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Business Profile

Furniture Designers

Valyou

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 324 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couch from Valyou and asked them to hold the delivery date due to renovations. When it was time to have the couch delivered, it wasn't. We canceled the order and asked for a refund. They spent some time trying to convince me to keep the order, but finally agreed to a refund and said it would take 7-14 business days. No refund. They said my credit card wouldn't accept a refund. Other companies have refunded no problem in the same timeframe. I asked for a paper check, they said no, but suggested a ****** refund and asked me to wait 3-5 business days. They specifically asked me not to file a claim with the bank. I waited 5 business days and no refund. Now they want me to file a claim, however the 60 days has passed and I cannot file a claim. According to **** reviews, they know this, it is a tactic. I have all of our conversations in text.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sideboard from Valyou that was supposed to arrive on June 8th. The company gave me no confirmation number and there was no communication until early July. The product was supposed to be delivered on July 11th, and at the last minute "pieces were missing" so the produce was not delivered. The sideboard was then supposed to be delivered on July 28th, and the day before I was removed from the shipping order. I paid $200 to have this product delivered in early June, and two months later it has not been delivered and communication with the company is stilted and unfruitful.

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business: Vaylou furniture
    Order number ********

    I ordered the ******* couch on May 9th, the order was on backorder and estimated to be delivered within a couple of months. The delivery date kept being pushed back because it was reported by customer service they are having a delay in restocking.

    On June 25th I decided to just cancel the order. I could not get anyone on a phone call and was being redirected to text the customer service number. I finally requested them to call me so I could confirm my cancellation. The customer service lady called and I demanded that she send me an email regarding my cancellation and when I was expected to receive my refund. My refund was set to be processed on July 18th. However, It never was processed. I contacted customer service again and they emailed me stating they have tried to process my refund and their system is not working. They recommended filing a claim with my bank. To me that tells me they are scams and have no intention of refunding my money. Today they continue to state their system is broken and it will take another 2 weeks to possibly get my refund. Refund owed $2240.34

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a pre-order for a ******** sectional couch on 06/07/2022. I spoke with someone by chat who said the estimated arrival date of 06/29/2022 was correct. By that date, the couch had not arrived nor had it been shipped. I spoke to someone by chat stating that they were working on orders and I was going to be receiving the couch by mid to end of August most likely. I cancelled the order 06/30/2022. They informed me it would take 7-14 days to receive the refund. It is now 07/27 and I have not received a refund. They sent me a screenshot of a "failed" refund the attempted to process on 07/21/22 and said it would take another 7-14 days to resolve this. I have now disputed the chart with my credit card company. I am positive after reading reviews on this website and others, and my own experience, that these people are committing fraud.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    We purchased a couch in April from Valyou furniture and the first week of June we didnt have it yet. We were told we could cancel and receive a full refund. After a month of no refund we were told, they cant put it back on my card and we need a *******, so we did that and now almost a month later we are being told that we need to file with Visa or bank and we were told Visa only goes 60days from purchase. So Valyou furniture has 3000 dollars of ours and is just giving us a run around. I'm a disabled Veteran on a fixed income and at the end of knowing what to do. Please help me.
    My order number is ********

    Thank you,
    *******************

    Business Response

    Date: 09/03/2022

    Consumer Response /* (2000, 15, 2022/08/24) */
    I have heard from the company, and although we did not resolve the issue the way I was hoping for, we did come up with a resolution for now. Thank you!

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a couch from Valyou furniture in December 2021. We were told the delivery date would be February 2022. The couch never came and Valyou didn't give us any information unless we called and asked for it. They kept saying it would be a couple more months. In June 2022, we finally had enough of the waiting and were tired of the lack of communication so we cancelled are order and Valyou said they would process a full refund. That was on July 6th, 2022. We still do not have a refund. Valyou said to contact our bank. In which, I did, our bank said they do not hold/reject refunds and did not see any refund in process. They keep saying they do not know where the money is but refuse to re-process the refund and they keep stringing us along without giving us anymore info. According to many reviews on google, many people are having the same issue.

    Can you please investigate this company?

    Our order number was #********

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sectional on 12/31/2021. The furniture was never shipped or received after numerous delays, so I cancelled the order June 8 2022. They told me refund would take 7-14 business days. On June 29 I still did not receive so they told me I would hear something in a week. On July 5 I still had not gotten my refund so they told me another 7-14 business days. I still have not received it. So now on July 25 they said it will be another 7-14 days

    Business Response

    Date: 09/22/2022

    Consumer Response /* (2000, 16, 2022/09/21) */
    I received a refund check on 9/20/22 for the correct amount

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sectional from Valyou Furniture around 4/24/22 for $3799.94. After repeated delivery delays, I cancelled my order. I got an email from the company saying the refund had been processed, but no refund was ever issued to my credit card ending 6501. I contacted Valyou furniture and they told me that they'd tried to process the refund twice, but they received an error in processing. They asked my if I'd disputed the charge with my credit card company (***********). I have not yet disputed anything. Since then, they have not responded to my texts or emails. I want my money refunded asap. This Company has been a nightmare to deal with.

  • Initial Complaint

    Date:07/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled an order after delays on date of delivery twice. I was promised a refund within 7-14 days on 07/04. Unfortunately the refund never came. Asked me to wait an additional 3-7 business days.
    Multiple attempts of escalation without any real outcome.
    My order number is ORDER ********
    I was charged 3251.81. I am waiting for the refund to my **** card.
    Please help me. I realize that other people have come across this issue.

  • Initial Complaint

    Date:07/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16, 2021, I sent a payment of $1, 698 USD, via ******, to Valyou Furniture for a sofa to be delivered by May. When May arrived and the sofa did not yet have a delivery date, I canceled, presumably without penalty. They said my refund out be there within 7-14 days. It wasn't, so I talked to a series of people, who offered excuses: new software, customer service reps ill, busy financial team, disputed bank transaction (false)--until the 180 days for ****** protection had expired. Now they tell me to contact ******, knowing that ****** can't intervene. From the reviews I've read, this is a common delaying tactic. They just want people to give up.

    Business Response

    Date: 09/02/2022

    Consumer Response /* (2000, 9, 2022/08/11) */
    I received a refund from this company after I filed a complaint. Thank you.

Valyou is NOT a BBB Accredited Business.

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