Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 12/23/24 - $39.76 - Pineapple Chipotle 1 $10.99 Dried Tamarind Chili Slices 1 $9.99 Pineapple Chili 2 $17.98 - I received the chili tamarind and 2 chili guava instead of 2 chili pineapple. Additionally, the pineapple chipotle was missing from the delivery.- I've called, left messages, and emailed for months and no one has responded to me. Radio silence on their end.

  Business Response

  Date: 05/14/2025

  Hello and to whom it may concern,

  The customer order items that were received by him and if hes not happy with the products, hes more than likely to return it, but we will need him to ship it back to us upon receiving his shipment. We can issue a refund or exchange it whatever the customer will provide or prefer

  Feel free to reach out to me directly

  tal Gru 

  ************

  Customer Answer

  Date: 05/20/2025

  Hello,

  I cannot return a product I never received.  The pineapple chipotle was missing from the delivery, so I would like a refund for that item.  Additionally, will they send me a shipping label or am I expected to pay for shipping?  Please let me know.  Thank you for your assistance in this matter.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23254682
  
  I am rejecting this response because:
  

  Hello,

  I cannot return a product I never received.  The pineapple chipotle was missing from the delivery, so I would like a refund for that item.  Additionally, will they send me a shipping label or am I expected to pay for shipping?  Please let me know.  Thank you for your assistance in this matter.

   

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 05/22/2025

  Hello,

  we issued a refund for the items you have not received. Theres no need to send anything back..

   

  Thank you so much

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item for my boss at the time who was looking for ginger candy. This was January 2021. I haven't worked for this person for a while and I have tried opting out of these emails on and off using their 'Unsubscribe' feature for 4 years now. It didn't bother me for a while since I have a life to live and get a lot of junk email. But once in a while I will take the time to meticulously go through emails where I'm on some kind of list and unsubscribe to each one that doesn't pertain to my life anymore. I've done that multiple times with this company. February 14 2025 I sent an email directly to them to be removed and for anybody to acknowledge that they had received that email. I got no response and instead, today, I got yet another ad. I've asked them directly, again at their "info@" - email address. I'm just tired of this. I'm sure it's a fine company. But it's the principle of the matter. I want off of the emailing list ****.

  Business Response

  Date: 03/21/2025

  We remove the customer from the list, She order one of our best selling products and Ill gladly issue her a refund even though We delivered everything on a timely manner, and the quality of the product was excellent.

   

  Please advise me what to do

  Feel free to reach out to me with any questions

  TAL Gru -

  ************

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On a final note, it's important to mention that it was not product-related as the business owner responded, it was merely that I couldn't be removed from a mailing list for a couple years. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was really disappointed when I received my recent order (Order #*****, placed on Sep 5, 2024). Most of the products I ordered came in much smaller packages than are shown on the website. What I received vs. what is shown online for each product: 1) I ordered one package of Dried Papaya ****** (Low Sugar No Sulfur) that show as 10oz/283g packages on the website, but what I received was a 5oz/142g package (half the size of what I ordered). 2) I ordered 5 packages of Dried Strawberries that were supposed to be 7oz/198g per the website, but the packages I received were only 4.5oz/127g each. 3) I ordered Mango Slices that show they're in an 8oz/226g package, but the ones I received were only 5oz/142g.I reached out to the company directly by email immediately upon receiving my order, hopeful it was an honest mistake and that I was sent the wrong items in error. I tried calling their customer service number repeatedly, but there was never an answer, and no way to leave a message. I received an email back a week later (Sep 19) saying they apologize and hope to resolve the matter. They sent me a 10% off code for my next order and asked me to send photos of what I received. I immediately replied with the requested photos that same day. I have not received a reply, refund, or replacement, as of today, October 22nd. I even checked back in via email on October 1st. Nothing heard from the company.I was deceived and taken advantage of as a customer. A 10% off coupon for a FUTURE order is by no means adequate compensation or resolution for the fact I received at least 35% less product than I ordered and paid for on my PREVIOUS order.

  Business Response

  Date: 10/24/2024

  Everything we advertise online is what we sent to our customers. We also giving 30 days return money back guaranteed we never got any complaint from the customer and we Will gladly take all the items back and issue a refund once we get them back to our warehouse.

  We never had the complaint before the customer ordered the items and were all delivered in a timely manner

  shall you have any questions? Feel free to reach out to me specifically the owner

  Tal Gru -

  ************

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22461566
  
  I am rejecting this response because:

  I have attached the e-mails back and forth with the company. I have not received any response from the company since the September 19th email they sent requesting photos of what I received, which I complied with that same day. The company never gave me the option during my email correspondence for returning my order for a refund, and no one answered at the phone number listed on the website. 

