Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Bluetti AC180 power bank from the Amazon site and had shipped to ******* to then have shipped to ****** due to the Lithium battery. Received the power bank on Friday April 26th, removed from the box (no damage to box or device) went to ********************** it on and it was dead. Plugged it in to charge, still would not turn on. Found forums that suggested using solar to charge. Still wouldnt charge or turn on. Sent email to Bluetti customer service and got response from Anson in the *********** who believes Alaska is an island in a foreign country asking us to ship back. No. It was $319 to ship from ******* to *********. Sent video of machine not working. Response was still the same. ****** is an island and must ship back. Economically that is prohibitive. Have offered to bring device to a battery recycling plant in town and provide proof in exchange for a refund of device. Have been told they need the device returned before refund will be issued. Also requiring device to be shipped with a more expensive carrier. Shipping of defunct device would be more than device is priced at and what we paid. Since this issue started we have found Bluetti has a reputation of shipping defective devices and lack of customer service. We want our money back in full (minus shipping).

  Business Response

  Date: 05/07/2024

  Dear *****,

  I have forwarded your request to the corresponding department. Please pay attention to the message from customer service department.

  Best regards,

  BLUETTI

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can only assume Bluetti has stolen my money. Facts: I sent my 4 month old PS72 unit for warranty repair over a month ago, as it just quit charging, period, and they said they will send a replacement. They sent a literal broken replacement unit, one with a serial number that was 21 units different from mine with the same exact non-charging issue. (I can only assume a "bad batch" was ,manufactured) So I had to RMA that unit as well (both RMA's units were signed for by FGeng in ********)Bluetti then told me a replacement was sent last week, yet tracking by ******* # ***********) is still showing as "label created" in *****, ***** a week ago. This morning I get an email stating that if my package is lost they will "help me file a claim" (which we all know cannot be done when an item was never shipped)Everything is documented on video, even the unpackaging of the defective "replacement PS72 unit", and in emails with *********************************** and through ******* messaging service relay system. So it appears if I do not receive a refund, I will have no choice but to file a Consumer Fraud case with the State Attorney General, and a lawsuit with my attorney as well. No one should trust this company, this is the second PS72 unit I purchased, as I had purchased 2 at the same time as they were on sale at *******.com, the first unit literally caught on fire while charging and I had to get it professionally recycled while Bluetti was trying to get me to mail the smoking leaking unit back to them illegally (have all email proof of this as well) So Bluetti, if you would like to resolve this issue and refund my money (as I no longer want a "replacement unit") as soon as possible without having to pay legal fees as well, my ******* order number is #***************, I want my refund of $273.44 to the original payment method, and I am 100% positive you know how to contact me via email.

  Business Response

  Date: 04/30/2024

  Dear customer,

  We have forwarded your request to the corresponding department and they will handle your case. Please pay attention to the message from Walmart.

  Best regards,

  BLUETTI

  Customer Answer

  Date: 05/02/2024

  According to ******** a refund was "started" for the item that was never shipped as to quote a recent Bluetti official email "they no longer have the item in stock". When the refund is actually applied to my account I will then update this complaint with a conclusion. Thank you for your assistance.

  Customer Answer

  Date: 05/17/2024

  Good morning, I did not have a response prior to this morning. The refund has just hit my bank account a few hours ago, thank you .

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/22/2024 ORDER # ********* Purchased from Newegg.com requested return 31 days after purchase and was told to contact bluetti directly. No issues, just too heavy to lift with no wheels.Bluetti sent me an email offering me a rolling cart, I said no, they offered again, I said no, they offered a "discount" (that they didn't disclose the amount), I said no, and then told me I would be "borne" of the shipping charges. When I called for an agent I was told that I had to email for support, which is in ***** and only communicates by email. Emailed again to clarify - that they want me to pay the shipping charges and will issue a full refund in the amount of $1,873.15 Since I have heard a lot of troubling things from other reviewers I want to make sure my communication with them is clear and well documented.I want to make sure I am quickly issued a full refund once I package and ship the item at my expense, or file a dispute with my bank and paypal in case they don't issue rma, keep sending me emails, or delay in processing the return.

