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Business Profile

Door Repair

NV Sliding Door Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/22, NV Sliding Door Repair serviced our sliding door. We were quoted $729. That quote felt very high given the scope of work and we expressed our concern. However, we were reassured by the tech that there are only two companies in the Las Vegas area that service sliding doors, and that they are comparably priced. Having just moved to Las Vegas two weeks prior and not being familiar with the area, which I explained to the tech, we took his representations in good faith and proceeded with the service for $700 cash.

    A red flag was raised when we saw that the actual work itself only took about 30 minutes to complete and the materials used were basic parts that retail between $5-$20. We later found that there are in fact multiple sliding door repair servicers in the area. We contacted a few and obtained quotes for the same service, using the same materials. The average quote was $350, with the lowest at $280. It was clear we were price gouged.

    The billing abuse was excessive. We were invoiced $320 for a stainless-steel track replacement, which represents a price inflation of 3 to 8 times the average market cost for this same replacement. We were also invoiced $100 for a new mortise lock, which retails for $5-$10.

    There was also false advertising. We discovered this business had an advertisement of $189 for roller replacement, door adjustment, & track cleaning, but we were charged $280 for this.

    In sum, this business misrepresented material facts that were shown to be false. These false claims were used to induce our decision to use their service. They also did not apply their own advertised pricing. As result, we suffered a material loss.

    We contacted the business about these concerns and requested that they honor their policy to price match and provide a partial refund. They refused. They offered a credit, which we declined given their bad faith actions. We hope that the BBB can help resolve this matter.

NV Sliding Door Repair is NOT a BBB Accredited Business.

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