  Sincerely,
  ***** ***********

  Business Response

  Date: 10/30/2024

  Hello ,

  please ship back the products so we can issue the refund.

  ship Back to ;

  Be Nutty 
  ************************************* suite #9 ********* NV 89103 

   

  please and thank you 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22461566
  
  I am rejecting this response because:
  I need further information from the business. Will they send me a prepaid label with tracking to ship back my products? I do not think I should have to pay to ship back products that appear were not sent in good faith. And will I be refunded in full when they receive my items back, i.e. without a deduction for the shipping costs? Why didn't they give me this option over a month ago when I repeatedly emailed their customer service (since there is literally NO other way to contact them? No one answers their phone, no message can be left, and chat isn't an option). Asking me to send food items back nearly 2 months later is ridiculous. Especially when it's obvious this is a mistake on their part. I was not sent what I ordered.

  I also think I am due some acknowledgement from the company that I complied quickly to their requests (sending photos of the items I received that do not match the website descriptions of what I was ordering), but they did not respond to my multiple emails to their customer service. And that it is pretty unreasonable to now be requiring I send products back, nearly two months after I received them, for a refund to be issued. I'm feeling like if I send the items I received back, I'll be out my money, and also now the shipping cost, and what product I did receive. Based on their behavior so far, and now reading other customers' complaints, please understand I am losing faith this company will do the right thing. Many options for what that "right thing" could have been:

  1) Responding to my email with an apology and the offer to send me the correct items once I sent the photos they requested showing I did not receive what I ordered.

  2) Or, issue me a partial refund for the approximate amount of product I ordered but did not receive.

  3) Or, if that's not possible, because they actually don't have the product that matches the description on their website, offer me a prepaid label back when I first contacted them, and upon receiving a return of my products, issue me a full refund.

  It's frustrating to have to escalate this to the BBB to even get a response from the company, and for them to be providing such a paltry response once I did. Terrible business practice.

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 10/31/2024

  Refund issued.

   

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wasn't refunded for every item I received that wasn't as advertised, but I'm ready to be done with this issue. 
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been seeing the advertisement for this company on ******** for quite some time. I have also previously purchased their products at the kiosk at DIA. I placed an order on 7/23/24 after looking at all the pictures on their website order page. I received my order yesterday and 5 out of the 7 products i ordered are NOT AS ADVERTISED! The pictures of the dried peaches and nectarines show 8 ounces (each). The pictures also show dried fruit that is the color of actual peaches and nectarines, but what i received were BLACK pieces of fruit! Yet the package states 'sulphur dioxide added to preserve color!!, AND i received only 5 ounces of each product!I also ordered dried hibiscus, supposed to be 5 oz. but got 4 oz. and again the picture shows bright burgundy colored dried fruit, with no 'coating'. What i received was grayish colored pieces with a gray substance coating. I ordered TOASTED coconut strips, but received plain white coconut strips! Lastly, i ordered dried pineapple rings, 9 oz. shown but i received 5 oz.i have attempted to call the number provided at least 7 times but just get a recording, so i've left 3 messages. i have also sent 2 emails, with not even an acknowledgement. i have clicked on their "HELP? FAQ's page only to have it say 'page cannot be found

  Business Response

  Date: 08/01/2024

  We refunded the customer her money for the products she complained about .

  Please reach out to me for any questions ;

  Tal Gru 

  ************

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov 7th, 2023 for seven 1lb bags of sugar-free gummy bears for a total of $59.44 (I received a ten dollar discount.) The order number is #*****.The website description states that these gummy bears are sugar-free, and lists Maltitol and Aspartame as non-sugar sweeteners. I am diabetic, so it's important to me that the gummy bears are sugar-free. However when I received the gummy bears, the labeling shows that there is 19g of sugar per serving, and lists corn syrup as the first ingredient. I cannot eat them due to the sugar content. I immediately sent an email to the business on Nov 18th, 2023 about this issue, asking if I had received an incorrect batch. I sent a follow-up email on Dec 2nd, 2023. I have not received a response as of Jan 8, 2024.I have attached my order receipt, screenshots from the website, and photos of the order I received for proof. At this point, I would like a refund.

  Business Response

  Date: 01/11/2024

  Hello to whom it may concern,
  

  The customer Ordered the gummy bears, and we delivered the product in a timely manner through ***** Please see attached tracking proving it was delivered. The customer never send them back and wanting their money back and keep the product not acceptable

  420900439305510944102609916172

  Please let me know if you have any questions and you can reach me via phone number ************
  

  Tal Gru

  Owner

  Customer Answer

  Date: 01/13/2024

   
  Complaint: 21118687
  
  I am rejecting this response because:

  As I mentioned in the original complaint and as you can see attached here, I sent two emails to the business, two very polite, friendly emails, stating my issue with receiving the wrong product. The business did not respond to me for two months. How could I return the product if you won't respond to me? 

