Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please STAY far away from Coltan Electronics. This is a SCAM that provided us nothing, but was charged over $7000.00 for electronics that were never intended to be sent to my fiance. **** sent a letter to us stating its a false tracking number. He was given 2 different tracking numbers. He even tried cancelling the order in a few days, way before the cancelation date which they stated to the ************** (I never received, but they did) they never received the call for the cancelation. I have the text message saved and the response, but they denied it from the **************. They will deny any refund on any of their merchandise. THIS IS A SCAM

  Business Response

  Date: 08/12/2024

  Dear client,
  Thank you for bringing this matter to our attention. We sincerely apologize for the distress and frustration this situation has caused you.
  We take accusations like these very seriously and are committed to resolving this issue. We are here to assist you and ensure that this situation is resolved fairly and transparently. Please rest assured that we will look into this matter immediately and work towards a resolution.
  We appreciate your cooperation and understanding as we address your concerns.
  Best regards,

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22118232
  
  I am rejecting this response because:
  This company has never reached out nor has tried to find the tracking number that I provided that is false.  I also uploaded a picture of a cancellation Date of May 29 they claim they never received a cancellation. ****** did respond and I told her it was canceled.  We have still not received a refund from Colton *********************  I truly believe they dont care.  I will say do not order anything from this company, Colton *********************  I can tell you many reviews They have many complaints of returns, refunds and quality they sell.  I have contacted an Investigation Service.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  We truly regret to hear about the negative experience you have had, and I want to assure you that we take all feedback seriously. My sincerest apologies for any frustration this situation may have caused you.
  We value your business and your satisfaction is important to us. Please rest assured that your concerns have been escalated to the appropriate team for immediate attention. If there are any updates or additional steps that need to be taken, To ensure that your issue is addressed promptly and thoroughly, I kindly encourage you to contact our customer service team. They are available at ************ or via email at *********************************** Our team will be more than happy to review the details of your situation and provide you with the best possible assistance.
  
  Thank you for your patience and for giving us the opportunity to make things right.
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coltan Electronics is scamming people. Selling overpriced poor quality products and straight out lying just to make a sale. They refuse to answer their phone. They won't respond and don't display that all sales are final. That's entrapment. The only way to see the return policy is on the receipt! Well at that point it's too late. The headphones and charger didn't work. The go-cart that they sold us as 'adult' size was really for children with a maximum allowed weight of 100lbs.I'm not able to attach all the ****** Reviews because the file is too large. If possible, please send an email address so that I can forward all the documents. The site will not let me upload any documents.We would like to return the items for a full refund including return shipping costs.

  Business Response

  Date: 04/30/2024

  We extend our sincere gratitude for bringing this matter to our attention. We deeply regret the inconvenience you have encountered and wish to express our genuine apologies. Your feedback holds significant importance to us, and we are fully dedicated to rectifying the situation promptly.
  Should you encounter any further issues or have additional inquiries, we encourage you to reach out to our esteemed **************** team. You may contact us at ************ or via email at *********************************** Rest assured, our dedicated team stands ready to assist you with any concerns you may encounter now or in the future.
  Once again, we express our appreciation for your feedback and the opportunity to address your concerns.
  

  Best regards,

  Coltan Electronics

  Customer Answer

  Date: 05/14/2024

  These people are dishonest , they never replied to me by voice always text , they were told several way not to ship , they did anyway , they lie ******************* is probably a made up  name along with ****** his customer service rep ***** send pictures of a All Sales Final sign , it could be anywhere but not at store I was in , they lie  there whole thing is a scam , they are up and down the *************** I n several hotels MGM , ***************** , Mirage they are all scam artists , give you 10 .20 headphones  whatever they have to to make a sale its all junk . The headphones didn't work on the plane , the chargers didn't charge , even the pens they threw in are no good all JUNK , The go cart they said was adult is a barefaced lie , even a teenager can't get in that thing they lie . instead of talking to me to resolve they only reply by text or email , shady with the same line how they want to help me resolve the problem .all sales final is a scam , they show me a picture of a sign they claim is in there store but the picture I took that day has no sign and the background items are different , then they tell me the go cart is a gift   then why charge me if it is a gift ? the phone number they leave is NEVER answered , 

  call me Dan  ************ 

  Business Response

  Date: 05/15/2024

  Thank you for reaching out and providing your feedback regarding the ongoing issuer. We deeply apologize for any inconvenience or frustration this situation has caused you.
  
  Please know that your satisfaction is our top priority, and we are committed to rectifying the situation promptly.
  
  To address your concerns and provide you with the assistance you deserve, we encourage you to connect directly with our customer service team. They are equipped to swiftly handle your inquiry, discuss available options, and work towards a satisfactory resolution.
  
  Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Rest assured, we are actively reviewing our processes to ensure better communication and service delivery moving forward.
  
  Once again, we apologize for any inconvenience caused and assure you that we are dedicated to resolving this matter to your satisfaction. Please do not hesitate to contact our customer service team at your earliest convenience, and they will be more than happy to assist you.
  
  Thank you for your understanding and patience.
  
