Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates: 2/8/21-1/8/22 Payment: $1708.00 Service: Guide and assist through K1 Visa process. Nature of Dispute: Not fulfilling service and abandoning client. Resolution: None, Rapidvisa refuses to resolve this issue. Account: Personal name/email Absolute nightmare of an experience. I've paid almost $2k for this service, and all Rapidvisa has done is press send. I have compiled all of the necessary paperwork, doing majority of the work myself, and all they've done is send it. After 2 long years I'm finally at the interview stage. Due to covid we need to travel to another country in order to get an interview. Rapidvisa has completely abandoned us and only provides excuses as to why they cannot help us. Some issues we are having is that the interview is not in the home country of origin. The visa can only be picked up or sent in the country of the interview, even though we do not live in this country. The only doctors they provide are male, and my fiance (female) is not comfortable being fully nude in front of them, as am I. The embassy in this country has not answered their phone in weeks, and many of their listed phone numbers don't work. Rapidvisa refuses to call or help in anyway. When I requested a refund, it is the same robotic copy and paste response. After they have sent the paperwork you complete, all they do is provide mediocre support. The same support you can get through youtube or google. I chose Rapidvisa because I thought they would make this easier, and guide me as advertised. Many of the agents seem to have no idea what they're doing. If you're lucky, you will find one agent who is competent. Stay away from rapidvisa. The price, fake reviews, and marketing is tempting, but in hindsight I wish I spent a little more and got an actual attorney. Rapidvisa uses naive people who are desperate and new to this for easy money. They're business ethics are exploitive. This is a nightmare! I would like a refund of the $1,708 I've paid for this service.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/07/12) */ Thank you for this valuable feedback. While our company has no ability to influence how the Department of State conducts their interview process, we do provide ongoing support and guidance to all customers until their visa processing is complete. This case has been escalated to our Customer Service Manager and we will reach out to you to explore options on how we can provide assistance.