  Given the lack of response, I don't think it is my responsibility at this time to return the product. I also don't appreciate that the business is not acknowledging the false advertising on their website saying sugar-free when the items I received have sugar in them. However, as a gesture of good faith, I am willing to return the unopened bags (one of the bags is open) for a full refund plus cost of shipping.

  
  ******************************************

  Business Response

  Date: 01/15/2024

  Hello again ,

   

  please have the customer return the products back to our return address ;
  Tal Gru - Be Nutty LLC

  ***************************************** ****************************************;

  once we get back the products we will issue a full refund .

  thank you 

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21118687
  
  I can do that.

  Please confirm that you will also cover the full cost of shipping, since the business was at fault in sending the incorrect product in the first place. 

  Thanks.

  *******************

  Business Response

  Date: 01/30/2024

  Yes .

  we will refund the shipping 

  thank you 

  Customer Answer

  Date: 02/14/2024

  Hello,
  
  
  Could this complaint please be reopened? It was closed because I did not respond in time. I would like to submit a response to the business letting them know I have shipped the items back to them once they receive it and refund me, then I will be satisfied. 
  
  
  Thank you!

  Business Response

  Date: 02/15/2024

  Please ship back the products !

  I email the customer the return label already .

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for products on their site on May 30, 2023. They separated my order into 3 shipments. I got the first one. The second one says delivered but it was not at my house. The third part has still not shipped. I contacted them repeatedly via their email, phone number and ******** page but no one has ever answered the phone, responded to my messages. or emailed me back. I want to be reimbursed or have them ship my two remaining items that never arrived. It does not seem like too much to ask that they respond and make sure i get refunded or get the products that I paid for. Thank you, Xela

  Business Response

  Date: 10/10/2023

  Hello and to whom it may concern , 

  The customer bought several items from us and we got 2 different deliveries for her ;

  both orders were delivered by United States Postal Service;

  420701309305510944102231515163

  420701309300110944102193819351

  we specifically told the customer that the items she ordered are in back order and that they will be back by the end of the year.

  The customer did not return the items back. Therefore, shes not qualified for refund. The last item we did NOT sent to her is pears slices and we will gladly credit her and refund her the $7.99 for the pears.

  any questions and concern. Feel free to reach out to me directly ******* the owner.

  ************

  Thank you

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20711945
  
  I am rejecting this response because: my initial order was split into 3 deliveries. I received the first delivery. The second delivery, of the tangerine wedges, shows as delivered BUT THEY WERE NOT ON MY PORCH AND I NEVER RECEIVED THEM, DESPITE WHAT THE DELIVERY ** reported. Items are not stolen from my porch, so I don't know what happened. Other companies have replaced the missing delivery when this has happened. The last item, pears, have now been pending for 6 months. I have not received a single response from your company despite multiple attempts to communicate across multiple platforms, multiple times, until now. That's a really inferior way to do business and had customer service. I'm a huge fan of your products, so it's been incredibly disappointing and frustrating. And you've lost a customer who would have been loyal for years worth repeat orders. I would like all the products I ordered from you to be replaced/sent. Thank you.
  
  Sincerely,
  
  Xelaju Korda

  Business Response

  Date: 10/11/2023

  We provided 2 tracking numbers from **** , showing that the products were delivered. 
  if the first delivery was delivered then the 2nd one was delivered as well to the same address. It not in our control to verify there is a person in the house on the time of delivery.

  we will gladly refund money on the pears however the other items were sent in a timely manner and were received. We didnt get any return package.

  please Ask from the customer to remove the complaint so we can issue the refund.

  the customer always right however in this case we have proof of delivery and therefore the customer is in fault .

   

  thank you 

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June,(6/14/23) I preordered glazed orange slices. I paid through PayPal. I can see from their website that they have been in stock, but they have not sent them to me. I have emailed, called and left voicemails and emailed through their website. No response, no nothing. Its sad.

  Customer Answer

  Date: 09/20/2023

  As of a 9/19 email I received, it looks like I should be receiving the product I prepaid for. I will keep you updated. Thank you so much for your help!