  Warm regards,

  Customer Answer

  Date: 05/15/2024

  the BBB is only a good for honest business , the scoundrels just ignore any complaints from the BBB as they have no authority to do anything , 

  thanks for your time 

  Al Wenning 

  Customer Answer

  Date: 05/15/2024

  I would like to see the response from Coltan Electronics .... I bet it is the same response that I got  basically they claim there is a sign in their store that states All Sales Final , I have a picture of the store I was in (Mirage) and no sign is in that store , they send me a picture of a counter with a sign that says All sales Final only the counter in not same color as the Mirage store, the background is different ,they refuse to answer the phone it goes to voicemail all the time , they only text back , they lie, even the pens they throw in don't work  haha , they text back using Coltan Electronics one time and the next its Alpha Electronics ,   they keep replying the same all the time they want to resolve by exchange , no refund , they are scam artists , up & down the strip in several hotels with the same MO , give ,throw in as much free junk, buy one get one ,  to get you to buy ,they prey on visitors and tourists to **************; knowing that they will not be able to return anything ,most people are gone in a week ,  told them within 3 hrs to cancel all orders,only they don't return calls , ship anyway , *********** don't need you to sign they just drop at your door, you don't get opportunity to refuse , I personally seen Coltan Electronics in 4 hotels Mirage , ********, MGM , ***************** , all with the same pitch , throw In as many Junk Alpha headphones (the price says $499 and their gonna give you as many as you want ? )as it takes to make you think your getting deal if that don't work then into buy one get one all the salesmen the same pitch....... this company is a scam , with the junk they sell    

  again I would like to see the reply 

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. of 2023. I purchased 5 pairs of headsets for Christmas for my Grandkids. The products and more came as expected. However two of the headset boxes were crushed. I called Colton ********************** and they said Id need to contact the store where I bought the headsets. I am unable to reach any one except the same number that told me to call somewhere else. I am very upset with this company and would not recommend anyone buy anything from them. They are overpriced and do not stand behind their products.

  Business Response

  Date: 12/05/2023

   

  Dear ****,

  
  We sincerely understand that you are experiencing issues with your purchase, and we want to do everything possible to assist you in resolving this matter. We know you have been in contact communication with our **************************** and you were able to make the exchange in our Store. We are glad we were able to help you in solving this inconvenience. 

  
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at  **********************************. 

  
  Sincerely,
  

  
  

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation I purchased two items from Coltan: a set of headphones and a dog shaped blue tooth speaker. It was shipped to me. The headphones didnt work, so after much texting I agreed to ship them back in order to get a different pair. I had to spend $16.86 to ship them. That was 9/7/23. Tues 10/17/23 the cable that connects the speaker to the electric plug broke. I contacted them again. More tests. First I had to ship it back and pay a $30 restock charge. Then I could send it back and not pay restock and then back to paying restock and not sending it back. If it hadnt happened to the headphones I would have done it. They told me the item was perfect implying I did something. I dont know how to attach all the texts. Every time I looked at something the prices changed. I was razzle dazzled. My fault. But to get more money out of me seems outrageous. I found the dog selling on two cites for about $35.00. Considering their cost to profit, Coltan is essentially asking me to pay retail price again. Its a matter of principle. Im not sure but they seem to be taking advantage of consumers changing prices and not having any price on the items they sell. I will try to attach a photo of my receipt. I dont think expensive things should break after 6 weeks.

  Business Response

  Date: 10/25/2023

  Dear ************,
  
  We sincerely understand that you are experiencing issues with your purchase, and we want to do everything in our power to assist you and resolve this matter.
   
  We have the information that you have been in communication with our customer service team since 10/17/2023 and they are currently providing the necessary support.
  
  We would like to clarify that according to our store policy, we do not offer refunds; however, we do provide the option for exchanges within 14 days of purchase " as stated in our receipts".
   
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at **********************************. 
  
  We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Thank you for your patience and understanding.
  
  Best Regards,
  Coltan Electronics
  

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20774566
  
  I am rejecting this response because:
  
   They are offering the same $30 charge that they have offered before. I should not have to pay any more than I already did. This is two out of two of my purchase that needed replacing. 
  There was no where on the receipt I have that says I have to pay a restocking fee, or what they are now calling a handling and shipping fee. 

  I looked at the other complaints made and this is another way they rip off customers  

  if they send me a replacement with no charge or Ill just write a terrible review on your site  

  I doubt that they care because idiots like me are out of town and not thinking  

  Im quite sure that for everyone of us who complained there are 30 more people who didnt bother  

  do you have any idea who to contact at **********?  I tried emailing but dont know if it was the right department and got no response  

  Sincerely,
  
  *******************

  Business Response

  Date: 10/26/2023

  Dear ************,

  
  We sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. After carefully reviewing your case we are pleased to inform you that we will be making an exception and waiving the $30.00 fee for you. 

  Additionally, we will be sending you a replacement as soon as possible and this will be shipped via **** and will be receiving the tracking information by tomorrow.

  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at  *********************************** We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Sincerely,

  Customer Service 

  Coltan Electronics

  Customer Answer

  Date: 10/31/2023

  I received the new speaker. Im having trouble getting it to connect. I had difficulty with the first as well. The directions on the box are hard to grasp. 
  I no longer care. They sent it to me and Im done. 
  thank you for solving this issue. 

