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Business Profile

Electronic Equipment Dealers

Cross Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Cross Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cross Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in ********* last year at a conference and they were supposed to mail me the items on the attached receipt. I never received and have been trying to contact them and they do not return any phone calls. I am back in ***** at the conference...so I went to the store yesterday... the salesman in the store said he contacted ****** @ ************ and she would call me tomorrow...Tuesday Apr. 15.....no call so i went back to the store and there were two different sales person and they told me they could not help me because they did not do the sale. She contacted ***** @ ************...left message for him to call and she said she would tell him to call me....as of the time writing this...I still have not heard from anyone.

      Business Response

      Date: 04/16/2025

      Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. Your concerns are truly important to us, and we would be glad to assist you further. Please expect to hear from us soon. If you don't receive a response, feel free to contact us directly at *************************************************************************.
      Thank you for your patience.
      Best regards,

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product in store that was over $300 . They said they would ship it to my house for me . I got the product at my house a week later and the product they sent me was only $48 from ******. They shipped it directly from ****** to my house so I have the Amazon receipt. The item sent to my house is not what it was represented to be.

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9, 2024, I spent $1,625.75 on a silver scooter luggage. I was told TSA and the airlines would accept this motorized scooter luggage due to the fact of the reduction of lithium battery. I emphasized to the *** the employee are you sure about this battery several times knowing that they do allow iPad batteries on board. First major airlines I went to United told me that the luggage scooter is not going. I had to call a friend to pick it up and hold it for me while trying to get home. I contacted *** through her personal number letting her know I had a problem she was going to look into it and get back to me which she never did. I then called ************** and spoke with ****** a customer service person. ****** stated that they do not offer refunds but do offer exchanges within 14 days of purchase. I explained the situation to her and she said she would offer an alternative solution of an exchange. She offered the website and I chose 4 items from the website adding up to close to the amount of my original purchase. (This was on July 17, 2024) and to date I have not received any response from her. (7-27-24). Being deceived on this product and not being able to get a store credit after being let on to believe I will be getting a credit has been lies, lies nothing but lies. This is the exact mess I have received from ****** Thank you for bring your concern to our attention we are more than happy to assist you. We understand your frustration, and your feedback is important to us as it helps us improve our service. As a customer service representative my goal is to address your concern. We would like to offer you an alternative solution of an exchange please check the link to our website below:******************************* let us know if you prefer a different product instead of the luggage scooter

      Business Response

      Date: 07/31/2024

      Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your silver scooter luggage and for any miscommunication from our team.
      I understand your frustration regarding the misinformation about the *** and airline acceptance of the motorized scooter luggage and the subsequent difficulties you faced. I also apologize for the lack of follow-up from *** and the delay in resolving this issue.
      I would like to address your concerns and find a suitable resolution for you. Based on our previous conversation and the items you selected from our website, I am sorry to hear that you have not received a response or the items.
      To resolve this matter, we will prioritize your exchange request immediately. Please confirm the items you selected, and we will expedite the processing and shipping of your new order. Additionally, I am here to personally ensure this is handled promptly and to your satisfaction.
      If you prefer to discuss this further, please feel free to contact me directly at *************************
      Again, I apologize for the inconvenience and appreciate your patience. We value your business and are committed to making this right.
      Best regards,

      Business Response

      Date: 08/01/2024

      Business
      Most Recent Message
      Date Sent: 7/31/2024 8:52:57 PM
      Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your silver scooter luggage and for any miscommunication from our team.
      I understand your frustration regarding the misinformation about the *** and airline acceptance of the motorized scooter luggage and the subsequent difficulties you faced. I also apologize for the lack of follow-up from *** and the delay in resolving this issue.
      I would like to address your concerns and find a suitable resolution for you. Based on our previous conversation and the items you selected from our website, I am sorry to hear that you have not received a response or the items.
      To resolve this matter, we will prioritize your exchange request immediately. Please confirm the items you selected, and we will expedite the processing and shipping of your new order. Additionally, I am here to personally ensure this is handled promptly and to your satisfaction.
      If you prefer to discuss this further, please feel free to contact me directly at *************************
      Again, I apologize for the inconvenience and appreciate your patience. We value your business and are committed to making this right.
      Best regards,

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/24/22 Amount: $541.90 I was in ********* on vacation from **********. I purchased 3 sets of headphones that were on special (Christmas), buy 1 get 2 free. I decided to return the headphones within 15 min of the purchase. The salespeople said the owner could only do refunds and the owner was not present nor available. They (the salespeople) then tried convincing me to keep the headphones and offered me more headphones if I didn't return them. I said I wanted my money back. They took the headphones and receipt back, then gave me instructions to call the following business day. They told me I'd be given the refund based on these instructions. I was already back in ********** by this time and I was told they could only offer an exchange. I did not want an exchange and I have no plans in the near future to go back there. So they have taken my money and the product which seems extremely illegal. This business ethic makes no sense to be unable to issue my refund.

      Business Response

      Date: 03/13/2023

      Dear **************,
      We sincerely apologize for the negative experience you had with your recent purchase at our store. Your feedback is very valuable to us, and we take it seriously as we are always striving to improve our services.
      Please accept our apologies for any inconvenience caused. Although we do not provide refunds, we are willing to assist you in exchanging the items you purchased within 14 days, as stated on our receipts. We would be more than happy to work with you to find a satisfactory solution to this issue.
      To initiate the exchange process, please feel free to contact our *************************** at ************************* or call us at ****************. We are committed to working with our customers to ensure that they are completely satisfied with their purchases.
      Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We hope that we can make things right for you and restore your confidence in our store.
      Sincerely,

      Customer Answer

      Date: 03/16/2023

       
      Complaint: 19578197

      I am rejecting this response because: unfortunately this isn't enough. The only solution is a refund. This is a terrible business practice. Your "no refund policy" isn't even on your website. I no longer have my receipt, I don't have my money, and I don't have a product. You basically stole from me. If you don't do refunds your employee should not have taken my product saying I'd get a refund when I called your company. 

      Sincerely,

      *******************

      Business Response

      Date: 03/27/2023


      Dear *************
      We understand your frustration and want to assure you that we want to help you in the best way possible. Our intention is to help you in the best possible way. We would like to extend our assistance to you by encouraging you to reach out to our **************************** Our team is dedicated to finding the best possible solution to any issue that our customers may encounter. Please contact our *************************** at ************************* or call us at ****************. We believe that by communicating directly with our team, we can work together to find a solution that meets your needs and ensures your complete satisfaction. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We value your feedback and hope to restore your confidence in our store.
      Sincerely,

      Customer Answer

      Date: 03/29/2023

       
      Complaint: 19578197

      I am rejecting this response because:
      I have called this number. I was told the same thing. There's is no need to discuss anything anymore. You still have my money, you still took my product and at this point that's theft. As I've said before there's only one solution and that's to have my money back. 
      Sincerely,

      *******************

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