Credit Card Merchant Services
MBNCARD ServicesHeadquarters
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Customer Review Ratings
Average of 19 Customer Reviews
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Review fromMatthew B
Date: 07/02/2025
1 starFor 9 years MBN sneaked a payment processing charge to my personal checking account for a fee around $59.89. As I am on the Autistic spectrum I never caught this theft until recently when I for the 1st time opened the monthly letter which I had written off as spam (I seem to drown in junk mail and cannot help but ignore some). These envelopes had printed outside "THIS IS NOT A BILL" so I tossed them all unopened. Recently I opened the letter and called MBN to learn they bought this revenue steam from someone else who initiated the monthly charge in 2016. My bank would not help me pursue these illicit charges when I asked for help but MBN admitted that they have no record of my ever actually using their services. Quick math is they took about $7000 from me for services never requested, needed or even knew about. Do I have any legal recourse for this fraud?Review fromHung A
Date: 12/11/2024
1 starHung A
Date: 12/11/2024
Anyone that give this company high rating is a lying scam. This company use the middle man to do the scam for them, they use DBC refund paf to do the dirty work. They lie and trick you to sign the contract. Then MBN will charge you a lot of money every month.MBNCARD Services
Date: 12/13/2024
Hello Hung ***,
We have searched our records for you information and are unable to locate an account associated with your name or e-mail. Please provide more information so we may assist in your issues.
Sincerely, MBNCard Inc
Review fromHue D
Date: 10/02/2024
1 starHue D
Date: 10/02/2024
They scam you by saying, they will not charge you for anything and they will help you get 3% back from the merchant machine. Now they send you the billed for $187.95 for not using anything.MBNCARD Services
Date: 10/17/2024
This correspondence is in response to the BBB Complaint. Upon receipt, a review of the merchant account was performed. The terms and conditions of the parties' commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from MBNCard Inc (MBN), Hue *** indicated acceptance of the terms and conditions of the Merchant Processing Agreement (MPA) by signing our agreement. The MPA lists all fees to be billed to the merchant. Equipment was delivered to the merchant location, and singed for on August 8, 2024. The principal Hue Dam has not communicated to MBN regarding fees, or closure of account outside of this complaint via the BBB. In order to close the account, and clear the collection balance, please send a written and signed request to close the account to [email protected]. The credit card machine that was sent out will need to be returned to avoid additional charges and collections.
MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any questions and/or comments, please feel free to direct them to our offices by calling (877) 871-4629 or emailing [email protected].
Sincerely, MBNCard Inc.Review fromThanh L
Date: 09/04/2024
1 starThanh L
Date: 09/04/2024
May thang Vietnam lam Cho cong Ty May The nay ( la Lu Luon Gat nhung Tiem Nail hay Nguoi Vietnam , Noi Cham 1.2 , nhu bill Hang Thang ve Cham rat la Cao , ( ma hop dong 3 Nam ) goi Cancel thi Phat $4400, Nen Nhung Nguoi lam Nail , truoc khi Ky Coi Ky Cong Ty nao … roi hay Ky ten ( Chu Ky vao MBN card nay la se hoi Han ) mot Lu nay no chi Biet di luon Gat Nguoi Viet thoi
BBB Translation:
How many months Vietnam makes for the sewing company Like this ( is Lu Lu Always Lay Nail Salons or Vietnamese People, Say Slow 1.2 , such as the Monthly bill of Slow is very high, ( which 3 year contract ) call Cancel is a fine of $4400, so the nail technicians, before signing the Nail Technician ... then sign ( Signing this MBN card is to ask for a question) this one Bunch it just knows how to go and always deceive the Vietnamese
MBNCARD Services
Date: 09/17/2024
This correspondence is in response to the BBB Complaint. Upon receipt, a review of the merchant account was performed. The terms and conditions of the parties' commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from MBNCard Inc (MBN), Thanh Le indicated acceptance of the terms and conditions of the Merchant Processing Agreement (MPA) by signing our agreement and continuance to process credit card transactions. The MPA indicates a 3 year term, and that the term of the agreement was fulfilled. A closure request was received from the merchant on 7/26/24. The account was closed and no termination fee is due in the amount of $4400 or any other amount. If anyone has reached out to the merchant claiming to be MBN, and attempting to collect a termination fee it is fraudulent. In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any questions and/or comments, please feel free to direct them to our offices by calling (877) 871-4629 or emailing [email protected]. Sincerely, MBNCard Inc.Review fromTri V
Date: 05/14/2024
1 starTri V
Date: 05/14/2024