  Business Response

  Date: 09/20/2023

  We shipped the items (9 orange slices) to the Custoner as they just got back in stock . Custoner got a notification in their email for the delivery of the products please follow up with the customer for confirmation. 
  

  thank you 

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, I placed an order, #***** with Bee Fruity and Nutty, but only 1/3 of the order was ever received. We are still waiting for the balance. The order was a gift for my daughter and contained the following:******************* x 1 $ **** Tangerine wedges x 1 $ **** Goji ***** x 1 $ **** Passion fruits x 3 $29.97 After discount, including shipping of $10.48, the total was $58.87.On May 14, the ginger and tangerine were shipped and were delivered on May 17. I was told that the passion fruit was backordered and would ship in 4 to 6 weeks. On their website, the order status says the passion fruit is preparing for shipping and that the goji ***** is confirmed and that they are getting it ready. Neither was ever shipped.On June 29, I checked with my daughter who confirmed that the balance of the order had never arrived so I emailed the company to request an update on the status of this order. I received no response. In the last month I have sent multiple emails, I have left multiple messages on their phone because no live person ever answers, and I have sent multiple messages from the get in touch page on their website. No one has ever contacted me, by email or phone. I also checked my junk email box just in case, but there was nothing there.It is now almost twelve weeks since I placed the order and I have heard nothing. The company is apparently unwilling to talk to me. The order status has not been updated nor has it been canceled. I know they have read my messages because prior to July, their promotional mailings, sent to my email were addressed to my daughter, whose name was on the shipping address of the order. The original billing name on the order was my husbands name. As of July 12, the emails started using my name. So except for putting my name on the promotional emails, they have chosen to ignore my request for help.I would prefer to have them deliver the goods I ordered, but if they are unable to do that, then I would like a refund.

  Business Response

  Date: 08/04/2023

  Customer ordered items that were pre-order and we did not get them back in stock .

  a good portion of the order was delivered in timely manner !

  please see tracking ;

  420631199300110944102146423192

  we will issue a refund for the items that are in pre order and we will provide a notification to the Custoner email 

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with beefruityandnutty through ******** this page with the same address and phone # but i see the names are different on june 14th 2023 they took the money right away im still waiting no package my order # is *****, 3 items strawberry flavored pineapple slices, raspberry flavored pineapple slices and a bag of dark chocolate covered kiwi im coming to you guys because ive emailed, fb messaged them numerous times and called and left a message no answer i dont know what else to do please help also on this fb page there are numerous ppl saying the same or similar things to what im going through right now with this company thank you

  Business Response

  Date: 07/19/2023

  We issue a refund to the Custoner and sent them an email about it as well .

  The products were out of stock and were In pre order .

  Customer is not willing to wait therefore we return their money. 
  refund was issued on 07/18/2023

  please ask customer !

  thank you 

  Tal GRU 

  owner - Bee Fruity & Nutty 

  ************

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the merchant on 9 February 2023, order number ***** A month passed and they never fulfilled the complete order, I attempted to contact them several times over March and April, nobody is answering their telephone, email, or social media accounts.

  Business Response

  Date: 05/01/2023

  Hello and to whom it may concern,

  the Customer ************************* ordered merchandise from ** and received the products in a timely manner .
  some of the items were shipped on a different time as they were in back order.

  of customer is not willing to wait for the products we will refund the order for items that were not received.

  feel free to reach out to me directly with any issues -

  Tal GRU - owner 

  Bee Fruity & Nutty 

  ************

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19935680
  
  I am rejecting this response because:

  The business had more than eight weeks to reship the order, they did not do so and never contacted me before I submitted this complaint.

  There was absolutely no response from the listed telephone, email or any of the social media accounts for the business, all the while I have been barraged with promotional emails. this is unacceptable and I believe they have other customers being treated like this.
  

  If the company genuinely wishes to reship the order, I want to see a tracking number sent, with BBB copied.

  Otherwise, process a refund for the undelivered merchandise immediately.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/03/2023

  Dear customer ,

  we have been in business since 2015 , our online business is extremely busy and we have a huge list of customers that are extremely happy with our service.

  we apologize you did not treated correctly and we will do our best to fix this issue .

  Please tell us what products you didnt receive as we see on our part that it was delivered.

  usps tracking ; 

  420852489305510944101916974080

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19935680
  
  I am rejecting this response because:
  
  as your coworker mentioned, the order, 20399, was split into two shipments, this tracking number is the package I received  

  the package I did not receive is under USPS 420852489305510944101948824360

  Tracking says this package was returned to ****** for improper address. I attempted to contact you multiple times about this over email, telephone and social media, all were ignored

  i would happily accept the goods if you are able to reship them  

  Sincerely,
  
  ***************************

  Business Response

  Date: 05/04/2023

  Thank you for your response ******* ,

  we never got the products back , it says it is still at ******** ** based on our records however we issued a refund on the portion you are stating that was not received.

  you should have received an email this morning with the refund .

  thank you . 

   

  Customer Answer

  Date: 05/05/2023

  thanks for the information, I would happily accept the refund.

  in the future, it would be helpful to proactively contact your customers about shipping issues.

  could you please verify if the email and telephone on your website is correct? Nobody seems to be monitoring the email and the telephone always rings out to a private voicemail, no mention of the company at all  

  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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