Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pieces of furniture online from Valyou Furniture totaling approximately $1000. These purchases were made on 7/08/22 and 7/25/22. I am still waiting on shipping/delivery information. I've followed up with the business on numerous occasions to request 1) estimated shipping timeline, 2) explanation of why the items have not yet shipped, and finally 3) a refund. I only get non-personalized responses and I never get an email back from the same customer service agent. The only resolution I have been offered is to "give them until the end of the week" but I've been asked to do this multiple times now. I finally received a phone call from someone in customer service this weekend and when I called the number back it was a fake automated voice.
  
  I am worried I have been scammed and when googling the business, I realized many people have not received the furniture they purchased. I've disputed the charges with my credit card. I'm very concerned about the way this business is operating.
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Thank you for reaching out.
  
  We hate that you had to cancel your order, *******. We understand your frustration and that it was difficult for you to trust when your order was delayed. We also understand some of our challenges as a growing company that we are working hard to overcome. We received the dispute filed and responded to it. The amount was already deducted from our end, hence your bank should be able to proceed with the refund following their dispute process.
  
  Let us know if there's anything else we can help with.

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to work with the warranty and claims department to return the couch and seat that I purchased. The couch is made out of cheap material and came with snags. I went through all the appropriate channels and have yet to receive a response after I was told that they would see what they could do. They offered me $75 for the snags or replacement cover but didn't offer to swap out the replacement cover and $75 is NOTHING for what I received. I want the couch returned and I would like a refund.
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/17) */
  We ensure that all products are manufactured with high-quality materials. We regret that we did not meet your expectations. Upon checking, our Claims department and managers have been in constant communication with you regarding this case and have offered several options to resolve it. As much as we want to, we won't be able to proceed with a return if the boxes are no longer available. Let us know how else we can help.

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from this company Valyou back in end of May 2022. They didn't have a delivery date for months so I cancelled my order. After that they tried to charge me a restocking fee for a couch that didn't even have a delivery date. I fought with them about that, then the manager sent an email stating I will get a full refund in 7-14 business days. After 17 days I reach out saying I haven't received a refund, they then say because they are not able to refund. They can only offer me store credit. This is $2,100 that I am waiting to get refunded. After looking into how many times they have done this people & how they deliver different sort of material than advertised. I didn't trust them. Just waiting for my refund. They are not answering my phone calls. No money yet. I don't know what else to do as $2,100 is a lot of money. I hope someone is able to do something about this company that is scamming so many others. You can see reviews on *********************. Any good review is a bot. If you leave a bad review they delete the comment. They need to be shut down. I don't want to have to get a lawyer. I attached the manager confirming the refund will process into my bank account. Please let me know if there is anything I can do.
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/16) */
  We're sorry that there were some challenges in fulfilling the refund on the platform. Our records show that one of our managers has been on top of this case and discussed the method of refund for this order. We will continue to monitor and work with you until you receive your funds back. Let us know if there's anything else we can do to help.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch from ValYou furniture (Chubby Sectional - $3665 total) on June 8th, and the delivery estimate that I was provided at that time put the delivery at the end of June. When the end of June rolled around, I contacted Valyou to ask for an ETA on shipping, to which they replied that there were delays, and so my shipment wouldn't arrive until late July. I was frustrated by this, but accepted that delays happen and waited until end of July. I contacted them again in the end of July for an update, at which point they told me that my couch was not even in their warehouse, and wouldn't be arriving for shipment until at LEAST September 28th, 2022.
  
  At this point in time, it became apparent to me that I had been scammed by this company and sold a couch that they do not even have in inventory. I asked for a refund over the phone, and they agreed, and sent me an email promising a refund in 7-14 business days to the account that I purchased the couch with.
  
  On the 14th business day (August 11th), I contacted ValYou again for an update on my refund, and they totally changed their story. Now they're refusing me a refund at all, and only offering store credit. This store credit is useless to me given that nothing on the website is actually in their inventory, and they literally promised me a refund already, so it's totally unacceptable.
  
  I've gone ahead and disputed the charge on my card with my bank so I'm hoping that I can work the situation out that way. I'm also filing this complaint with the BBB in the hopes that we can save other people from a similar experience with this fraudulent business.

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/15) */
  We regret that there had been delays in the arrival of our stocks. We provide options to our customers in case their item is not yet available but we do understand that you prefer to cancel it. Since a chargeback claim has been filed with your bank, we'll respond to the dispute as soon as we receive it or if it was lifted, we can request a check for your refund. Please let us know if there's anything else we can help you with.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business is choosing to provide a blanket statement of regret and assurance rather than acknowledging and apologizing for their manipulative behavior. They still have not acknowledged that they promised a refund to my card on file in 7-14 business days, only to change the story on the 14th business day. They didn't acknowledge the incorrect/false shipping times that were provided REPEATEDLY during the purchase/waiting period of the order. They also don't provide any level of assurance that my mailed refund check would ever arrive if I agreed to this arrangement. Given that I've been lied to literally 3 times now by this business on shipping and refund time-lines, I refuse to accept another delayed transaction at a later date.
  
