Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Valyou Feathers sectional on July 12, 2022 for $2112.40. They said it was a preorder and the estimated delivery date would be August 10. As of now, they are telling me the delivery date is delayed to late October. I called them to cancel the order but they refused to refund the money to my card but instead offered me some "store credits". This is not acceptable since it's their problem that the order keeps getting delayed. I want my money back!

  Business Response

  Date: 09/21/2022

  Thank you for reaching out.
  
  We hate that you had to cancel your order, ***** but we are confident that it would have been worth the wait. Based on our records, the order was canceled and the refund was processed. Please note that the posting of refunds will still depend on your bank.
  
  Let us know if there's anything else we can help with.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the The Charm 2.0 Bed - Cal King / Dark Wood / Grey x 1 on September 6th. The website said this was in stock and ready for shipment. When I placed the order, I received a notification that this bed was not available until December 2022. I then called and changed to the: Charm 2.0 Bed - Cal King / Light Wood / Grey × 1 as I was told over the phone (and on the website) that this was available for shipment now. After emailing and calling multiple times to find out the new delivery date, I received an email that stated "your order is still on a pre order status. We are waiting for the incoming stocks on the 13th of December before we can fulfill your order." This email was sent on 9/14/2022, after calling, texting, and emailing for the status of my updated order. Now, I've been calling, texting, and emailing on how to cancel this order, as the information I've been provided has been unclear and inaccurate. When I speak with a representative, they just tell me they are trying to contact the warehouse and will get back to me. I've asked to cancel, as the policy listed on the web clearly states "You may cancel your order anytime before the items are shipped." Since my order won't be shipped until December, I should be able to cancel this order. But, I'm now being told that I'm past the cancellation date (I was on hold/on the phone for a 1/2 hour today with someone that was trying to help, but even she couldn't get informaton from the warehouse). I've attached a screenshot of the cancellation policy. It's a shame because the bed does look nice. But I'm concerned about the lack of clear information about my order, and that I'm not able to easily cancel at this point (3 months before the anticipated ship date). This all feels a bit fraudulent to me (taking orders where there is no available stock, and not letting people cancel).

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Thank you for reaching out.
  
  We hate to keep you waiting, ***. We fulfill deliveries based on the ETA provided online however, delays from the manufacturer or courier could affect our delivery timelines as well. Upon checking, one of our managers reached out to provide alternatives and further assist.
  
  Let us know if there's anything else we can do to make your experience better.
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/22 I placed an order (order #VF2743) for a bedframe and 2 nightstands from Valyou for $1097.03, charged to my Chase card. In the confirmation email I received Valyou estimated the delivery date for each item: 8/10/22 for the nightstands and 8/16/22 for the bedframe. When I did not receive a package on 8/10/22, I checked the page for my order to see that the estimated delivery date had been changed to 8/23/22 for the nightstands and 9/14/22 for the bedframe. When I didn't receive a package on 8/23/22 I once again checked the shipping page for the estimated delivery date and saw that the estimated delivery for the nightstands was now ~9/20/22 and the bedframe was 12/20/22. When I initially placed the order I was hesitant to wait over a month for my bedframe to arrive, so after seeing that it wouldn't arrive for another 4 months I emailed Valyou on 8/24/22 and asked to cancel my order and receive a refund to my credit card, given that nothing had shipped. They responded and asked if I would be interested in an exchange for any of their in-stock items, to which I replied no I just want the refund. They responded saying they had refunded me with store credit. I was travelling for several weeks so didn't have time to respond until 9/14/22 when I asked them again for a credit refund to my card. I have also submitted a dispute over the charge to my credit card on 9/15/22.

  Business Response

  Date: 09/19/2022

  Thank you for reaching out.
  
  We hate that you had to cancel your order, ****. We do our best to fulfill orders within the timeframe provided but our hands are tied when it comes to delays from the manufacturer or courier. Upon checking, we received the chargeback claim filed for the order and we have responded to it, accepting the dispute. Your bank/financial institution should be able to proceed with a refund through their dispute process.
  
