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Business Profile

Computer Software Developers

RapidVisa, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was informed by an agent at Rapid Visa that my fiance could have her **** interview at a US embassy outside her come country which is not correct. We moved to ****** temporarily until I found out this is not legally allowed so we had to return to Peru. This caused me to lose my remote job, travel expenses, had to re-purchase furnishings etc and caused a delay in our case which should have been processed already. Now I have to travel back and forth to **** to see my family and miss precious time with my 4yr old son. I would like a refund.

    Business Response

    Date: 10/17/2022

    Good day ***************************,
    We appreciate the feedback that you provide about your experience with Rapid Visa. Our team understands that immigration is confusing, stressful and frustrating at times.  At Rapid Visa, we strive to make customer satisfaction our highest priority.  Not all immigration journeys are the same, and we cater to everyone's unique journey.  
    I do want to apologize for the delay and inconvenience this has caused you and your family.
    While researching your *********** K-1 petition, I did see you reached out to our customer service team a couple times over the last year regarding the timeline for the K1 **** and the interview location.  
    When completing your application, we use your current address for your interview location.  So if you and your family were out traveling around to different parts of the world, it would pull from what you listed.  This is why we suggest always keeping your personal information updated with USCIS to ensure nothing is missed or lost. Our customer service team has been attempting to contact you to assist with any other questions, comments or concerns you might have. Please feel free to reach us at: *************
    I again do want to sincerely apologize for the inconvenience this has caused. 
    Thank you 
    Boundless Immigration

    Customer Answer

    Date: 10/17/2022

     
    Complaint: 18159729

    I am rejecting this response because: they are not admitting fault. I didn't move until I was informed incorrectly that we could have the **** interview in ******. Why would I move only to have to return a few months later? Not acceptable. 

    Sincerely,

    ***************************

    Business Response

    Date: 10/27/2022

    Good day ***************************,
    Thank you back for your reply.  
    I do want to apologize again for this inconvenience.  At Rapid Visa, we take customer satisfaction very seriously.  For this, we will be issuing you a refund for the K1 package you purchased in May 2020.  Please reach out directly to me at: ***************************************** to ensure we have proper form of payment to refund too.  
    Again, I do sincerely apologize for this inconvenience. 
    Best of luck,
    ***************************

RapidVisa, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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