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Business Profile

Computer Software

Pdfguru.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a scam! They say you can sign up for a one time use account for seven days for $1.99, then they charge you without notice a week later that you'll be charged $49.99 for a one year subscription a week later! I disputed the transaction with my payment **************** wouldn't give me a refund, claiming the company did nothing wrong! I emailed the company and they won't issue a refund either. I read reviews too late that they scam people this way all the time and that people who've used their credit cards with this company's website suddenly have unauthorized charges appear on their accounts! Do not use their service! Very dishonest and definitely not customer service friendly

    Business Response

    Date: 06/04/2025

    Dear ***,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on May 12, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $51,98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting ******** regards,
    PDF GURU Team

    Customer Answer

    Date: 06/04/2025

    ****** reversed their decisionand gave me my money back after I filed an appeal.

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello This business offers a seven day trial service and they convert this to a monthly subscription instead of checking with customers if they wish to continue for a fee. The tactic and language used is very conveluted and suspicious. When I immediately requested a cancelation and refund upon a charge alert, the company offered me two years of service for free. I do not need or require their service and I requested a refund which I have yet to receive a confirmation that I will get.

    Business Response

    Date: 04/29/2025

    Dear *******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on April 21, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of MX$799 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling MX$838. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2025 I searched ****** for a way to edit a PDF document for free and came across this company. Spent the time to fill out a very lengthy document and when I went to download it required a payment of 0.99 to download. Since it took me so long to fill it out, I went ahead and paid the 0.99. Today, 4/25/25 I get a charge on my ****** account for *****. Evidently, somewhere in their small print by PAYING 0.99 I was signing up for a "FREE" trial, and after this supposed FREE trial I was going to be charged ***** if I didn't cancel. Conveniently enough I did not know about this, so they took the money from my ****** account, which I didn't prevent since I DIDN"T KNOW IT WAS GOING TO HAPPEN. **** is a scam, and I want everyone to know not to use this company for anything. I will post about this scam everywhere I can, as they stole half of my grocery money from my family for this month!

    Customer Answer

    Date: 04/28/2025

    The company ended up refunding me

    Business Response

    Date: 04/28/2025

    Dear ****,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on April 18, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company ended up refunding me

    Sincerely,

    **** ****

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11/25 I authorized a one*time charge of 99 cents on my ******** credit card to obtain a gov ******** tax document. There was no notice of any subscription or ongoing commitment associated with this charge. On 2/18/25 there was a charge on my card of $*****. This was picked up by my card provider * Chase * as what they termed fraudulent activity on my account. To address this issue ***** required the issuing of a new card which was done. I paid the initial ***** charge on the old card and was told by ***** that I would have a credit on the new card and would receive no additional charges from pdfGuru.. Instead of this, there was another $***** charge dated 3/20/25 on the new card. I disputed both the 2/18 and the 3/20 charge with ***** on 4/15/25 along with a stop payment order. I have no issue with the 2/11/25 charge which I did authorize. In addition to a refund of both of the $***** charges back through my Chase ***** I would request that no additional charges be made to my ******** credit card moving forward.

    Business Response

    Date: 04/16/2025

    Dear ******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on February 5th, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that you have been fully reimbursed for all charges totaling $99.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** <****************************>Sat, Apr 5, 2025 at 11:05 AMTo: ******************** am writing to formally lodge a serious complaint regarding a highly deceptive and unethical charge made to my credit card.On March 28, I used your service to translate a PDF document and paid $0.99 for a one-time use. At no point during this transaction was I clearly informed that I would be enrolled in a subscription or charged any recurring fees.However, to my shock and outrage, on April 4, I discovered that you charged me $49.99 without any prior notice or explicit consent. This is a clear case of misleading and predatory business practices. Hiding recurring payments behind a seemingly small one-time fee is not only unethicalit borders on fraud.I demand an immediate and full refund of the $49.99. If I do not receive confirmation of the refund within 3 business days, I will escalate this matter to my bank for a chargeback and report your company to the relevant consumer protection authorities. I will also consult my legal counsel and pursue further legal action if necessary.This kind of manipulation of unsuspecting users is unacceptable. I expect a prompt response and resolution.Bingqing (***) Wang8691 Mox Card

    Business Response

    Date: 04/07/2025

    Dear Bingqing,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on March *******, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed pdfguru a few times, they confirmed my cc details and then - after charging me $49.99 - told me that I do NOT have an active subscription. I requested cancellation multiple times via email. I do not want a subscription that I did not request and would not use.I was charged on March 18 and would like my funds refunded. The follow up response have not been answered

    Business Response

    Date: 03/25/2025

    Dear **,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on March 11, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $50.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF Guru Team

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a trial and then canceled so I would not be charged $49.99 as I would not need or use their services. We spoke through email and they agreed to cancel the subscription only to charge me anyway. I have emails stating it had been canceled.

    Business Response

    Date: 03/20/2025

    Dear ******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.Our records indicate that on March 6, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.Upon thorough review of your account, we have confirmed charges totaling $51,98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting ******** regards,
    PDF GURU Team

    Customer Answer

    Date: 03/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me. Thank you for your help.
    ****** *******

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $49.99 on March 13, 2025 for a subscription I didn't sign up for. Once I noticed the charge I called them immediately and they stated first that they would refund but if I was interested they would extend my subscription for 2 years. I said I will never use their service and would prefere a refund. I have repeatedly reached out for answers and I am not being ghosted. I didn't sign up for this. Usually businesses are good with refunding in this case but these guys have ignored me for a week now.

    Business Response

    Date: 03/18/2025

    Dear *******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on February 23, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $50.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a one time fee of 99 cents for one tax paper. Then suddenly I was charged 49$ that I had not assigned up or agreed to pay. I did not see anything stating there would be charges beyond the one time 99 cent charge for the one time use.

    Business Response

    Date: 02/12/2025

    Dear *****,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 15, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal. We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling $50.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting you.

    Best regards,
    PDF GURU Team

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25th I signed up for a 7 day subscription for $1.99 which afterwards would be $49.99. I emailed the company today to inform them that their service did not work and that I would like a refund. They are refusing a refund even though they did not fulfill a service they claimed to offer. The service was converting a bank statement pdf document into an excel spreadsheet for tax purposes. However, the converter only grabbed the first three lines of my statement and the rest of the excel document was blank. I am asking for help with getting my refund as the service provided was not satisfied.

    Business Response

    Date: 02/06/2025

    Dear ********,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on January 25, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $*****.Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting ******** regards,
    PDF GURU Team

    Customer Answer

    Date: 02/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

    Customer Answer

    Date: 02/24/2025

    On 2/6/2025 *********** stated I would receive a refund within 7-10 Business days. It is now 2/24/2025 and I still have not received my refund.

    Business Response

    Date: 02/25/2025

    Dear ********,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 25, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $51.98) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

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