  Let us know if there's anything else we can help you with.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have asked repeatedly for updates on the shipment and arrival date of our furniture, to only be led on and lied to over and over again. The original date of arrival when purchasing on May 30th was for June 29th. We asked for an update on our order on July 7th and were told the new delivery date was mid to end of July. So we decided to wait another month, and again no response or delivery... so, we texted on July 27th asking for an update again, and were offered to switch our order to another sectional, and gladly declined because we do not like any of the others. We noticed at this time on the website that if you were to order the same sectional we bought again, it stated a delivery date of August 10th... so we gave it another chance and surely thought we couldn't be led on a third time, and decided to wait until after August 10th. Again nothing... So we text back on August 16th to request another order update, again to be told "we can get this delivered within this week to the 4th week of August"... so we wait and again nothing. We emailed on September 2nd to follow up again, and this time guess what... were told it would be delivered by "3rd week of September" and at this time we gave up and realized purchasing from this company is a scam and completely dishonest. Valyou offered $200 store credit as a courtesy for waiting, but we will never use this as their store credit is essentially worth $0. Complete waste of time and by far the worst furniture shopping experience we have ever had. They falsely update the estimated delivery date each month to continue to generate orders and sales, stealing peoples money for items they can't honestly deliver even close to on time.. within months!! Then when they don't fulfil their obligations, they only offer back "store credit". So unfair and misleading. Realizing now the company has very similar reviews and other with similar experiences. They need to stop falsely estimating deliver dates otherwise refund peoples money.

  Business Response

  Date: 09/14/2022

  Thank you for reaching out.
  
  We know how excited you are to receive this furniture and we are too! We're sorry that this item did not arrive within the expected timeframe and ended up in cancellation. We understand that a chargeback claim will be filed with your bank and you requested to cease communication. We will respond to the claim filed as soon as we receive it.
  
  Please know that this is not the experience we want you to have and will continuously work on improving our process to provide a better customer experience. Let us know if there's anything else we can help you with.

  Customer Answer

  Date: 09/14/2022

  ***Document Attached***
  Customer Reviews
  See Attachment/File: Review 1

  Customer Answer

  Date: 09/16/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We want our money refunded so we can purchase a sectional elsewhere. It is not a custom order and you never even received our order to your warehouse, let alone gave us any sort of real delivery date. We also hope this doesn't continue to happen to others. Once we receive a refund than we can cancel any pending claims and **** them as resolved.

  Business Response

  Date: 09/19/2022

  As much as we want to, we are unable to process a refund if there's a chargeback claim filed as the funds are deducted from our end since the transaction is reversed whenever a dispute is submitted to the bank. We can request for a check to be issued within 30 days but we won't be able to release it if the claim is still active.
  
  As discussed, we will respond to the claim once we receive it and accept the dispute so your bank can proceed with the refund.

  Customer Answer

  Date: 09/21/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Understood. We would accept a check, but have no way of guaranteeing it will arrive if canceling the claim prior. The bank is in process of researching the claim, and for now the charge still shows on our card and the money gone, so once the claim is accepted and the money is returned then we will remove any negative reviews and accept the resolution with the BBB. Also, with an average delivery date of 5+ months on the Feathers sectional, according to multiple reviews, I would suggest updating that on your website and giving customers a more realistic expectation, so they do not continue to have the same exhausting experience. Your customer service is fine, it's just the unrealistic expectation that is highly frustrating, specially with furniture that affects people's way of living. If the short (1 month) estimated delivery date is just to produce sales then that is very unethical and karma will prevail...

  Business Response

  Date: 09/23/2022

  The turnaround time for check refund is ***** days and we have placed this order in queue. If we receive the dispute before the check is mailed, we will cancel the check and respond to the dispute instead. We provide estimated fulfillment dates online based on the arrival date provided by the manufacturer. If in any case that the shipment was delayed, our delivery timeline will also be affected. 

  We appreciate your feedback and will definitely use this to improve our current process and provide a better customer experience. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the company July 15. Today is now September 9 and they have not fulfilled my order nor issued a refund. So there has been no resolution to this issue despite my numerous attempts to contact the supervisor. The customer service agents said someone would reach out to me but each time no one has even attempted to contact me.

  Business Response

  Date: 09/13/2022

  Thank you for reaching out.
  
  We regret that you had to cancel your order and wait for a refund. Our records show that a chargeback has been filed and we have accepted the dispute. One of our managers reached out to further assist you with any questions you may have about the dispute process. Let us know if there's anything else we can do to help.

  Customer Answer

  Date: 09/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have recently contacted my bank and they said they still have not received any acceptance from their bank. And I have asked for proof of the acceptance that they claimed they have submitted and I have yet to receive any confirmation.

  Business Response

  Date: 09/19/2022

  The document showing that the chargeback was accepted was sent to your email last Sept 14th. We followed up the next day, Sept 15th to check if funds were received but did not receive a response. Please advise if there's anything else we can help you with.