  Customer Answer

  Date: 11/02/2023

  Thank you for your help. Im satisfied with the result. 
  I still wish there were a way to warn people about their shoddy merchandise and overpricing. 
  

  again, thank you,

   

  sincerely, *******************

  Customer Answer

  Date: 11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 11/2/2023 5:32:28 AM
  

  Thank you for your help. Im satisfied with the result. 
  I still wish there were a way to warn people about their shoddy merchandise and overpricing. 
  

  again, thank you,

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a medical massage chair from Coltan Electronics Mirage on 3/27/2023 for $8,670.51 with verbal and written contingency agreement that I could go home to *********, ** by 3/31/2023 and measure for fit before the sale would go through. If the measurements didn't work for my home, I was to receive full refund, I just needed to let them know by 3/31/2023. After arriving home, I notified Coltan Mirage salesperson, store manager and customer service on 3/30/2023 in writing that the chair would not fit into my home. I cancelled the purchase per the contingency agreement, but Coltan Mirage has refused to honor that contingency agreement to refund my money. The Coltan Mirage Store Manager was fully aware of the contingency agreement. I was not advised by the Coltan salesperson or store manager that their store policy of no refunds would apply to my contingent order, or that the contingency agreement the salesperson sold me on would not be honored. Coltan Electronics Mirage has declined to honor their contingency agreement and refund my $8,670.51.

  Business Response

  Date: 08/04/2023

  Dear  **************,
  
  We understand that you are experiencing issues with your purchase, and we want to do everything possible to assist you in resolving this matter. We would like to clarify that according to our store policy, we do not offer refunds; however, we do provide the option for exchanges within 14 days of purchase. Rest assured, we are committed to ensuring your satisfaction.

  
  To facilitate the exchange process, our dedicated customer service department. Please don't hesitate to reach out to us directly via email at ********************************** or by phone at **************. Our team is here to help and will guide you through the necessary steps.

  
  Once again, we apologize for any inconvenience and thank you for bringing this to our attention. Your satisfaction is of utmost importance to us, and we are determined to make things right.
  Looking forward to resolving this matter to your satisfaction.
  
  
  Sincerely.
  Coltan Electronics 
  

  
  

  Customer Answer

  Date: 08/17/2023

  Coltan Electronics Mirage has refunded my money in full.  Thank you for your assistance.  ********************* 8/17/2023

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023 I purchased a phone case charger for my cell phone for $125.00 (Invoice #*****). Product #******* Galaxy S20- Plus charger case. Before leaving Las Vegas on June 12, I tried to return the charger because it didn't charge my phone correctly and it didn't hold a charge after being plugged in overnight. The representative said that the case was for a Galaxy 20+ and my phone is a Galaxy S20 FE 5G. The representative said that they could not process a return as there was no manager on duty. I was instructed to call the phone number on the receipt ************ and reference the sales rep **** and Aviv who are listed on the receipt. I have called them three times and have left a voice mail each time with the above information. No one has responded.

  Business Response

  Date: 06/29/2023

  Dear Ms. *************** sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. 
  We understand that you have been in touch with our customer service department since  06/20/2023 and they are currently helping you with processing the exchange for you. Our team is committed to resolving this matter promptly and ensuring your satisfaction.

   We value your feedback and appreciate your patience throughout this process.

  Please be assured that we are dedicated to providing exceptional customer service and will do everything within our power to rectify the situation.
  Once again, we apologize for any inconvenience this may have caused. We greatly appreciate your understanding and look forward to resolving this matter to your satisfaction.
  
  
  Best regards,
  
  Coltan Electronics
  
  ...

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While visiting ********* for a work conference, a charge was made at Coltan Electronics assumingly by the representative after being told that no transactions were to be made on my business cards by any of my employees. Upon leaving, one card had completely disappeared and has been used for two months in ********* and a charge of $433.55 was made with nothing to show for it. We arrived in ***** with a stolen identity and had JUST received replacement cards, and now we are several thousand dollars in debt due to charges that were not made by our company. If the products had been quality and representing what was being advertise, I would have agreed to the purchases of BOGO electronic suitcases and 4 free headphones- That in itself sounded like a scam- RED FLAGS. We are working with AMEX for fraud on the stolen card, but this specific charge was not authorized and I do not blame AMEX and expect Coltan Electronics to refund this unauthorized charge made by them in the amount of $433.55.

  Business Response

  Date: 05/23/2023

  Dear Customer,

  We sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. Our standard procedure mandates that all customers present their cards and IDs during the payment process.

  We emphasize this to ensure the security and legitimacy of our transactions. In the case you mentioned, our procedure was diligently followed, and we even have a signature on our system approving the transactions. It is important to note that we cannot proceed with a transaction without the customer's authorization.
  
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through *********************************** We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Thank you for your patience and understanding throughout this process. For your reference, we have attached a picture of the transaction with the customer's signature.
  
  Best regards,

  Coltan Electronics
  

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a carry on motorized luggage. While thinking about the luggage the sales person showed me Bluetooth headphones. They told me they would give me 5 for the price of 4. As we discussed the price for the headphones the sales person went ahead and ran my credit card for the headphones. Then the store manage told me that they would give me all five headphones for free if I purchased the demo motorized luggage. Which I agreed to, BUT the sales person DID NOT cancel the charge for the headphones, so I now have a $623.23 unauthorized charge. I have contacted the stores customer service 3/14), they promised they would respond within 24 hours which did not happens.

  Business Response

  Date: 03/20/2023

  Dear ****************,

  We apologize for the negative experience you had with your purchase at our store and appreciate your feedback. Your feedback is valuable to us and we take it seriously. We will use it to improve our service. Regarding the charge, please note that our sales representatives cannot process any credit card charge without the customer's authorization and a signature. We do not offer refunds, but we do allow exchanges within 14 days of purchase. We understand your concern and would like to assist you with this matter. Please contact our *************************** at ********************************** or call us at **************. We are committed to ensuring our customers are satisfied with their purchases and are happy to work with you to resolve this issue.

