lawyer that i had to go and hire now to fille my documentation deu to Rapid Visa draging my Case out for 6 years now, he told us that Rapid Visa could have filed it way in the begining in 2019 all ready.. i could have been a US sitizen all ready if it wasnt for Rapid Visa draging everything out!!! When we asked for my joint sponsor to be changed and a new Joint sponsor to be aded on, my old sponsors personal details was not deleted but it was send to my new current sponsor which is a big privacy act violation ... we have all the prove that it was sent to my new current joint sponsor and we have all corraspondence  with Rapid visa regarding this matter... So prety much i do not agree to Rapid visa only refunding me $200 from my administration fees, we paid roughly $2400 in admin fees and i demand half of that be paid back to me!!! 6 years is a long time and my life has been complete mess due to stress and not being able to work and provide for my family and not having the correct legal visas to live my life here in the ***!!! 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 09/05/2024

  Hi, *****************, 
  
  We sincerely understand how frustrating and disheartening these delays have been for you and your family. Your journey is important to us, and we deeply regret the inconvenience and emotional strain this has caused.
  
  We have decided to issue a partial refund, and I want to take a moment to explain why.
  
  First, there were delays due to missing or incomplete documents from your end, which contributed to the extended timeline. 
  
  Additionally, our team did provide services such as consultations, document review, and initial preparation of your application. While this work was completed, we fully acknowledge any frustration you may have in the process, and we apologize for the inconvenience they've caused. We've taken steps to improve our processes and prevent similar issues in the future.
  
  We truly wish you all the best moving forward, and again, we apologize for the challenges you've faced.
  
  Sincerely,
  The RapidVisa Team

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have solicited the services of RapidVisa in order to get my wife's adjustment of status application started with USCIS. On their website, under the "Adjustment of status" process, the implication was that her completed application would be sent to USCIS and we would receive confirmation from USCIS of receipt of her application within 4 weeks from the start of the process with them.We started the application with them on May 11, 2024. They STILL have not sent the application to USCIS as of today, August 15, 2024. There are three points of frustration on our part:1) Their review team has been adding new required documents that were not on the original list of documents we were initially requested to pull together. This includes 6 months of pay stubs, and tax return transcripts from the past 3 years, which are not stated as required proof of income on the original USCIS application forms. As soon as we are provided these updates, we do our best to turn them in, with an average response time of 2-4 business days.2) Every time we send those updated requirements, it now takes the specialist we are working with ("*************") 3-6 business days on average to update us when we request more detail, or to update the application and then say what's wrong or missing. This is a far cry from the "within 4 business hours" response time that our specialist promises in every single email. It has gotten so bad that we not must default to calling on every single time we receive an update, and send our materials for processing.3) **************** has prevented me from speaking with management every time I have tried to escalate the matter, and on nearly every attempt to directly reach out to ****, I am told to wait for a call back that often doesn't arrive, and always from a different phone number, so that my phone automatically blocks the call as spam.We have paid them $1000 for their services, and have been waiting at least 3x as long as their website claim.

  Business Response

  Date: 08/20/2024

  Hi ***********************,
  
  We understand your frustration with the delays in your wife's adjustment of status application. Your trust and satisfaction are essential to us and we are truly sorry for the inconvenience and stress this has caused.
  
  We have noted your concerns, and to address this, we will:
  
  1. Review our communication protocols: We will evaluate our communication processes to ensure timely and effective responses to your inquiries.
  2. Conduct a thorough review of your case: Our team will carefully examine your case to determine if there were any misunderstandings or errors on our part.
  3. Offer a resolution: Based on our findings, we will propose a solution that addresses your concerns and meets your expectations.
  
  We understand the urgency of this matter and are committed to resolving it to your satisfaction. Please expect a follow-up communication from our team in the email address you provided within the next 48 hours.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  The RapidVisa Team

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Rapid Visa to provide us assistance/review services with our Adjustment of Status application to the US government. Rapid Visa continues to promise it will mail/submit our Adjustment of Status application to the US government, however, after each message promising that are pack is finalized the ** employee keeps delaying. After each broken promise that our application is complete and to be mailed in on a given day, the Rapid Visa service employee (*******) contacts us a few days later asking for more documents and endlessly prolonging our wait to submit. Since we have already paid all of the fees required by Rapid Visa, their continued refusal to mail in our application (after saying it is complete) has us trapped being asked to provide an endless amount of documentation that is mostly the direct result of their unprofessional delays of giving us the service promised and that we have paid for.