  Business Response

  Date: 04/10/2024

  Hi there,

  I have already given feedback to the corresponding department who in charge with your order and they will respond to your request.
  

  Best regards,

  BLUETTI

  Customer Answer

  Date: 04/10/2024

  Repeatedly asking me why I want to return the item but refusing to provide return address label.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21551604
  
  I am rejecting this response because:

   

  Repeatedly asking me why I want to return the item but refusing to provide return address label.

   

  
  Sincerely,
  
  *************************

  
  

  Business Response

  Date: 04/12/2024

  Hi there,

  The customer service department has contacted you by email and provided a return label. Please check the email address you used when placing the order, or check your email spam. Thank you.

  Best regards,

  BLUETTI

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21551604
  
  I am rejecting this response because: They have not provided the return label, and told me to contact the place of purchase.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/15/2024

  Hi,

  Please check the email sent from the Bluetti customer service on Apr. 9th. Thank you.

  Best regards,

  BLUETTI

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mystery item from bluettipower.com that stated the following. See attachment.The item they sent me isn't on their website for sale. Which is very misleading because the item was supposed to be 1000 w/hs or higher. They only sell a couple items that match that description which would lead the consumer to assume it was one of those items. They also state that the item they send you would be more expensive than you would have paid. Which is also untrue because I found it for sale on **** for 499 and I paid more than that.

  Business Response

  Date: 04/07/2024

  Hi *********,

  I'm sorry for the inconvenience caused you.

  After checking your order, y** have received an EB120, right? The capacity of EB120 is 1200Wh, and the maximum output is 1000W. EB120 is also a product of BLUETTI.

  The price on **** is 549$, you can check this link:

  *************************************

  If you can't accept the product and want to exchange it, please contact **********************************, then the ** will process the return for you.

  Best regards,

  BLUETTI

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21528608
  
  I am rejecting this response because:  The fact that the best example of where you can find this product is on **** should tell you everything about the scam that Bluetti is running.  I could put a piece of paper on **** for a $1000.  It doesn't mean its worth that or would sell for that.  Also, how is this product chosen at random?  If you ****** mystery box I can't find anyone that got anything other than an eb-120.
  
  Sincerely,
  
  *****************************************

  Business Response

  Date: 04/09/2024

  Hi there,

  Customer will contact you to process the return and refund. Kindly check the emails, thank you.

  Best regards,

  BLUETTI

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/24 we purchased the Bluetti AC500 with B300S batteries as listed on their website and received the much cheaper B300 batteries with it. When I contacted them about this no one answers their phones they tell you to leave a message and then you get an email in the middle of the night (there are American flags all over the website but this is not an ******** company) and show a circle of the small print where it says B300 batteries. They say they dont like to take phone calls. The manual and website tech specs only mention the B300S batteries with this unit and it states there is a 2 year warranty although the website says 4 years. They said they will work on fixing their website with the next update but in the meantime they offer no concession even with their error. I emailed that I want to return it because I didnt get what I ordered and they said I would have to pay the return and original shipping charges. At around 300 pounds probably at least $800 lost so this is not a solution. We hooked it up to test it and it is not working as advertised but all we want is to return it, not deal with non existent customer service. The tech person and customer service is the same person from what we can tell. We have never filed a complaint before but people need to know to avoid this business, from what I understand they block all negative reviews so were just hoping this helps.

  Business Response

  Date: 03/27/2024

  Hello,
  
  I am terribly sorry to hear that you had a negative experience with our customer service. Your satisfaction is our top priority, and we always strive to provide the best support possible to our customers. I understand that you may have been frustrated, and I sincerely apologize for any inconvenience that was caused.
  