  Thank you,

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19624217
  
  I am rejecting this response because: As noted  the manager of the store told me that head phones would be free not $623.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/27/2023

  Dear ****************,

  Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience with your recent purchase at our store, and we appreciate your feedback. We take your concerns seriously, and we are committed to working with you to find a satisfactory resolution. Please, note that our sales representatives on-site cannot process any credit card charges without the customer's explicit authorization and signature. We would like to assure you that our *************************** has been in constant communication with you regarding this issue. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. As a reminder, we do not offer refunds, but we do allow exchanges within 14 days of purchase. If you would like to exchange the headphones or resolve this issue in any other way, please do not hesitate to contact us at ********************************** or call us at **************. Our team is committed to ensuring our customers are satisfied with their purchases, and we will do our best to work with you to resolve this matter.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19624217
  
  I am rejecting this response because: I was told by  the manager of the store that I would not be charged for headphones (my girlfriend also heard the offer). I assumed that the charge for the headphones would be canceled. The sales clerk did NOT give me receipt for the headphones, in fact she pretended the the receipt printer was not working. I did not find out until returning to Calif that the headphone charge ($623.23) was put through). Clear to me that the manager took advantaged of a out-of-****** to pull off a scam for $623.23. 
  
  I have repeatedly reached out to the business with no look resolving the issue. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/30/2023

   

  We appreciate you bringing this matter to our attention and would like to apologize for any negative experience you may have had with your recent purchase at our store. We value your feedback and take all concerns seriously, and we are committed to working with you to find a satisfactory resolution.
  
  Please note that our sales representatives on-site cannot process any credit card charges without the explicit authorization and signature of the customer. Rest assured, our *************************** has been in constant communication with you and is dedicated to facilitating an exchange of the product you have requested. Our team is committed to providing the highest level of customer service possible and ensuring that you are completely satisfied with your purchase.
  
  We appreciate your patience and understanding as we work towards resolving this matter to your satisfaction. As a reminder, we do not offer refunds, but we do allow exchanges within 14 days of purchase. Please do not hesitate to contact us at ********************************** or call us at ************** if you would like to explore exchange options or discuss any other potential solutions.
  
  Once again, we apologize for any inconvenience and remain committed to ensuring our customers are fully satisfied with their purchases.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Friday, January 20, 2023 2:04 PM Paid: $596.09 Ordered TWO ****** Bulldog speakers, to be shipped to my house. One black standing Frenchie and one brown w/black mask standing Frenchie (picture included). Only received ONE speaker (pictures included). Business is saying I can have a different product than I ordered shipped to me. Is refusing to cancel order for product that I didn't receive and refusing to refund me. Invoice #***** I want a refund back to my credit card or a check would be acceptable for half of what I paid or at least $298.05. I even said I would ship everything back for a full refund.

  Business Response

  Date: 02/21/2023

  Dear ******,
  
  We are sorry you feel this way and deeply apologize for your negative experience related to your purchase at our store. We take feedback very seriously, and we really appreciate the feedback you are providing to us, it is very valuable, and we will make sure we improve our service. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. We are more than happy to assist you to process an exchange of the items. Please feel free to reach out to our *************************** at **********************************************************.  Or call us at ****************. We are glad to work with our customers to make sure they are satisfied.

  Thank you,

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19399363
  
  I am rejecting this response because: I did not receive the product I ordered, products are NOT the same and poor quality. They are not offering any solution. I e-mailed them to cancel the 2nd speaker on 2/10/2023. I said I no longer wanted the 2nd product after not receiving it for over 3 weeks. On 2/14/2023 they said they were shipping the 2nd product. At that point they should have refunded half of my money.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/27/2023

  Dear ******,
  
  We apologize for any inconvenience caused by the issue you experienced with your recent purchase. We want you to know that we take your feedback seriously and are committed to finding the best possible solution. Our *************************** has been in communication with you, but unfortunately, we have not received a response to our last email. We encourage you to continue to reach out to us at ********************************** or call us at ****************. Our team is dedicated to working with you to find a solution that meets your needs and ensures your complete satisfaction.
  We appreciate your patience and understanding and hope to restore your confidence in our store.

  Sincerely,

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19399363
  
  I am rejecting this response because: they sent the exact same response as before which is to contact them which I already have. If they had attempted to resolved the issue in the first place, I wouldn't have had to file a complaint. They are not taking this seriously. Clearly they are not willing to do the right thing and have poor business ethic and horrible customer service. They will continue to scam people out of money. I don't know what else to do besides report the charge as fraudulent to my bank. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/30/2023

  
  Dear ******,
  
  We understand how frustrating it can be to experience an issue with a recent purchase and we want you to know that we are truly sorry for any inconvenience this may have caused you. We apologize for the delay in getting back to you, and we want you to know that we are committed to finding the best possible solution to your problem.
  
  Our team at the *************************** has been trying to reach out to you, but we have not received a response to our last email sent to you on 02/15/2023. We genuinely want to assist you and are eager to hear from you, so please don't hesitate to get in touch with us at ********************************** or call us at ***************.
  
  Your feedback is valuable to us, and we want you to know that we take it seriously. We appreciate your patience and understanding throughout this process, and we are dedicated to working with you to find a solution that meets your needs and ensures your complete satisfaction.
  
  Thank you for giving us the opportunity to address your concerns, and we hope to restore your confidence in our store. Please let us know how we can be of further assistance.

