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Business Profile

Electrical Power System Backup Systems

Bluetti Power Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a solar generator ep500 through indiegogo on November 13 2021 I received it in January 2022 the screen stoped working a month ago , contacted bluetti and provided pictures and videos , I was asked to send the unit back and they received it October 13 2022 I was provided a RMA number BPEP500202210040001 I keep sending emails requesting information when my replacement should arrive I was told the request was expedited but I have not heard anything Can you please help I paid $3,200 for this unit. Thank you I appreciate your help.

  • Initial Complaint

    Date:09/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large bundle of solar equipment for about $25k. Most of it was delivered in March but I was asked to wait until April for the PO30A cable that connects the batteries together. April came and went and I have contacted them numerous times with absolutely no response. It is now September and I don't know what else to do. They completely ignore me. Any help you can give me is greatly appreciated.

    Business Response

    Date: 09/09/2022

    Consumer Response /* (2000, 6, 2022/09/08) */ They finally delivered cable. Thank you very much for your help!

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on July 31, 2021 Order# ***-0164819-7653055 BLUETTI EB240 Portable Power Station 2400Wh with 2pcs SP200 Solar Panel 200W, Lithium Backup Battery Solar Generator for Home RV Emergency, 1000W AC Outlet , MPPT, Foldable Solar Panel Bundle, **************** Power Alternative Sold by: Maxoak Direct $2,399.00 I first contacted them by phone july 3rd where i left a message. i emailed them on july 8, july 19, july 21, aug 1, aug 4, aug 19, aug 21, sept 2. i have been emailing two separate email addresses listed for the same company. i had one reply asking for the invoice which i immediately sent them a copy of and another lady contacted me after i did a poor review on amazon for their product, she did tell me someone would contact me but that did not happen. My power storage unit loses power while turned off while nothing is attached at a rate of about one bar per week. one of the 2 solar panels no longer transfers power down the line, i checked with a circuit tester. I contacted them before the year was up from purchase so i would appreciate them to be repaired or replaced or even refunded.

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A purchase was made online for a portable power station and solar panel. The cost was approximately $1000.00. ORDER BLUETTI-*******. The items were returned unopened with verified FedEx tracking numbers ************ and ************. I have not received a refund. Multiple attempts to contact the company via email and customer service phone have proved unsuccessful. Hundreds of similar experiences are posted online and on the company's website.

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Bluetti ec3a solar generator about 4 weeks ago. It was delivered by UPS on 7/6/22. The unit w2ould charge but would not supply any ac output. I tried to fully charge the unit but there was still no ac output. Even in the ups mode when connected, there was no ac output. The unit is defective. I have called the customer service many times since 7/7/22. I always got the same response saying that all their reps are busy. Please leave a message. They have several different departments but they all had the same message. There was one that said that if it was an emergency please call a number that was provide, the message was the same. I have tried many e-mails but the response was that they could not accept an from firefo0x. I have tried from two different computers. I AM UNABLE T0 REACH THIS COMPANY. Please assist me to get this problem solved. When I ordered From them, I thought that they were a reputable company, but now I HAVE NY DOTS. Bluetti Power Inc ***************************************************************

Bluetti Power Inc is NOT a BBB Accredited Business.

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