  Business Response

  Date: 09/19/2022

  ***Document Attached***
  
  See Attachment/File: VF3606.pdf

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the feathers sectional on August 12th, 2022, and at that time I was assured that supply chain delays had resolved, the item was about to be back in stock and that I should have my item during the estimated delivery window (8/26/22-9/3/22). As it came closer to those dates and I had not heard anything I called the company asking for an update. I was assured that the stock was on its way from the manufacturer, and that the stock was still due to arrive at Valyou's warehouse by 9/3/22 at the latest. Today, I called again since I still had not received shipping confirmation. Over text message and over the phone, I spoke with two separate representatives who both told me that the stock has not yet shipped from the manufacturer (which contradicts what I was told the first time I called) and that the new estimated date is late November 2022. I called them out for the misinformation, and requested a full refund back to my initial payment method. I was told the best they could do was store credit and an extra $50-$100 for the inconvenience. The company is very clearly being misleading (Another data point being that the website currently says pre order estimated Sept. 15th despite them knowing that the stock is delayed until at least November???) It is just plain and simple consumer manipulation, and the fact that I have had to reach out each time for any information is horrible customer service. At this point, if this is not resolved I will be filing a claim with my bank.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/12) */
  Thank you for reaching out.
  
  We fulfill orders based on the estimated delivery date posted online, however since this item is preordered, any delays from the manufacturer will affect our delivery timelines as well. Upon checking, one of our managers reached out and provided you with options on how to proceed with this order.
  
  Let us know if there's anything else we can help with.
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Refund recieved

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 nightstands + a bed frame on April 7 2022, total was $1295. Bedframe was received, but the 2 nightstands ( $300 + tax and shipping so $340-350) . Website said expected delivery of the nighstands was June which I was ok with. On June 18th I inquired about ship date and they said they hadn't arrived and the new date was the August 10th. On August 6 I inquired about the august 10 ship date and was told they "didn't pass quality inspection" and was offered a different product (something was fishy at this point as they didn't initially give me a new ship date on my original products). I turned down the offer of being sent a different product (because the nightstands matched my bed frame which is why I bought them) and asked when they expected them to be delivered. A person by the name of Jobes said there was no new date and then a person named Michael also replied and said the new date is August 31. (Again fishy two people saying completely different things) I decided I could wait just 1 more month so I said ok. On September 2 I messaged inquiring about the now passed new ship date of August 31 with no optimism and was told a new ship date of December. At this point I know I'm not getting my nightstands so I requested a refund back to my original payment method and they said they would only do store credit. I rejected the new delay date and was not offered a refund. They said that I had a 24 hour "lenience window" after I ordered to cancel and get a refund, but my nightstands weren't even supposed to arrive until 2 months later so it makes no sense for me to cancel 24 hours after ordering if my products weren't even supposed to be in stock for over 2 months to begin with. (nonetheless know that my products would be delayed 3 times with a new ship date of 8 months after my order)
  I emailed Shaul R******** (CEO), to help me make this right and received no response in return.
  It looks like many people had the same experience with them, please help!
  

  Business Response

  Date: 09/09/2022

  Thank you for reaching out.
  
  We regret that there had been delays with the nightstands, *****. We do our best to fulfill orders within the estimated date provided. However, manufacturing/transit delays would affect our delivery timelines as well. We offer alternatives if this happens or process a refund. Upon checking, one of our managers reached out and assisted you with a check refund. We will continue to work with you until you receive your funds back.
  
  Should there be anything else we can do to make your experience better, please let us know.

  Customer Answer

  Date: 09/14/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Customer support reached out to me with a resolution of providing a refund in the form of a check sent to my address within 30 days. Assuming the business follows through with this agreed upon resolution, I will consider this sufficiently resolved.

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Thank you for reaching out.
  
  We regret that there had been delays with the nightstands, David. We do our best to fulfill orders within the estimated date provided. However, manufacturing/transit delays would affect our delivery timelines as well. We offer alternatives if this happens or process a refund. Upon checking, one of our managers reached out and assisted you with a check refund. We will continue to work with you until you receive your funds back.
  
  Should there be anything else we can do to make your experience better, please let us know.
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Customer support reached out to me with a resolution of providing a refund in the form of a check sent to my address within 30 days. Assuming the business follows through with this agreed upon resolution, I will consider this sufficiently resolved.

  Business Response

  Date: 10/26/2022

  Hi, ***********
  
  We are still working on the check and until now we are unaware of how much longer the process would take. We are truly sorry you have to experience this but this is currently a new process we have been trying to navigate.
  