   

  Sincerely,

   

   

  
  

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a massage chair that was falsely advertised as 4D massage chair and I reached out to the manufacturer and verified that the particular merchant whom I bought the chair from is a distributor for the massage chair and that the massage chair is actually 2D and not 4D. I did ask Coltan electronics to pick up this chair and refund my money and they stated that I have to bear the cost and ship it back myself. It has been challenging with respect to getting consistent communication from them and I'm asking the involvement of the Better Bureau to ensure that I actually do get a refund . Due to the company being dishonest I don't trust or have confidence that I can rely on them to refund me my money . Also they took out a loan on my wife's name without her permission clearly and currently that is showing on my wife's credit and I want that to be removed and corrected on the credit report. I spoke to the owner of ******* **** who manufactures the massage chairs, he did confirm coltan Electronics is a distributor and did confirm that chair I purchased is 2D and not 4D. Under Nevada State Law, specifically NRS 207.171, it is a crime to for an individual or company to spread false or misleading advertising. The chair I purchase is model number FR-**** and on manual on pg 26 under technical data model number FR - **** comes from the forever rest 2022 full body massage chair which is listed as an SL track 3-D not 4D. But as you can see from the their emails , they insisted it was 4D. When I told Coltan electronics I spoke to the ******* **** and they don't customize the model I bought to become 4D they told me I was wrong and tried to imply it was some other company . On the BOL you clearly see that you're coming from ******* ****. The website should be changed to reflect honest information so other consumers are not misled such as I was. I only paid them $251.40 and I want to make sure that I get that money back .