PLEASE DON'T LISTEN TO ANYTHING FROM THIS COMPANY!!!! One of their sales agents called me repeatedly 3 or 4 times per week for about 4 months getting me to switch over to them. Finally one day, I wasn't too busy with clients, I gave her my time. She told me they only charge a flat 1.2% of your totaled monthly income. So $10k would be $120 fee, $20k would be $240 and so forth. Nowhere will you find a deal like that and I made the moved. After a month and a half, I saw the fees were a bit high....after calculations, it came out to be around 2.8% or more. I showed the contract to a friend that is in the credit card processing business and he told me this company tricked me badly!!! Yes, the agent was true about the 1.2%. BUT, she wasn't truthful saying that it's 1.2% OVER THE INTERCHANGE COST OF SPECIFIC CARDS. I called and told them they lied to me and I wanted to closed the account. After trying to get me to stay, saying they will do this and that, I said no! You guys lied to me from the beginning, why should I continue? The guy I spoke to got mad and said I have to pay a fee for breaking the contract. Which they DIDN'T PUT IN WRITING ON THE CONTRACT WAS YOU HAVE TO STAY WITH THEM FOR A MINIMUM OF 3 YEARS. He calculated everything and said all the fees tackled on to the remaining months of my contact came out to be around $4,900!!! KEEP IN MIND THE INDUSTRY STANDARD EARLY TERMINATION FEE IS ABOUT $295. So now I'm stuck with them for the next 2 years and 10 months, pay them a monthly fee of $30. Hell, I figured $1,080 is a lot better than $4,900. I'm someone who doesn't liked to leave bad reviews for anyone because I too have a small business. If I don't like you, I will take my business elsewhere. But, I have to put this out so others after me will not be tricked!!!!MBNCARD Services
Date: 06/04/2024
This correspondence is in response to the BBB Complaint. Upon receipt, a review of the merchant account was performed. The terms and conditions of the parties' commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from Merchants Bancard Network (MBN), Thao Pham indicated acceptance of the terms and conditions of the Merchant Processing Agreement (MPA) by signing our agreement and her continuance to process credit card transactions. The MPA indicates the early termination fee. Our records indicate we received a customer service phone called regarding closure on May 8, 2024. The merchant indicated that they wanted to close because the gift cards they had would not integrate with our systems. The merchant continued to process until May 22, 2024. MBN will reduce the termination fee to $495, and waive all other closure fees. Please send a written and signed closure request to [email protected]. In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any questions and/or comments, please feel free to direct them to our offices by calling (877) 871-4629 or emailing *********@mbncard.com. Sincerely, MBNCard IncReview fromAglow P
Date: 02/13/2023
1 starAglow P
Date: 02/13/2023
Worst company iv done business with. I am struggling to cancel them though iv sent requests and called many times for several months. Each time they run me through some speech that it's being sent to management. I will be filing a complaint and reporting them to my bank as they continue to charge me. Do not ever use this company! Untrustworthy and were problematic the entire time I used them but I was stuck in a contract.
I would not trust this company with your businesses card processing.MBNCARD Services
Date: 02/27/2023
This correspondence is in response to the BBB Complaint. Upon receipt, a review of the merchant account was performed.
The terms and conditions of the parties' commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from Merchants Bancard Network (MBN), Aglow Pauls indicated acceptance of the terms and conditions of the Merchant Processing Agreement (MPA) by signing our agreement and her continuance to process credit card transactions. The MPA indicates the early termination fee.
Our records indicate, we received a closure request in August 2022. The merchant continued to process until November and therefore we could not close the account. We have closed the merchant account so merchant will not be billed processing fees any longer. In addition, we refunded December and January monthly fees to the merchant on 2/14/2023.
In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any questions and/or comments, please feel free to direct them to our offices by calling (877) 871-4629 or emailing [email protected].
Sincerely,
Merchants Bancard NetworkReview fromJess O
Date: 12/08/2022
5 starsEveryone here from customer service to management has always taken amazing care of us. Very happy with them and the services providedReview fromDat N
Date: 11/01/2022
5 starsNew Rules of Visa/ Master Card to eliminate 100% credit Card fee! It's Great, I love CD Program! And I love how SBA LYNX PAYMENT help me educate my customer to share that program with me. Save thousand Dollars alreadyReview fromSarah C
Date: 11/01/2022
5 starsI used them for my Customer VIP invitations and I have to say the customer service was impeccable and the invitations were so beautiful they were breathtaking when they arrived. They out did themselves. Not only did the order completely exceed my expectations, but I was surprised at the personal attention to detail that the staffReview fromRobert G
Date: 11/01/2022
5 starsSo many people, especially my family always create pressure on my finance. They've been disappointed to me in the past and I don't understand how to start. I have been fed the wrong information their whole lives and now find myself with no money from my investments and struggling to make ends meet. I am stressed out, feel uncertain about the future, are frustrated, feel depressed. Fortunately, I find MBNcard and they change my life, I am starting over again, open business, get more sales, hire more staffs, training staffs and create a culture that my staffs love my business, love customer and do outstanding services for customer. The Duo Pricing Program, The Discount Promotion, The website, and the VIP Package has saved my business tons of money. And the most important is, MBNcard saves my life. I don't know how to say, thank you isn't enough, but thank you MBNcard, Thank you Christina, Calvin and Vincent
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