  Business Response

  Date: 05/06/2024

  Hi **************,

  We deeply regret any inconvenience you've faced. Our utmost priority is to ensure that your application is meticulously reviewed and fully prepared before it's submitted to USCIS. The additional requests for documentation are part of our commitment to offering comprehensive support and reducing the likelihood of receiving a Request for Evidence (RFE) in the future.

  Upon conducting the final review, we noticed certain missing documents, prompting our team to promptly contact you to rectify this issue. We understand your frustration due to the delays, and we genuinely appreciate your patience as we diligently work to finalize your application with precision to ensure a positive outcome.
  If you have any further concerns or questions, please feel free to reach out to us. We are here to assist you at every step of this journey.

  Sincerely,

  ***********;

  RapidVisa

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid March 2024, I hired RapidVisa to help me with filing an IR5 parent **** with USCIS. Prior to making payment, the sales representative assured me it was likely I could have my application mailed prior to April 1, 2024, the date on which the government fees go up. I completed the application shortly after paying their fee. After the RapidVisa review process of the application was completed and they had my filing fee in hand by March 27, 2024 , they promised over and over to get it out before April 1. I called customer service many times and emailed the reps on their website to get a tracking number, but the response was always the same. They reassured me this application would go out by April 1. As it turns out, RapidVisa never mailed the application. It's now April 5 and RapidVisa still has not mailed my application to USCIS. They are requesting more money for the government filing fee because they missed the deadline. The customer service reps ****** me every step of the way, even deleting correspondence on their internal email system showing that they were going to mail the application before April 1. I would like them to make things right by refunding $140, my damages from their dishonest business practices.

  Business Response

  Date: 04/16/2024

  Hi Ms. ********************* brings us great sorrow to learn that you did not receive the level of service and attention that you rightfully deserved.
  
  Please be assured that our team has been working tirelessly to ensure the smooth processing of all applications. However, unforeseen challenges arose, leading to the delay that you experienced. I completely understand your frustration, and we take full responsibility for what happened. 
  
  Looking ahead, we are fully committed to bridging any communication gaps and handling customer inquiries with utmost promptness and efficiency. Our dedicated team has already reached out to you to address any outstanding tasks related to your application and provide a swift resolution.
  
  We genuinely appreciate your patience and understanding during this time. Your trust and business mean a great deal to us, and we are committed to continuously improving our services to better serve you.
  
  Thank you once again for your understanding and continued support.
  
  Sincerely, 
  ***********;
  RapidVisa 

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction started in November when I started a monthly payment plan. So far the monthly payments equal $1287. Rapidvisa is supposed to review my legal documents and make sure they are complete and correct and send them to USCIS. These are documents for green card application AOS. They are required to have you submit all your papers, review all the papers, if any are missing then they will tell you. Then you can submit those and they are supposed to send them to USCIS. My dispute is that they have made me wait for months without fully reviewing my documents and sending it in. They work at a crawl speed and dont respond on time. My documents are done. They just wont review and send it in. I have asked them why its taking this long and got no real response to my question. They have not tried to solve the problem of doing their job and finally sending in my AOS. I paid starting November so you can see I have waited a long time. I dont want to deal with them anymore. I will locally get my AOS (green card application) done. I just want a refund of all paid money ($1287). My account is under:********************************* My sign in Id on ********************** ********************** Sincerely,*********************************

  Business Response

  Date: 02/29/2024

  Dear ********************,

  We hope this message finds you well. Firstly, we extend our sincere apologies for any inconvenience caused by the delay in reviewing your application.

  We understand the importance and urgency of your application, and we took immediate action to expedite the process.

  I am pleased to inform you that your application has now been prioritized, thoroughly reviewed, and duly submitted. Your documents were sent out yesterday, ensuring that your application progresses without further delay.

  We genuinely appreciate your patience and understanding throughout this process. Your cooperation has been invaluable, and we want to assure you that we are committed to providing the best possible assistance.

  Should you have any concerns or questions during the remaining stages of your application process, please do not hesitate to reach out to us. We are ready to assist you in any way we can.

  Sincerely,
  ****** of RapidVisa

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************