  I have conveyed your request and the relevant person in charge will provide you with a feasible solution. Thanks for your patience.
  
  Sincerely,
  BLUETTI

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21477363
  
  I am rejecting this response because:

  This is not a response; it just says they are going to tell someone about the issues.  I have already let them know what the issues are, and no resolution has come from it.  I am not sure why this response is considered a possible resolution. I wasn't going to respond since they just said they will pass it on, but it says if I don't answer the issue will be closed and show resolved. Hopefully they will answer my email with a resolution or respond through here. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/28/2024

  Hi,

  The handler has reported your problem to the superior, and your problem has been escalated. The *** will be sent to you via email. The refund will be issued after the goods returned.

  Best regards,

  BLUETTI

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ac200L directly from Bluetti web site. I received Bluetti confirmation of the sale with their directions that a future email with a tracking number and sale confirmation number will be emailed to me. As of 2/23/24 I havent received anything from Bluetti. I have sent emails x2on 2/18/24 & 2/21/24, no response. I have called their phone (customer support, order and tracking, and customer service) following their directions to leave my name and phone number and they would return my calls. Nothing to all.I have screenshots of the order being processed and confirmed by Bluetti BUT, as stated not tracking # or order #, which I need. On 2/16/24 Bluetti took the full amount of $1515.11 from my banking account.I have and will attach these transactions to this email.

  Customer Answer

  Date: 02/23/2024

  Because I dont know if these two screenshots (above) were attached to my original complaint email to BBB, Im sending again as verification on the Bluetti web site showing my transactions in ordering and Bluetti taking my payment.

  Customer Answer

  Date: 02/23/2024

  Because I dont know if these two screenshots (above) were attached to my original complaint email to BBB, Im sending again as verification on the Bluetti web site showing my transactions in ordering and Bluetti taking my payment.

  Customer Answer

  Date: 02/23/2024

  Because I dont know if these two screenshots (above) were attached to my original complaint email to BBB, Im sending again as verification on the Bluetti web site showing my transactions in ordering and Bluetti taking my payment.

  Business Response

  Date: 02/25/2024

  Dear BBB Team & Gene,

  We are writing to address your recent complaint filed regarding your order with us. We apologize for any inconvenience this may have caused.

  After our system flagged your order as a medium-risk order, we sent you an email requesting confirmation, but unfortunately did not receive a response. However, we are pleased to inform you that your order has already been shipped on Feb.23th. The tracking number is 1ZR51V740394662980 via **** It usually takes about 5-7 business days for the shipping. 

  We hope this information alleviates any concerns you may have had regarding your order. Please feel free to reach out to us if you have any further questions or require assistance.
  

  Thank you for your understanding.
  

  Best regards,

  Bluetti 

   

   

  Customer Answer

  Date: 02/26/2024

  Enclosed are different emails from Bluetti marketing from the timeframe Bluetti states they emailed me. So Bluetti has my working email account information.   Bluetti also, never answered nor returned several phone calls to their CS help line or their shipping **** help line.  So Bluetti I never received any of your company emails stating there is an issue. My emails to Bluetti requiring them to confirm tracking mailing information and my order was received was never attended by Bluetti. 

   

  ONLY after BBB reached Bluetti directly has any action on Bluetti part been activated. 

  Customer Answer

  Date: 02/26/2024

  Enclosed are different emails from Bluetti marketing from the timeframe Bluetti states they emailed me. So Bluetti has my working email account information.   Bluetti also, never answered nor returned several phone calls to their CS help line or their shipping **** help line.  So Bluetti I never received any of your company emails stating there is an issue. My emails to Bluetti requiring them to confirm tracking mailing information and my order was received was never attended by Bluetti. 

