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Business Profile

Financial Services

CashUSA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for CashUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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CashUSA has 2 locations, listed below.

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    • CashUSA

      3315 E Russell Rd STE A4-105 Las Vegas, NV 89120-3440

    • CashUSA

      848 N Rainbow Blvd # 4422 Las Vegas, NV 89107-1103

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt pay any money. But I am TIRED of the phone calls from CashUsa or their partners trying to scam me out of my money. And I provided my bank account information. PLEASE remove all information pertaining to my account. This should have never happened.

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt ***************** called me today stating that I had defaulted on a loan with A company called personal cash u s a corporation. They're saying that I took out a payday loan for over five hundred dollars and at a default it 1/25/2016. They also stated that they've sent me numerous letters. However, I have not received a single letter from them. The collection agency that called in their behalf cannot provide me a date when the loan was taken out. Only don't need a default date. They're making threats that if I don't pay , I hope my wages will be gornished and it will be over two thousand dollars in court Cost. I It ought that i've never received any kind of documentation from them no nothing. I believe that there is fraudulent loan company. I really think something should be done about the way they harass people. And if I do have a loan with them. Why can't they provide me with more information? As to when I took this loan out. I don't I do know for a fact that I do not do payday loans. This so-called collection company that they're using is trying to get me to pay almost $900 to Settle the bill.That I didn't even know that I owed which I do not owe.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting threatening phone call from ***, saying I defaulted on a payday loan from "CASH WEB ***". I have never taken any kind of "payday" loan or personal loan in my life. I have not been gainfully employed in over ****************************************************************** with "legal action".

      Customer Answer

      Date: 02/23/2024

      From: **********;
      Date: Thu, Feb 22, 2024 at 1:25?PM
      Subject: Your complaint was assigned ID ********.
      To: ***********************************

      Good Afternoon,

      I JUST heard again from ************. Insisting I took out a payday loan in 2018, under my previous name ***************************, (I remarried in May of 2014 they don't seem to have this information although they DO have the last 4 of my SS#). Again although I have not held a job since 2005. Today I was first told that it was impossible to give me documentation.  Then he said it would 5-21 business days with late fees accruing. I told him they can add anything they want as I HAVE NEVER taken out a payday loan from CASH *** or any type of other personal loan.

      Phone number today ; ************ listed to Block Island.

      Thank you!!!

      ***********************************

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family started receiving threatening phone calls from a private carrier to serve me with legal papers for CASHUSA. Then we all started receiving phone calls from a company named United Firm. I was told I had received a loan with the intent to not pay it back. The company thats listed as a workplace, was incorrect and the address I hadnt lived at in 2 years. I had already moved to another state. I am still receiving calls saying they are coming to serve me at my place of employment and my home because I am trying to avoid them. I HAVE NO CLUE WHO THEY ARE. They wont give out names, and the private carrier phone ************ is through a phone company bandwidth.com. The number that is calling ************. this is ********* dont know how to stop it.

      Business Response

      Date: 12/28/2023

      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. CashUSA is
      advertising network, so we simply operate as an advertiser in the consumer finance space. CashUSA is not a lender or a loan broker so we do not extend credit, and we
      certainly do contact customers to  collect on outstanding debts. 

      Unfortunately, this appears to be just another example of one of the many loan collection scams that we see in
      the online consumer finance space. These scammers will often use the name of a reputable brand to scam
      innocent consumers out of their hard-earned money.

      As a precaution, we have removed all of your information from our system, and we flagged your user info with a fraud flag to ensure that your information will not be processed in the future by other networks or buyers. The following link provides more information regarding loan scams that are frequently used: *************************************
      If you have any further questions or concerns, please do not hesitate to contact us at **********************************
      / ************

      Customer Answer

      Date: 01/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a message stating that I will receive legal papers from an independent courier on today, Oct.30, 2023 from a filing company, which turned out to be Cash USA . I have never received a loan from them and I did NOT have an account with the banks that they stated. The reference number was D55386B or something of that nature and they had a loan amount in the $800s from 2010, 2015 and 2017. I need my information removed from their records and this fake debt! I know nothing about this and have never applied for anything from Cash USA nor do I know of the bank they speak of! Thank You

      Business Response

      Date: 11/01/2023

      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. To start with,
      we'd like to make it clear that CashUSA is not a lender or a loan broker. We do not extend credit, and we
      certainly do not collect outstanding debts on behalf of any of the lenders in our network. CashUSA is an
      advertising network, so we simply operate as an advertiser in the consumer finance space.

