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Business Profile

Financial Services

CashUSA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for CashUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CashUSA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CashUSA

      3315 E Russell Rd STE A4-105 Las Vegas, NV 89120-3440

    • CashUSA

      848 N Rainbow Blvd # 4422 Las Vegas, NV 89107-1103

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting calls from this place I had my father who is a hacker run the ** address an found an address of **************************************************************************************. If they don't offer loans then why are they taking peoples information, to sell it. smh... I have not applied for any loans an have a bankruptcy on my credit so no one should be reaching out to me by any means. they call an wont tell me any information as to if I owe money and that's why. however soon as I ask for they information they *** can you please remove whatever information of mine you have if its not a bill, if its a bill then say it send it something. all my bills have been notified, so contacting me after the filing of a bankruptcy is a $1000.00 fine each time so far there has been 3 contacts via phone an today a letter is coming in the mail. makes 4 contacts after being provided the bankruptcy information.

      Business Response

      Date: 09/06/2023


      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. To start with, we'd like to make it clear that CashUSA is not a lender or a loan broker. We do not extend credit, and we certainly do not collect outstanding debts on behalf of any of the lenders in our network. CashUSA is an advertising network, so we simply operate as an advertiser in the consumer finance space. 


      Unfortunately, this appears to be just another example of one of the many loan collection scams that we see in the online consumer finance space. These scammers will often use the name of a reputable brand to scam innocent consumers out of their hard-earned money.
      As a precaution, we have removed all of your information and flagged it with a fraud flag to ensure that your information will not be processed in the future by other networks or buyers. The following link provides more information regarding loan scams that are frequently used: *************************************

      If you have any further questions or concerns, please do not hesitate to contact us at ********************************** / ************ 

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a voicemail from an unknown caller instructing me to call ************** and give a reference number. They refused to give me the address of their business when I asked but they called themselves ******************. They stated that they have a pending action against me on the behalf of CashUSA. I have never had a loan with CashUSA and I did not have a bank account with **** of America in the time frame they stated the funds were deposited. They didn't give me any other information and I disputed the debt because it is not mine.

      Business Response

      Date: 08/03/2023

      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. To start with, we'd like to make it clear that CashUSA is not a lender or a loan broker. We do not extend credit, and we certainly do not collect outstanding debts on behalf of any of the lenders in our network. CashUSA is an advertising network, so we simply operate as an advertiser in the consumer finance space. 

      Unfortunately, this seems to be just another example of 'the loan collection scams' that we see in the online consumer finance space. These scammers will often use the name of a reputable brand to scam innocent consumers out of their hard-earned money.

      As a precaution, we flagged the email address and any information associated with it with a fraud alert, and we shared the details with the Online Lenders Alliance (**************************************************************************).

      The following link provides more information regarding loan scams that are frequently used: *************************************
      Please do not hesitate to contact us if you have any further questions or concerns associated with this matter at cashusa.com/contact-us/

      Customer Answer

      Date: 08/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not offer loans. They are a loan network. This information is not made abundantly clear until after personal information is submitted. I would like any and all of my personal information removed from this company's records and the record of their affiliates. I would like the spam email from all partners to stop.

      Business Response

      Date: 07/25/2023

      Confirmed, we have removed your information from our system, and we will make no attempt to contact you in the future. 

      Please don't hesitate to contact us at ********************************** if there is anything else we can assist with.

      CM

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I received the following email (with social security number displayed) . I registered a complaint with Identity Theft.gov. I do not have any loan with Cash US. Please advise:From: CASH USA <**********************************************> Sent: Wednesday, October 19, 2022 2:28 PM To: ************************ Subject: LEGAL CASE We are from CASH USA. The reason for this email is that we have registered a case against you.Following is your information. Name: *************************** Social Security Number:Outstanding Debt: $950.00 (including late payment charges) Penalty in the court: $4500+ Attorney and court fees: $1500+

      Business Response

      Date: 12/17/2022

      Thank you for giving us the opportunity to clear up any confusion associated with CashUSA.com. To start with, we'd like to make it clear that CashUSA is not a lender or a loan broker. We do not extend credit, and we certainly do not collect on outstanding debts on behalf of any of the lenders in our network. We simply attempt to connect consumers with a lending partner in our network. 

      Unfortunately, this seems to be just another example of 'the loan collection scams' that we see in the online consumer finance space. These scammers will often use the name of a reputable company and extremely aggressive collection tactics to steal from innocent customers. We flagged the email address and and any information associated with it with a fraud alert, and we shared the details with the Online Lenders Alliance (https://onlinelendersalliance.org/consumer-resources/ola-consumer-hotline/ ).

      The following link provides more information regarding loan scams that are frequently used: https://personalloans.com/scam-alerts Feel free to contact us if you have any further questions.

      Customer Answer

      Date: 12/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    CashUSA is NOT a BBB Accredited Business.

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