   

  ONLY after BBB reached Bluetti directly has any action on Bluetti part been activated. 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21336731
  
  I am rejecting this response because:

   

  Enclosed are different emails from Bluetti marketing from the timeframe Bluetti states they emailed me. So Bluetti has my working email account information.   Bluetti also, never answered nor returned several phone calls to their CS help line or their shipping **** help line.  So Bluetti I never received any of your company emails stating there is an issue. My emails to Bluetti requiring them to confirm tracking mailing information and my order was received was never attended by Bluetti. 

   

  ONLY after BBB reached Bluetti directly has any action on Bluetti part been activated. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/29/2024

  Dear BBB and Gene,

  We apologize for any inconvenience this may have caused.

  We would like to explain that your order was detected as a medium-risk order, so we sent you a confirmation email. Subsequently, when you emailed us, we replied and informed you about the situation. We are sorry to hear that you didn't receive our emails. Maybe there is a problem with our system or the email ended up in your spam/junk folder. So sorry for the inconvenience. We appreciate your feedback and will use it to identify any issues and make necessary improvements.

  BTW, we are pleased to inform you that your order has now been successfully delivered.

  If you have any further concerns or require assistance, please do not hesitate to contact us.
  Thank you for your understanding.

  Regards,

  Bluetti

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on January 8 **** I purchased the solar generator from Amazon from 3rd party sellers bluetti a power station ac200l. I received it January 11, **** by *****. As soon as I received it I opened it up and plugged the generator into my outlet and it was saying 58% so I kept it plugged in and I pushed all the other buttons that needed to be on to charge it to 100% and it did nothing at all the numbers never moved! So I knew right off it must be defective I experienced this same issue with another generator and I had to send it back! I got in touch with bluetti sent them a email through Amazon they responded and said what do you mean it won't charge what did you use to charge it. Of course I used there cords that they sent to charge it I explained. I called their number and left a message and told them about the problem. Someone called me back and I explained again she sent me a email to fill out I did. I've 2 more email complaining asking for a return slip they sent approval but no paid for return slip! At this point we're going around in circles someone else wrote after I complained to Amazon and they responded asking the same question like they never got the other complaints from me! They're aware of this they have other complaints on Amazon and your website better business bureau so they're selling defective solar generators! Can you address this problem and get my Refund for me please? Thanks You

  Customer Answer

  Date: 01/15/2024

  I was sent a label and asked to pay for it myself!

  Business Response

  Date: 01/30/2024

  Dear BBB team,

  Thank you for bringing the customer complaint to our attention. We would like to address this matter by informing you that we have indeed provided the customer with a return and refund.
  

  Upon receiving the customer's complaint, our customer service team promptly reached out to them to understand their concerns. We empathized with their dissatisfaction and offered a solution in the form of a return and refund. We have thoroughly processed the return and the refund has already been issued to the customer's original payment method.

   Thank you for your attention to this matter.

  Regards,

  Bluetti CS Team
  

  
  
  

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on Nov. 23, 2023 a bundle AC200max + B230 at the cost of ********. Under the company's return policy (************************************************************), Option 2 allows me to return the units at my own expense. *********** insists on deducting $300 in "shipping cost" in addition to my own shipping cost to *****-H055 ************************************************************************ ************** *********** is acting against my request and is planning on holding a portion of the refund money. I am requesting a full refund if I am returning the products at my own expense.

  Business Response

  Date: 12/18/2023

  Dear BBB Team,

  Sorry for this case.

  Our support team has responded to Mr. Eyal that as long as he returns the units at his own expense, he will get a full refund. That's to say, he only needs to pay for the shipping for returning the units to us.

  Thanks for your understanding and time.

  Regards,

  Bluetti CS Team

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21011787
  
  I am rejecting this response because:
  

  The company is replying by email with irrelevant requests for tracking numbers and/or shipping receipts before any shipments occur.  

  To my understanding, the agreement with the company is:

  On the companys side:
  
  1. Reply by email on the date and time the warehouse is ready to accept the return for the products that I listed in my previous email.
  2. Reply by email and confirm what will be the amount of money in $CAD that you will refund, as I listed in my previous email.
  3. Within 48 hours of the return, ****** ******* time, you will refund the money.
  