  I will accept a resolution on this issue if the business meets the following requirements:
  
  1.) Acknowledgement/apology for the false shipping times provided during purchase of the product, and in the multiple instances in which I contacted them for an update on the shipping.
  2.) Acknowledgement/apology for the guarantee to issue me a refund in 7-14 business days, only to completely flip their stance on this at the 14th day.
  3.) Issuance of a refund for the full amount ($3,665) IMMEDIATELY, sent to my current address via EXPEDITED, TRACKABLE shipping method. The tracking number MUST be provided.
  
  If the business cannot meet these perfectly reasonable terms, then I see no way that I can possibly accept their "response".
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  The item is in preorder status and we provide an estimated delivery date based on the arrival of our stocks. Our hands are tied when it comes to delays and again, we apologize for the inconvenience. We understand that you were informed of the 7-14 business days turnaround time for refund however, due to the challenges encountered with the platform given that the cancellation was made after 24 hours, we are unable to fulfill the refund and worked on other ways for you to receive your funds back such as issuance of the check. As confirmed with a manager that you spoke with, a chargeback claim has been filed, hence we won't be able to proceed with check issuance. Instead, we will respond and accept the dispute once we receive it from your bank.
  
  
  Consumer Response /* (4200, 11, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  At no point in time during the order process was it communicated to me that this was a "pre order" product that wouldn't be in stock again soon. The business literally just made that up. You can go check their website right now, there are no couches listed as "preorder".
  
  I understand that the business may have a "policy" of not honoring refunds requested after 24 hours, but no policy or contract terms are valid if they're literally illegal, which is the case here. You cannot advertise a product as IN STOCK when it's not. If it's a pre-order item, that needs to be communicated in the order process. You're just committing deceptive trade practices (See, e.g., Colorado Revised Statutes § 6-1-105(1))
  
  (i) Advertises goods, services, or property with intent not to sell them as advertised; . . .
  
  (j) Advertises goods or services with intent not to supply reasonably expectable public demand, unless the advertisement discloses a limitation of quantity; . . .
  
  (n) Employs "bait and switch" advertising, which is advertising accompanied by an effort to sell goods, services, or property other than those advertised or on terms other than those advertised and which is also accompanied by one or more of the following practices:
  
  (IV) Refusal to take orders for the goods, property, or services advertised for delivery within a reasonable time; . . .
  
  (VII) Failure to make deliveries of the goods, property, or services within a reasonable time or to make a refund therefor; . . .
  
  (u) Fails to disclose material information concerning goods, services, or property which information was known at the time of an advertisement or sale if such failure to disclose such information was intended to induce the consumer to enter into a transaction.
  
  
  As far as I can tell, you've violated all of the above statutes. You didn't properly advertise the status of the product, you didn't properly advertise the shipping estimate, you tried to bait and switch me with a store credit or a product swap after guaranteeing me a refund, and you did not contact me to inform me of the change in status and inability to ship in the provided timeline.
  
  The malice of the business here is evident when you look at just how much their story changes with each response. This is the first time in this multi-week dispute that a "preorder status" has been mentioned.
  
  It's honestly somewhat comical too, because you can go to the website right now, and put the EXACT same couch in your cart, and the delivery estimate is SEP 1:
  
  Chubby Sectional - 91 Inch / White / Facing Right
  $ 2,599.95
  You Save $ 1,100.05
  
  1
  
  In-stock EST Delivery Sep 01
  
  --------------
  
  Seeing as the business already told me that this specific couch would not be IN STOCK until AT LEAST September 28th, we can confirm that they're STILL actively deceiving consumers on their website right now about the status of their warehouses.
  
  I also want to make it clear that the business' response and acceptance of the credit dispute is not a courtesy to me, and does not resolve the situation for me. They're doing that because they're legally obligated and cannot defend the charge in any capacity.
  
  
  Business Response /* (4000, 13, 2022/08/26) */
  We post shipping estimates online and remind our customers of the status upon purchase and that dates may change if we encounter delays. Items are also labeled online as Preorder, In stock, or Sold out. Shipping information and FAQs together with the description of the labels mentioned are also posted at https://valyoufurniture.com/pages/shipping-information. The details and status of an item are updated online as we update our inventory. Please note that inventory changes from time to time due to several factors such as cancellations, the arrival of stocks, damaged items, etc. Upon checking, we indeed have the Chubby Sectional - 91 Inch / White / Facing Right which is different from your order, Chubby L Lounge Sand Linen / 91 Inch. We have been very transparent with the status and offer exchanges if an item is delayed or not available. Policies about cancellation, returns, and exchange are also posted and support is made available via chat, phone, and SMS.
  
