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Business Profile

Dried Fruits

Be Nutty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dried Fruits.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: October 7th 2022 Amount of money paid the business : $60.29 order number: ***** tracking number for partial of the order is: ****************************** I've ordered 7 items from the company, after two weeks of not hearing from them. I've emailed them and didn't hear anything back but just a tracking of a package the next few days. Within a week I received my package of partial of the order, not all. I've reach out again this week to asked about the rest of the order and of course , I have not heard of anything back. Whether it is coming or not. Customer Service is none-existing. Also the credit card I've used to order is cancelled and would like a refund to another card.

    Business Response

    Date: 11/17/2022

    Hello and to whom it may concern ,
    The customer ordered from our company several items , we ship her order partially fulfill as we ran out of the chili tamarind items she ordered. 
    as we are selling dry fruits sometimes we running out and customers can pre order the item .

    once the item is back in stock we will ship it to the customer obviously as they paid for it.

    ********* was not patient and we are willing to refund the order and the chili tamarind she did not get yet . 
    by the way we have over 23 customers waiting for that item that is projected to be back 2nd week of December.

    here is a proof of tracking from **** that she did get all the items we had in stock and ********** to her in timely manner ;

    420503129305510944101621097838

    If you want us to refund the money for the items we will gladly do so.

    thank you and feel free to reach out to me directly :

    tal GRU 

    ************

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items from this website (Dried fruit) After I checked out I noticed it was going to a different person and a different address. I immediately sent an email to the company and tried to call them and received a voicemail so I left a message. The next day I received no response but I did receive a tracking number. I again sent an email and called them and received a voicemail and left another message. They have yet to respond. I want a full refund and I will never order from this Business again due to their non existent customer service, and absolute horrible way of how they conduct business.

    Business Response

    Date: 11/17/2022

    I responded already and issue the customer a refund .

    Customer Answer

    Date: 11/22/2022

     
    Complaint: 18243623

    I am rejecting this response because:I need the date and transaction number of the refund. I have already submitted a chargeback through my bank. I have also received NO response to any of my emails or voicemails I left.

    Sincerely,

    *******************************

    Business Response

    Date: 11/22/2022

    Ill

    offer a full refund 

Be Nutty, LLC is NOT a BBB Accredited Business.

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