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Business Profile

Flower Broker

Terry's Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flower Broker.

Complaints

This profile includes complaints for Terry's Florist's headquarters and its corporate-owned locations. To view all corporate locations, see

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Terry's Florist has 2 locations, listed below.

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    Customer Complaints Summary

    • 226 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my mother on her birthday. The flowers delivered looked nothing like the picture , not even the same size arrangement . I contacted customer service and sent pictures of the difference. She responded with under investigation it falls under our contract of substituting colors and different flowers to what the shop has of similar value . I responded with a photo of their website that states they want 100% satisfaction and will refund , partial refund , or replace flowers if you fill you feel the quality. I ordered a large beautiful all purple bouquet and received a small burgundy bouquet with cracked pedals . After sending this response they have chosen to ignore me .

      Business Response

      Date: 10/12/2022

      A manager has reached out to this customer via email stating the following:

       

      Good morning *******, 

      I am the manager here at the florist. I am reaching out regarding your complaint with the **************************** I would like to speak more on this matter so that I am able to come to a solution that works for both parties. I also want to apologize for any inconvenience this may have caused. Please reach out with your order number so that I can help with a refund.

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18145162

      I am rejecting this response because:  I am not complaining about ******* - Patricias Petals is doing business under our name.

      I have attached the information I sent.  Thanks! *****

      Patricias Petals- Address Unknown...Patricias Petals is doing business under Country Elegance phone #, address, website and good name. We have gotten many customer's calling, alerting us to this problem. We have also called Patricias Petals and confirmed them using our information over the phone.See below for ******** Petals web address with our information!https://patriciaspetals.com/florist/local/?utm_source=gads&kw=country%20elegance%20florist%20grand%20junction%20co&locid=&msclkid=6264194cf39e11f7edab7a7830842030&utm_source=bing&utm_medium=cpc&utm_campaign=mountain-CO&utm_term=country%20elegance%20florist%20grand%20junction%20co&utm_content=CO-Local
      Desired Outcome/Settlement
      Desired Settlement: Other (requires explanation)
      Please put a stop to this business using our name!


      Sincerely,

      ***************************

      Business Response

      Date: 10/12/2022

      Hello, I would like to inform you that we are not using any other business name other than our own. To speak about this further please email us at **********************************. 

      Business Response

      Date: 10/25/2022

      Thank you for providing us with the insight, we have since had ************* investigate. It appears the search query was coming up dynamically off of key word insertion. We have since removed the key word and the landing page is no longer existing. If you have any further questions please feel free to reach out to us at ***********************************

    • Initial Complaint

      Date:09/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for a funeral for next day delivery on 9/13/22. I was called on 9/14 saying they had "supplier issues" which meant could not be delivered on time or the exact flowers. Made it ABUNDANTLY clear when then needed to be delivered the next day for funeral. I was told they were working with funeral home, which is a complete lie. In the end, the flowers were delivered AFTER the funeral. Kind of defeats the purpose. Got the run around by this company the day after the funeral and a whole $10 refund. I would like a full refund for failure to actually deliver the product on time for a FUNERAL. Wish i had vetted this company as this appears to be their MO. ORDER CONFIRMATION Order No: 8554-888589-8230 Order Date: 09-13-2022 ***** ORDER DETAILS: ****** Item: Blooming Meadow Bouquet (Deluxe (As Shown))* Price: $54.99 * 10% discount applied #HOWDY10 ($49.49)* Service Fee: $15.99 * Delivery Fee: $0 * Tax Total: $3.85 * Order Total: $69.33

      Business Response

      Date: 09/29/2022

      A manager spoke to this customer informing them that we would be refunding their order in hopes to resolve this matter. This order was refunded in full on September 20th 2022. 

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date 9/10/22 for delivery on 9/12/22 for my mother's birthday. Amount paid was $59.32 for #Order No: P-****-******-****. I googled flower shops in **********, ** as I live in Alabama and Patricia's Petals came up as a "local business serving our community for over 40 years". I ordered a Birthday arrangement to be delivered to my mother on her birthday 9/12/22. At 5:20pm Central time I received a phone call from a representative telling me that due to supply chain issues they could not fulfill my order. I asked them how a flower shop could be out of flowers and notify so late in the day that it was impossible for me to order from another shop. They said "sorry for the inconvenience we will be issuing a refund in 3-5 days". I said that was unacceptable and was told that there was nothing they could do due to "supply chain issues". They would not get "supplies" until the following day. I told him "ok so when will they be delivered"? He told me there was nothing he could do and a refund would be issued. I told him I wanted them to be delivered not a refund. He hung up on me. I called back and spoke to another representative and asked for their physical address which after a couple of times asking he relunctantly gave me. Not recognizing this address as a ********** address I asked for a manager. He transferred me to a lady and I asked her where in ********** they were located. After about 5 seconds of silence she said "we're not in ********** we're in *******". I told her when I Googled "local flower shops in **********, **" their website came up. I feel like this is a very deceptive business practice to claim to be "local" and serve that community for over 40 years. She was silent. I asked for my order to be delivered and she said a refund would be issued. I told her that didn't do me any good I still wanted the flowers delivered at some point. She hung up on me. This company is misrepresenting themselves as a "local" flower shop. It is wrong!!!

      Business Response

      Date: 09/29/2022

      We spoke with this customer explaining that we could not deliver their order due to supply chain issues. That being said we immediately voided this customers payment on September 13th 2022 meaning that they were never charged by us.  

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a floral delivery to my daughter for her birthday. When I had not heard from my daughter I called and she indicated that no order was received. I tried several times to contact the business number listed on the website, no answer or the ability to leave a message. I sent three follow up emails No reply. Order placed 09/13/202, at **** pm, order #****-822554-5823 Contact #************ ********************* thank you for your support

      Business Response

      Date: 10/03/2022

      We apologize for any inconvenience this may have caused, however this order was voided on September 15th 2022. Therefore this customer was never charged by us.

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have not received the full refund amount they indicated they would refund.

      Business Response

      Date: 09/14/2022

      A manager reached out to this customer on September ******** explaining that we would be issuing a full refund in hopes to resolve this matter.

      Business Response

      Date: 10/03/2022

      This customer was refunded in full on August *********.

    Terry's Florist is NOT a BBB Accredited Business.

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