  On my side:
  
  1. I will arrange the return of the products at my own expense and my own delivery option to your warehouse in Ajax.
  2. The return will be on the date the warehouse expects, within the agreed time.

  I am expecting for a written confirmation as above and we can complete this transaction.  

  I am requesting the company to stop sending irrelevant requests and waste time.

  Sincerely,
  
  *******************

  Business Response

  Date: 12/21/2023

  Dear BBB Team,

  Sorry for this issue.

  We have already guided the customer returned the products and fully refunded him, so we believe this case has been ended.

  Thanks for your time.

  Regards,

  Bluetti CS Team
  

   

   

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 2023 complaint: Warranty work not being done.They sent me a box via FED Ex that I had to PayPal them $20 for on November 19th for returning the unit. See image After dozens of interactions for "request *****" via email over the past several months with two folks (last being "Kiki" and "*****"), the company will not issue a return authorization shipping label saying that their *** Shipping System is "abnormal and they can't issue arrange the (return) shipment during this time" for warranty repair. This is -only- after I contacted them after waiting over a week for the shipping label they promised to mail me and never did.The price of the unit, purchased directly from their MaxOak Bluetti website, was over $1800 a couple years ago and I have six pages of fault codes after using the unit four times.I believe, after reading other BBB complaints, that they've not intended on doing the warranty work and have been stringing me along. March 18, 2021 purchase Order Number #Bluetti-US5513 Unit: 2000W 2000Wh Solar Generator $1823.24 final cost paid for through **************** credit card. See image I'd like a refund check sent to my PO Box or a new Solar Generator of equal size, or greater, in capacity and output, or the repair of my unit.I've followed their warranty steps as outlined on their website. Thank you for your assistance. I'm disabled and unable to afford an attorney at this time to resolve this, but will if I have to.

  Business Response

  Date: 12/07/2023

  Dear BBB Team,

  Sorry for this case.

  We have tried our best to help the customer with this issue. The return label has been shipped out, and we will help him return the unit for repair after he receive the return label.

  Regards,

  Bluetti CS Team
  

  Customer Answer

  Date: 12/22/2023

  More Information...A new ticket ***** was opened 12-22-2023 @10am PST via phone with *** as an add on to the previous ticket with ***** and **** (phone customer service rep *** states he can't add on to the orihinal ticket number) as the Warranty Work done by Bluetti did not resolve the issue. Specifically, unit does not charge from any of the four Bluetti 200 watt foldable PV solar panels, which I tested individually, and the calendar resets each time the unit is turned on (day to day), which I've been doing to test PV charging ability. As we've had days of storms, it took several days to get clear enough weather to ensure adequate sun. *** will escalate this ticket to have the unit replaced. He also noted that my order number from when I log into their main website, is also associated with another customer from 2021, someone named ***** whom I do not know, so they have an internal purchase order code number issue that needs to be looked at. I will update BBB when I get a new, working unit. 