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 16, 2022/07/26) */ We are sorry you feel this way and apologize for your negative experience related to your purchase at our store. We really appreciate the feedback you are providing to us; it is very valuable, and we will make sure we improve our service. We understand that you are not happy with your purchase, and we want to help you regarding this matter. Our customer service department has been in contact with you since the beginning of your purchase and it's currently helping you process the return of the massage chair. As our customer service explained before we will process a full refund to the original payment method once we receive the product. We are always willing to help you with all the questions and concerns you may have. Regarding your wife's loan our company is not able to process a loan for any of our customers. The loan requested was made through ****** and we are not authorized to request a loan on behalf a 3rd person. They request personal information that can only be provided by the customer requesting the loan. We are more than happy to help you, and we want to assist you the best way possible. Please, do not hesitate to contact our customer service team if you any further questions or concerns. Sincerely, Consumer Response /* (3000, 20, 2022/07/26) */ ***Document attached /copy of email*** *** B 2:36 PM (1 hour ago) to Coltan, me, *** Dear Coltan: I would like to respond to the below. Regarding your wife's loan our company is not able to process a loan for any of our customers. The loan requested was made through affirm and we are not authorized to request a loan on behalf a 3rd person. They request personal information that can only be provided by the customer requesting the loan. We are more than happy to help you, and we want to assist you the best way possible. Please, do not hesitate to contact our customer service team if you any further questions or concerns. First thank you for your response secondly, you will was see from the text messages that I'm sending you that your staff member Ryan went into Affirm and create an account for my wife without her direct permission The first image below is when Mr. Ryan was asking me to have a affirm create a account. The second image is Mr. Ryan asking me for my wife's information. The third image is the confirmation that Mr. Ryan sent me from his computer in Las Vegas . The fourth image is a zoomed image that shows that My Wife has been approved and received confirmation and if you look closely you'll also see the amount for $3000. In the 5th image , I'm asking him to switch payments to me because I'm making payments and he says he can't . My wife called affirm And they were able to confirm that someone took out a loan in her name without her permission and it occurred on the same date listed on the image of the text message which is July 7 and the location was Las Vegas Nevada. Please advise . Best Regards, R Business Response /* (4000, 31, 2022/07/28) */ ***See attached document for copy of this email: Coltan Electronics Attachments Wed, Jul 27, 5:08 PM to ***, Tina, Tina, me Dear Mr. *** & Mrs. Tina, This email is in response to the multiple emails we have received. To avoid future miscommunication we will rather keep the communication only in one email. As we mentioned before, none of our employees are authorized to open accounts for the customers, in this particular case the sales representative was assisting you as per your request. As you may see here to open an account you need personal information such as the 4 last digits of the social security number and date of birth which was never mentioned in any of the texts. For this reason, our employee could not have been able to open an account without your authorization and permission. Please see the picture below from Affirm : Affirm - Sign up.jpg Regarding the pickup, as we explained before we are not able to provide a shipping label, but we would like to assist you with this process; As you explained you have been experiencing issues with the carrier. For this reason, we would like to provide you with a list of different carriers that can help you with the shipment. R + L CARRIER https://www.rlcarriers.com/ YRC https://yrc.com/ T FORCE FREIGHT https://www.tforcefreight.com/ltl/apps/home/ We want to help you and make sure you receive your full refund as soon as possible, we are looking forward to finding a resolution to this matter. Sincerely, Customer Service Coltan Electronics On Tue, Jul 26, 2022 at 5:17 PM *** B <***************@gmail.com> wrote: Dear Coltan: I can't approve creating a account on my wife , that would have be verified by my wife directly. I can not apply for wife's account in her name. I requested assistance for creating a account for myself, in the txt msg I never mentioned my wife . In fact , Ryan never spoke to my wife and she's never spoken to him on the phone. Below you will see my responses . In fact , we spoke to Affirm and they verified that Tina did not create the account . Kind Regards, RB On Tue, Jul 26, 2022 at 7:41 PM Coltan Electronics <*****************@gmail.com> wrote: Dear *** Thank you for the information provided. After investigating your case and reviewing all the information provided and contacting the manager of the store we have found the following information: Regarding the creation of the account we found that you approved and requested assistance on creating the account on affirm. 1.jfif 2.jfif 3.jfif 2. As you may see in the attached picture in order to create an account you need an authorization code that goes directly to the person requesting the loan. This code was sent to Mrs. Tina ****** at the number provided. (I never told Ryan to create an account for my wife , Ryan mentioned that he needed a code sent to my wife's phone number and it was not clear that he was creating an account to file a loan application from the txt msg ) 6.jpg 3. As you may see below when you requested assistance in creating the account, your wife received the code on her cellphone and provided it to our sales representative ( but not creating account for my wife ) 4.jpg 4. As you can see below you were providing the information in order to assist you and your wife in the creation of the account (Ryan never mentioned that in the text message and I was not aware that that's what I was doing and my wife was present nor did she authorize Ryan and I am not able to authorize a creation of account ). 5.jfif 5. As you can see below and on the attachment above as well you were aware at all times about every step of this order (Incorrect assumption , thank you was based upon the understanding that the approval for me to make payment on monthly plan was done not that I was aware that Ryan was creating an account for My Wife) 6.jfif We want to help you in the best way possible once we received the chair as we explained before we will proceed with a full refund. This full refund includes the payment made with your credit card and informing affirm, to process the refund of your loan. Please, if you have any further questions, do not hesitate to contact us. Sincerely, Coltan Electronics Customer Service Consumer Response /* (4200, 34, 2022/07/28) */ *** B 11:54 AM (3 hours ago) to Better, Coltan, me, ***, Tina, Tina Dear Coltan and Penny , I want to say thank you for providing me the information Coltan. The first company you gave me ; once I told them I was not a corporation and did not have corporation account , the phone was disconnected. In terms of the second company that you, you will see below a quote at $3039.12 and keep in mind there is an additional money for shipper insurance. Since the cost to send the chair back would be $3039.12 which is more than the total cost of the 4D chair I was suppose to get and 2D chair I received , for this reason , I am requesting to keep the 2D chair and request a price adjustment as a resolution . Also , after speaking to manufacture , and Nevada Attorney General Ford's office , it is my understanding that false advertising should be avoided and investigated and also that price gouging is not to be encouraged and that a market price adjustment should be offered as resolution of Coltan Elections refuses to pay the cost to