  It would hurt our file if you will be disputing the $325.95 with your bank but that is the only other option we have aside from waiting.
  
  Let us know so we could just respond to your bank accordingly.
  
  

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18114393
  
  I am rejecting this response because:

  The company has not provided the agreed upon resolution (a refund in the form of a check for $323.95) in the time frame they gave me (30 days, a more than generous time frame to write a simple check) as it has now been nearly 50 days since since they provided that solution with zero payment. The keep providing excuses like its a new process. They told me to file a chargeback claim with my bank which will never go through because Valyou will deny it. They have taken my money and consistently refuse to provide a refund, this is fraudulent activity and should not be tolerated. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/31/2022

  We regret that you had to wait for the refund, *****.

  Please know that the option to file a $325.95 dispute for the transaction is still on the table. We will continue to work on the check and remain available until you receive the funds back.

  Let us know if there's anything else we can help with.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18114393
  
  I am rejecting this response because:

  The business still has not provided the aforementioned refund check from the prior agreed upon resolution. I have submitted a chargeback dispute with ********** on the recommendation by the business (Valyou) to get a my refund that way. I will not accept or acknowledge resolution until I have that dispute resolved in my favor for $323.95. To the business- Please acknowledge and accept the dispute from ***** as soon as you are notified, this has gone on for long enough. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 dining chairs from Valyou in Feb 2022. One of the chairs arrived damaged from shipping and I requested a replacement. After multiple attempts to reach out for an update, I was finally contacted by a "service specialist" who told me they were not sure if a replacement would ever be available due to stock and they would not refund my money due to "company policy".
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Thank you for reaching out.
  
  We're sorry that you received a damaged chair. We ensure that items are in pristine condition prior to dispatch, however, since these are transferred from one station to another, damages in transit may happen. Our records show that one of our managers reached out to provide options for the refund.
  
  Let us know if there's anything we can do to make your experience better.
  
  
  Consumer Response /* (2000, 7, 2022/09/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Valyou did reach out and begin processing a refund. However, I don't understand why it takes a BBB complaint to get any traction with the company. Very poorly managed and selling products they cant keep in stock. Will never do business with them again.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I payed for a couch ottoman bed and nightstand in may 2022. It is now September the 6 2022 and I still have not received the items that Paid for in full. But Valyou has no real idea about when I'm supposed to get my furniture nor are they responding to me about a refund that I requested.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Thank you for reaching out.
  
  We're sorry that there had been delays with the courier. Upon checking, a manager reached out and advised that your bed and nightstands were scheduled for delivery on Sept 10. For the Feathers Sectional and ottoman, it was discussed that we will check on the beige ones if still available and can be allocated to this order. If so, we will schedule the delivery as soon as possible.
  
  Please know that this is not the experience we want to share with you and we'll use these opportunities for us to improve our process and provide a better customer experience. Let us know if there's anything else we can help with.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8 Aug 22, I placed an order with Valyou for two items of furniture for a total of $3,127.51 USD, including payment for delivery to a room of my choice (order #******). At the time of purchase, the items were advertised as being in stock with an estimated delivery date of 10 Aug 22, which is what drove my decision to purchase from Valyou.
  On 12 Aug 22, I had not heard from Valyou or received any updates about shipping so I sent them an email asking for an update. I was informed that "Your order has been allocated, booked and now ready for dispatch." After several more emails back and forth, I was told on 22 Aug 22 that the order still had not been picked up by the courier. On 24 Aug 22, I asked about my options for a refund. The company then told me they could not accommodate delivery to a room of my choice. I've attached the email traffic as substantiation of our conversations back and forth. On Aug 27, I received an email about my order being "fulfilled." However, the tracking number provided shows that the shipment is still "pending" at the warehouse, and there are no location changes recorded by the courier (screenshot attached)
  
  On 31 Aug 22, I asked for a full refund given all of the above. The customer service department (which had previously been responding within 24 hours) never responded to this email, so after two days I contacted them via text to ask for a refund (screenshots attached). The company is now saying that "return shipping fees" will be deducted from my refund, even though the furniture has not actually shipped yet.
  
  I no longer want the furniture from this company and would like a full refund, but I also do not want to pay return shipping for something that never actually shipped - that strikes me as retaliatory in nature. Any and all help would be much appreciated.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Thank you for reaching out.
  
  We hate to see you go, ****. We understand how frustrating it must have been to wait for an order when you were expecting this to arrive sooner. Upon checking, one of our managers reached out to resolve this case.
  
  Let us know if there's anything else that we can do to make your experience better.