  Customer Answer

  Date: 01/22/2024

  Resolved. They made good on the warranty, but put over a dozen obstacles in my way before doing so. Buyer beware. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****; $1,810.00// THEY WILL EVADE WARRANTY! AND TECH SUPPORT! SO SAD! I NEEDED. A 911 SOLAR GENERATER! TO SAVE MY LIFE! I got a bluetti ***** watter . With 420w solar panel. Or a simple swap; // $970.00 Panel arrived damaged. AND IT IS. TO HEAVY! TOO NAVIGATE.. SPLIT IT. IN **** I wanted. A simple refund. So I could, buy another. First they offered me $30.00. I said no. I want. A refund. SO I can buy another . It took more. Than 5 days!! On amazon. For the merch. To answer. THEN: They sent me. A bar code label. My local don't accept; I asked. For a normal addresses *** ETC, Free return label. THREE WEEKS! INTO, A SIMPLE RETURN; They sent me. a label. I had to pay. For postage. [OVER $100.00] On a Amazon free return. =ANSON= REFUSED TO TELL ME. HOW MUCH REFUND. I WOULD GET... GETTING: ONLY EVASION: FROM *****< Not getting. ANY help. I filed. An amazon; A to z claim. And stopped: payment. From, my credit card. SUFFERING ALL OF. THAT RUN AROUND. I CAN SAY. THEY WILL EVADE WARRANTY AND TECH SUPPORT. I filed: Bad merchant. On Amazon ; Do not lose!! The boxes.!!... There is no resolution; My bad experience. With CS. Stays with bluetti. Forever. HAD I NOT SUFFERED. I WOULD HAVE BOUGHT MORE!!!! SO SORRY! FOR YOUR LOSS BLUETTI. + FIRE> ANSON < IS THE REASON. FOR THIS ACTION. PUT THE ***** WATt; ON SALE! ""TILL XMAS" $700.00. OR LESS. MAYBE I WILL RECONSIDER. AND CHANGE. MY REVIEW. ON YOUR AMAZON. I am super ticked off! I WANTED A BLUETTI! [ PS ALL of the. The cords. Are far. To small. You have to leave. Your expensive powerhead outside. AND NOTHING! IS EVEN WATER RESISTANT.] [] PSS: bluetti needs! To pay: WILL PROWSE diy solar ******** TO THANK HIM@ For teaching us. How to use it. WHATEVER: **** ''WILL ******'' TELLS US. TO BUY. WE-BUY. SO SPLIT THE 420W!!!! AND GIVE IT. TO WILL PROWSE. YOU CAN NOT. BUY *******. HE WILL GIVE. AN HONEST REVIEW . SPLIT THE 420W!!!! SPLIT THE 420W!!!! IT IS TO HEAVY! ****lbs AND 7 FOOT LONG o-O FLOPS AROUND AND BLOWS OVER :-( SPLIT THE 420W!!!! 15LB +15LB .

  Business Response

  Date: 11/24/2023

   Hi BBB Team,

  Sorry for this case. 

  We have responded and provided a solution, thank you.

  Regards,

  Bluetti CS Team

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20827314
  
  I am rejecting this response because:  Although, I eventually did.  Receive an refund;  It took.  More than 30-days; And  lot of work. And filing an amazon a-to-z claim. To get this merchant. To respond at all.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 11/27/2023

  11-27-23 In good faith. I ordered another.  200w solar panel. 

  Bluetti's amazon account;  Knowing, it is out of stock. Sold it to me. Without; Telling me. It is out of stock. Now I have a usless.  AC180 Powerhead. I can't charge. For at least 2-weeks :/ 

  PS As for the first nightmare. Bluetti's amazon store. Would NOT! Willingly. Give, me a free return. Nor refund.

  Not getting. Any refund. From BluettI; AT THEIR AMAZON STORE.

  The merchant fraudulently misrepresented; The merchant, Bluetti Amazon store;  Willingly gave me. A free return and refund.

  The truth is: I had-too: File, an amazon a-to-z claim. To compel! Return & refund.

  To top off their insanity. They were forced.  By Amazon a-to-z claim process. To provide. Free return and full refund.

  Although, they did refund.  My credit card. For the purchase. Of the unit. THEY DID NOT; Refund the $133.00 TAX,  To my credit card.

  Allegedly, they sent. The tax refund.  To my amazon gift card balance. 5 days ago;  Wit: As of 11-28-23 I can't find. Any refund. Of the tax.

  Then, on top.  Of suffering,  all of that harassment; They promised me a $30.00 refund.  Towards, the new purchase.

  5 days later. I do not have.  That $30.00 promo refund.  And their worker. On their amazon  e-mail department. Refuses to tell me. Where and when: They will deliver. That promise.