      Unfortunately, this appears to be just another example of one of the many loan collection scams that we see in
      the online consumer finance space. These scammers will often use the name of a reputable brand to scam
      innocent consumers out of their hard-earned money.

      We conducted a detailed search of all our systems and we could not find any record associated with your info. 
      As a precaution, we tagged your name & email with a fraud flag to ensure that your information will not be processed in the future by other networks or buyers. Please disregard any phone calls or emails from anyone attempting to collect on outstanding debts on behalf of CASH USA.

      The following link provides additional information associated with for the most common loan scams that fraudsters use to take advantage of consumers: *************************************

      If you have any further questions or concerns, please do not hesitate to contact us at **********************************
      / ************

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish to remove all of my information. I am getting calls about a loan that I never took out or received.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a call from a ***** number stating that I owed cashusa money for a loan I got from them I try to tell the lady that I never got a loan from cashusa but she kept over talking me when I called the ***** number back the phone number do not work. I am not sure of what is going on.

    • Initial Complaint

      Date:09/29/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled out all of the options for this website, including personal SSN, ID number and routing/bank info. I finished all of this and got brought to random websites after the completion. I am requesting any information, or account setup to be removed and all information removed from any affiliates or marketing. This is misleading and there is no actual offer done via the website nor any lenders proposed at the end of the process. The sites in question are:topfiveoffers.com and www.my411.com This site appears to be a data collection scam which consumes for the sole purpose of affiliates receiving the information as many have shared online previously.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website was very misleading and did not fully disclose all information until after it already received my personal information. I want all of my personal information removed completely and my application to be reversed and canceled immediately. This website did not provide the assistance it claimed to as it did not even use my personal information to give me any direct references to what I was seeking. Please respond asap with confirmation that you have completely removed my information.***********************************

      Business Response

      Date: 10/14/2023

      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. We appreciate ******************** concerns associated with data security and transparency, but fortunately his concerns are misplaced. For nearly 10 years, CashUSA.com has been operating as a reputable network in the consumer finance space, and we have taken extraordinary steps to ensure that we are transparent about the service that we provide.

      As a precaution, the following steps were done to ensure all interested parties satisfaction: We have unsubscribed **************** from all lists, and we have deleted all the associated user information from our database.

      Please don't hesitate to contact us as at ********************************** if you need any further assistance. 

    • Initial Complaint

      Date:08/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOMEONE FROM CASH WEB *** CALLED ME STATING I OWE MONEY FROM A PAYDAY LOAN IN THE AMOUNT OF $1700.00 ????? I COULD NOT GET A WORD IN ************ KEPT TALKING OVER ME . I WAS TRYING TO LET THEM KNOW THAT I NEVER TOOK OUT A PAYDAY LOAN WITH THEM EVER. SO NOT SURE WHERE THIS IS COMING FROM I TRIED TO CALL BACK TELEPHONE NUMBER ON MY CALLED ID WAS NOT WORKING ************** ****** ***********,** I DO NOT WANT THESE CALLS EVER AGAIN.

      Business Response

      Date: 09/06/2023


      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. To start with, we'd like to make it clear that CashUSA is not a lender or a loan broker. We do not extend credit, and we certainly do not collect outstanding debts on behalf of any of the lenders in our network. CashUSA is an advertising network, so we simply operate as an advertiser in the consumer finance space. 

      Unfortunately, this appears to be just another example of one of the many loan collection scams that we see in the online consumer finance space. These scammers will often use the name of a reputable brand to scam innocent consumers out of their hard-earned money.
      As a precaution, we have removed all of your information and flagged it with a fraud flag to ensure that your information will not be processed in the future by other networks or buyers. The following link provides more information regarding loan scams that are frequently used: *************************************

      If you have any further questions or concerns, please do not hesitate to contact us at ********************************** / ************ 

    CashUSA is NOT a BBB Accredited Business.

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