send the falsely advertised unit back . According to the United States public interest research group and the federal advocacy office in Washington DC,, "Businesses are allowed to increase prices for critical supplies, but they are NOT allowed to raise the price of products excessively to take advantage of the current pandemic, increases over 20% may be considered price gouging". I was originally offered a chair for $10,000 then $3500 ( due to memorial holiday special per Ryan ) and $3000 ( to honor veterans special per Ryan ) for a 4D chair that actually is a 2 D chair and is listed on the manufacturers website as $1729.95 . In the previous emails, video of Ryan mentions 4D and there are manuals where it mentions 4D along as an email where customer service is sending me emails confirming that it's 4D and that your manufacturer customizes the chair to be 4D. First I was told they sent the wrong manual then I was told they sent the right manual then I was told it's the right chair that's been customized to be 4D. The only thing consistent here is misinformation and failure from your company to acknowledge that I was in fact sold a chair that was claimed to be for D that in fact is not. At this point what I'm proposing is a resolution. After speaking with the owner of the manufacturing company from ForeverRest, he did correct me in clarifying that it is not 4D , he confirmed that the BOL that Ryan sent to me as confirmation that the chair had shipped came from his own warehouse in California , He also confirmed that that model is not customized into 4D that's not something they they do, And he also told me that it is 2D is false advertising to claim otherwise and that would be reaching out to his distributor Coltan Electronics so they could stop with stop advertising the massage chair as 4D. The two D chair is listed on your manufacturers website as $1729.95 https://foreverrest.com/product-category/massage-chairs/ 20% increase from that would be $2075.94. Even if you add on additional 20% it would be $2491.12. I was charged $3000 which is over 1.73 or 173% increase more than original price of the chair . Now the 3D chair is $2899.95 https://foreverrest.com/product-category/massage-chairs/ The 4D chair is $3999.99 https://foreverrest.com/product-category/massage-chairs/ In summary : given that it would cost $ 3039 which is more than the cost of the 2D chair and also given that you will not pay nor have offered and you have decline / refused to pay the cost to have this 2D chair picked up and taken back: I have decided to keep the chair and I'm now asking for a resolution that involves you giving me fair price market adjustment for the chair that is 2D and not 4D or 3D. Since the chair is not 4D or 3D, for this reason ; the market adjustment price necessarily must be less than a 4D $3999 chair , and necessarily less than a 3D $2899 chair and reflect the price of a actual 2D chair at $1729 without price gouging more than 20% increase . I have spoken to the Las Vegas Nevada regional consumer fairs who protect consumers from unfair and deceptive business practices and prevent consumers from becoming victims of fraud and they concluded information on companies website and businesses advertising products Lshould comply with what a consumer is paying for and that simply was not the case here with your company and myself . I was repeatedly told in a video , txt msg , and emails that I received a 4D $3K massage chair when in fact I actually received a 2D $1700 massage chair so I will wait to hear from you on what the fair market non price gouging adjustment price will be since you have chosen not to pay to pick up the chair . I also hope that you can equally help me by making sure that you follow through what you said you would do and making sure on your website accurate information is displayed . Kind Regards, RB Forwarded message From: <***************@tforcefreight.com> Date: Thu, Jul 28, 2022 at 11:11 AM Subject: TForce Freight Rate Quote To: <***************@gmail.com> Dear ******, Thank you for your rate quote request. Based on the information that you have provided, your rate quote information is as follows: Origin: XXXXX Destination: XXXXXApprox. Days in Transit: 4 Weight: 240 Class: 125 Pieces/Handling Units: 1 Dimensions: 45*48*31 inches Stackable? Non-Stackable Linear Footage: 4 Cube: 38.75 Estimated Rate*: $3039.12Quote Number: QT XXXXXXXXX Insurance not included. Please check https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/verification-of-insurance.page for insurance information. Feel free to respond to this email if you have any further questions. Thank you, ****** B Customer Care RepresentativeTForce FreightXXX-XXX-XXXXwww.tforcefreight.com You can also obtain rate quotes from our website: Rate EstimateFor customized rate quotes, sign up for MyLTLFreight *Rules Tariff Item 894-A: 1. When Carrier provides an estimate of published tariff charges, whether orally, through the Carrier's website, or in writing, such a quote will be based on a single freight transaction, the applicable pricing provisions in place for the customer and the applicable facts that are made known to Carrier at the time of the request. The customer must accurately provide the commodity description, class, weight, number and type of handling units, dimensional information as well as all additional services requested. At the time of the quotation, a QUOTE NUMBER will be assigned by Carrier. This quote number must be prominently/conspicuously shown on the Bill of Lading at the time of shipment. 2. Such estimates of freight charges are furnished as a convenience to the shipping public and represent nothing more than an approximation of the freight charges. The estimate is not binding on either Carrier, shipper or other third party. Regardless of the estimate quoted by the carrier, all transportation charges on a shipment will be assessed on the basis of the Carrier's published tariff provisions in effect at the time of the shipment for all transportation and related services actually performed in connection therewith. Business Response /* (4000, 38, 2022/08/03) */ Coltan Electronics Tue, Aug 2, 5:09 PM (14 hours ago) to ***, Tina, me, Tina Dear *** & Tina, On behalf of Coltan Electronics, we would like to inform you that after evaluating your case and as per your request, management has concluded that we will provide a partial refund for the amount of $1,000 dollars. The partial refund will be processed through affirm accordingly. This partial refund will be issued once you have agreed to the process. If you have any further questions, please let us know Sincerely, Customer Service Coltan Electronics Consumer Response /* (4200, 40, 2022/08/03) */ *** B 8:39 AM to ******, me, ***, Better, Coltan, Tina, Tina Dear Coltan, If by refund/price adjustment you are referring to a credit applied to the account whereby $3000 was initially owed and after paying $252 a grand total of $2748 is remaining and $ 1000 will be reduced from the $2748 for a remaining balance of $1748.00 for the 2D chair , then I would accept that offer to pay that balance immediately ! However , you would need to clarify what is the "process " that you outline on your previous email , what all does that entail ? I want to point out one piece of clarification ; you may recall I do not have a account with affirm . According to Affirm only you can change the account to my name whereby you would have to cancel then put my name . If that does not work you can send me the information and I can make the payment and cc me and my wife so that we can have confirmation the affirm loan is paid off appropriately. Further , after speaking to your manufacturer who did confirm that your company is a distributor for their 2D massage chairs, he did mention I'm entitled to the manufactures warranty policy; you may recall that I have a defective remote control , for that reason, I'm requesting for you to honor the warranty policy and arise at a resolution to repair or replace the defective remote controller unit . What , when , and how do you intend to fix and replace the defective controller that embodies the warranty policy? As mentioned previously; in addition to the warranty , I have a video and have text messages from the manager