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Business Profile

Convenience Store

REBEL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for REBEL's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

REBEL has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • REBEL

      4115 S Decatur Blvd Las Vegas, NV 89103-5811

    • REBEL

      4325 E Charleston Blvd Las Vegas, NV 89104-5519

    • REBEL

      4880 W Russell Rd Las Vegas, NV 89118-2230

    • REBEL

      8597 W Sahara Ave Las Vegas, NV 89117-1819

    • REBEL

      3200 N Rancho Dr Las Vegas, NV 89130-3128

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this gas station with my daughters to pump gas and went inside because the card system didnt work to pump from outside. Gave the lady in the register $40 and told her pump #6 I went out and saw that i was in pump #** en back in within 10 seconds and told her i was actually on #**. I went out and stood for 10 minutes and no gas came out. When inside to the register and told the lady that what its going on that my pump wasnt giving any gas. She said oh someone else pump your gas and that i had $15 left from my $40. I told her to give me my money back because i clearly within 10 seconds told her it was pump #**. They said no we can't do anything about that it was my fault and the manager behind her was laughing and said that i can call police or do whatever I want it that they werent gonna give anything back. I had my daughter alone in the car for ***** minutes arguing with this rude and unprofessional people over something they made a mistake and didnt transfer my money to pump #** with plenty of time. I would like my money back and this establishment to pay for their actions. Am probably no the only one that goes through this with them.Thank you

    • Initial Complaint

      Date:06/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 17th around 3pm i went to the Rebel store on Pecos Rd to buy a bottle of water and get money off my card. The cashier told me when i'm ready to pay i can. I use my card through my phone digital wallet. I put in i wanted $40 cash. The first transaction declined. I asked do i need to retry it and the cashier told me to try again. The second time it went through and i got my money and left. When i woke up around 5am May 18th my phone notification went off showing ARCO process another $43.24 from my account. One went through May 19th. The second one is still processing from May 18th and i reach out to ARCO company multiple times and no one has resolved my issue or refunded me my money. I was charged twice. I even emailed them and they said they couldn't find this location call the 800 number. I called and left a message and still haven't received a call back. I just want my refund because i don't understand how you take another $43.24 out of my account twice. I think the first declined try again later and ended up taking the money out of my account. It reads the amount should be resolved in 7 days. It'll be a month in another week and a half that my money is still processing.

      Customer Answer

      Date: 06/25/2024

      They never emailed me back and after 30 days my money went back on my account after talking to my bank.

    • Initial Complaint

      Date:05/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23, 2024 at approximately 10:30pm. I stopped at the *****REBEL gas station at ***********************************************************************************. I paid $20.48 for gas at the pump and left. On May 24, 2024 I received an alert from my phone that there was a bank account charge. When I looked at it, I saw two charges. One for $20.48 and another one immediately after for $175.35 at the exact same place. I stopped in at the **************** that same day and asked to speak to a manager. The cashier stated that the manager was in a meeting with HR on the phone. Not realistic since it was past noon. HR won't usually have meetings during lunch hours. The cashier stated that the manager, *************, was not coming out and to dispute it with my bank. That is horrible customer service and wouldn't you want to know the details of a customer being overcharged?

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/28/23 11pm I pull up to get gas and tobacco. Theres a hand written sign on the door. This happens too much. The doors are just closed when they want for a place that advertises 24 hours. I thought after the remodel it'd be better. The sign says will open "soon". A black man with glasses and a white younger male with glasses opened the door to let the white man out and I asked 2 times "how long are you closed for". I was Ignored completely both times. I talked to the man outside louder saying "seriously youre just going to ignore me on when you open". He said maybe like 15 minutes. More time passed I knocked on the window to the black gentleman which he yelled "we're closed" I said "I know but for how long?". Even louder I asked "5 or 10 minutes" he said 5. I stood out there for another 15 minutes without him saying anything to me. I knocked on the door again and said you said 5 minutes he said "I said 5 AM". I'm now extremely mad. I stood in front of the company for almost 30 minutes that advertises they are 24 hours while being ignored and lied to. If he said 5 AM why was he letting me sit in front of the doors. I don't know if I can complain about how bad every single employee is there but I'm so tired of a 24 hour company closing when they want to. They charge more for gas if you pay with a card but how can you pay cash when they're closing the doors whenever they want to. I supplied a photo with the note.

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19, 2023 I paid for ***** of gas from my Cash App card. St the pump the pump did not reload so zI could begin dispensing my gas. When I went back in to tell them they said the money was refunded to my card. My card reflects gas was dispensed, which I never received. That pump never reloaded.

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged twice for a transaction. I found out almost immediately and called as well as went back to the station within an hour or 2 (visiting area on family vacation) where the guy who was the cashier Said the electricity went out and I'd have to speak to the manager in the morning. I did not see the electricity go out. When I spoke to manager the next day, who was very nice , said they would file a dispute but it could take months. And the drawer for the cashier last night was even. I'm out the money and they aren't going to investigate at all it seems.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/18/2022 I made a purchase in the amount of $60.35. I was attempting to get $20 in gas and $40 in cash back. The associate then told me that i could not get cash back at the moment and stated that he would "void" my transaction. I did not believe that that was the correct process so i made sure to stay up to date with my bank to make sure the funds were returned. Because i did not feel that the transaction was correctly refunded i did not retrieve any gas or cash back and proceeded to get gas from the 7/11 across the street. Over a span of 60 days went by and i communicated with the manager "NONI" plenty of times about this issue. she advised me to fill out a form for corporate as to which they will look into the issue. Another month goes by and the manager stated that she does not have any information regarding this issue and also does not have the corporate phone number so that i may contact them myself. She also states that she does not have the record of the paperwork that i filled out to be sent in to corporate which is very frustrating and confusing as a customer. Since the date i have not received an email, phone call, or any letters to resolve this issue and the funds are still missing from my account.

    REBEL is NOT a BBB Accredited Business.

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