at Coltan electronics (Mr. Ryan) stating I have a warranty , please see below . ***Document attached /copy of email*** Finally Coltan , I look forward to your answering my questions so that we can proceed. Please respond by the end of the week if able . Best Regards, RB Business Response /* (4000, 42, 2022/08/04) */ Coltan Electronics Aug 3, 2022, 4:59 PM to ***, Tina, Tina, ******, me, Better Dear *** / Tina, We would like to explain further, how the refund process approved by the management will proceed. The offer is a refund of $1,000 dollars from the total price. the details are as follows: Invoice # XXXXX The total amount paid by the customer $3,251.40 ( Cost of the massage chair + taxes) $3000 (Affirm) + $251.40 ( taxes paid with Visa credit card) Amount to be discounted $1,000 dollars (from the total price) Final amount after discount $2,251.40 In this case, the new amount after the discount offer is $2,251.40 dollars. Regarding the procedure to refund the money through affirm, in this case, we will contact Affirm directly and process the refund to Mrs. Tina's ****** account. The process is made directly with affirm and we will send you a confirmation once this has been processed. Regarding the warranty, we will help you to repair or replace the remote control that is damaged, you do not have to worry about this. Sincerely, Customer Service Coltan Electronics Consumer Response /* (4200, 44, 2022/08/04) */ Wed, Aug 3, 5:31 PM to Coltan, Better, ******, me, Tina, Tina Dear Coltan , Since I've already paid $251.00 , and 3K-1K=2K, so my final amount is $2,000 correct ? If so, I'm happy to pay immediately. Further, please share how we are going to replace the controller so that the Better Business Bureau may be also be aware of the next steps as well . I am not worried , I want to be enlightened and informed clearly if the next steps of how and when this will be remediated . Thank you for your efforts . Further , given that Ryan gave me misinformation, I would rather not have him call me again and I would be happy to know that he is undergoing some remedial training for quality assurance. May you please make sure Ryan does not contact me or my wife ? Looking forward to hearing from you and getting it's all resolved . Kind Cheers. RB Business Response /* (4000, 49, 2022/08/09) */ Coltan Electronics 11:50 AM (11 minutes ago) to ***, Tina, Tina, Better, ******, me Dear *** / Tina, Regarding your questions about the refund process, we have been in communication with Affirm in regards to the refund procedure. For this reason, as soon as we get your confirmation we will proceed to request the refund of the $1,000 through Affirm. In regards to the $2,000 remaining balance on your account. In this case, you made the loan directly with Affirm and will have to get in touch with them in order to pay the remaining amount directly to them. In relation to the remote control, in order to get it replaced please find the information below: Please contact Miguel - Technical department at XXX-XXX-XXXX, he is already aware of your case and will be expecting your call. If you have any other questions, please let us know. Sincerely, Coltan Electronics Customer Service Consumer Response /* (4200, 52, 2022/08/09) */ *** B 12:52 PM (2 hours ago) to Coltan, Better, ******, me, Tina, Tina Dear Coltan and company : Regarding your questions about the refund process, we have been in communication with Affirm in regards to the refund procedure. For this reason, as soon as we get your confirmation we will proceed to request the refund of the $1,000 through Affirm. ( If you are referring to confirmation to call and process the proposed refund to affirm , you do hereby have my written confirmation and I request for you to please acknowledge receipt of my consent and please commence with the processing of the refund. Further , please CC Tina and myself upon receipt of payment being processed. Further , I did call the number for Mr. Miguel and no on answered . May you please advise ? Best Regards, RB Business Response /* (4000, 54, 2022/08/10) */ Coltan Electronics Tue, Aug 9, 3:53 PM (16 hours ago) to ***, Better, ******, me, Tina, Tina Dear ***, Thank you for the written authorization, we will proceed to make the refund, and soon as we have completed the process, we will send you and Mrs. Tina the confirmation. Regarding the technical department, they are in the Pacific Daylight Time Zone. We will get in touch with them to let them know you try to contact them but were not able to communicate with Mr. Miguel. Sincerely, Coltan Electronics Customer Service Consumer Response /* (4200, 56, 2022/08/10) */ ***Document attached /copy of this email*** On Tue, Aug 9, 2022 at 7:02 PM *** B <***************@gmail.com> wrote: Dear Coltan: Thank you very much. I just want to provide some further formation for you, I did make contact with Mr. Miguel and unfortunately he was able to confirm with me that the massage chair does not include glow LED lights as was mentioned to me by Ryan and as it is listed in the manual . As you may recall an earlier correspondence I mentioned that it was not working and it was today that I learned it is not working because that is not a feature the chair . He suggested I ask for a refund/ reduction in price given that was something I was advertised and not given separate from the chair being advertised as 4D while it is actually 2D. For that reason I'm asking if you can ask management if they can make a further addition to the refund. He is working to help me get the controller replaced. Thank you again. Best regards, RB I understand that you will be processing the refund with respect. Business Response /* (4000, 60, 2022/08/12) */ Coltan Electronics Thu, Aug 11, 4:05 PM to ***, Tina, Better, ******, me, Tina Dear *** / Tina : We appreciate your patience. After reviewing your request to reduce the price, we would like to inform you that unfortunately, we are not able to offer any further discounts, the price we have given you is the lowest we can offer. As we mentioned before, we want to help you in the best way we can. To do so we offered you 2 options: We can make a partial refund for the amount of $1,000 ( Keeping the products) You can return the chair back to us and will issue a full refund once we received the product. On 08/09/2022 we received your consent to proceed with the $1,000 refund. In case you decide to go with the second option, we will have to wait until the massage chair arrives back at our warehouse, as soon as we received the product back, we will immediately refund the remaining balance. Please, let us know how would you like to proceed. Sincerely, Coltan Electronics Customer Service Consumer Response /* (4200, 62, 2022/08/12) */ *** B Thu, Aug 11, 4:11 PM to Coltan, ***, Better, ******, me, Tina, Tina Dear Coltan , Thank you , I will let the manufacturer know it is you position that you have already given the lowest price you can offer and for that reason ( regardless of additional new revelations regarding the chair ) you are unable to offer any further discounts. Please proceed with option 1 and cc myself and BBB with receipt of confirmation of payment . Do you know know when partial refund will be issued? What date is it anticipated to be initiated? Best Regards, ***/Tina Business Response /* (4000, 65, 2022/08/12) */ ***Document attached - Partial Refund Invoice*** Coltan Electronics Attachments 12:27 PM to ***, Tina, Tina, Better, ******, me Dear *** and Tina, We would like to kindly inform you that your refund was processed through Affirm for the amount of $1,000. You may find attached the details of the transaction. We appreciate your patience, if there is anything else we can help you with do not hesitate to contact us. Sincerely, Customer Service Coltan Electronics Consumer Response /* (4200, 74, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide update for website request for modification so other veterans and federal employees are not mislead. Business Response /* (4000, 79, 2022/09/06) */ Coltan Electronics Thu, Sep 1, 5:02 PM to ***, Better, ******, me, Tina, Tina Dear ***, Thank you for contacting us. We would like to kindly let you know that we have already processed your request. Sincerely, Customer Service Coltan Electronics