  We understand that you are frustrated and have already canceled your order. As mentioned, we will respond to the claim as soon as we receive it from your bank. If there's anything else we can do to make your experience better, please let us know.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I made a purchase of a couch from Valyou on the 30th of May, 2022. On the website there was no mention that the order was a "preorder" and that the estimated delivery date was June 29th, 2022. However, the receipt I received via email stated "pre order delivery est. June 29th".
  Days after I made the purchase I contacted the company as I was told that I would be hearing from a team member regarding my in apartment delivery schedule. Since I never heard from them, I took it upon myself to contact them regarding the delivery. This is when they began telling me that the order was a preorder and that it says that on my receipt, but I was telling them there was no mention of this on the website at the time my order was placed. Furthermore, I asked them to explain what a preorder was which took three different phone calls for a team member to give an adequate response to what a preorder was. After understanding that, I thought well maybe I missed that on the website when making my purchase. However, as a dentist, attention to detail is part of my daily life, so I really believe that I was correct in not seeing mention of "preorder" during the time of making my purchase.
  However, during this two plus month period, I have been given multiple conflicting pieces of information regarding my order status and have been given multiple "delivery dates" each time I have called because since making the order, no one has contacted me as they said they would. I am tired of the back and forth with them and their lies. I can no longer trust them and would like my order canceled and a full refund. They are telling me that their cancellation policy for after 24hrs is store credit only. I do not believe that I fall into the category of a typical cancellation as I am cancelling due to their absolute lack of customer service and inability to even accurately give me updates on the status of my order and a product that they claim to be selling.
  
  ****** *******

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/16) */
  We understand how delays could be very frustrating, ******. We are happy that you stayed and we were able to deliver your order today, Aug 16th. We are confident that this furniture is worth the wait and we're glad we're able to share how great this sectional is. Thank you for inspiring us to do better. If there's anything else we can do to make your experience better, please let us know

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch on June 4, 2022 and cancelled on July 28, 2022. They constantly pushed back delivery dates so I went to look at their cancellation policy. This policy has clearly been updated and you can tell by all the complaints they have received. When I cancelled, the policy stated "if the item has not yet shipped you can get a full refund on original payment" (paraphrased), So I messaged them on July 28th, 2022 to cancel and they told me "REFUNDED BACK TO ORIGINAL PAYMENT" (see attached texts). I text them today because I have not seen any sort of refund and they said "oh we can only give store credit" (I went to look at cancellation policy and they updated it, assuming from everyone cancelling their orders because they cannot deliver on time). Not only did they not refund but they didn't even give me the store credit back so for two weeks I have had a cancelled order and no sort of refund... is this not illegal or something? I want a refund this is ridiculous.
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/12) */
  We hate that there were challenges in fulfilling this order and we understand that you have been waiting for a refund. Upon checking, a check has already been requested for you and advised of the processing period. We appreciate your feedback and we take this as an opportunity for us to grow and improve our services. Please let us know if there's anything else we can do to make your experience better.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 15, 2022 for the amount of $3,792.90. The order number was ********.
  
  I received the Metropolitan Coffee Table on March 22, except it was not as described on the website and that same day asked for a return with Aly. It was picked up on April 22. I called Valyou back and asked when I could expect a replacement to be shipped and was informed it wouldn't be replaced, but refunded and I would receive the refund to my card within 7-14 business days from when the pickup was made.
  
  On May 25th I requested the order of the Metropolitan Media Table to be canceled and refunded because when I ordered it I was told it would be delivered in 2-4 weeks and 4 months later they still had no delivery date, which Joy C. accepted and told me would take 7-14 business days to refund the cost.
  
  To this date I have not received any refund. The company is not responding to my requests for a refund.
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/12) */
  We understand how frustrating it is to wait for your order. We appreciate that you patiently waited for your order to be fulfilled. Upon checking, one of our managers reached out regarding your refund. We will continue to work with you until this case is resolved. Please let us know if there's anything else we can do to help.
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from Nikki A**** was inaccurate and only offered the refund of one of the two items that have not yet been refunded to me. Also, I heard from this person on Friday and replied immediately and have heard nothing since, but I will assume they do not work over the weekend.
  
  
  Business Response /* (4000, 9, 2022/08/16) */
  We responded with the updated amount of refund $1,137.83 and as agreed via email received yesterday, we will send a check for the refund. Let us know if there's anything else we can help you with.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 23rd April 2022
  Cost: $1,949.94
  
  We ordered this sofa, which was dispatched on 5th July 2022. It arrived in the state of NC on 14th July and arrived at our local depot on 26th July 2022. Delivery was scheduled for August 5th after receiving a phone call from ************ Warehouse and Deliveries confirming this on Wednesday 3rd August. They promised an email confirmation for the time of delivery the following day, Thursday 4th August so we could be at the apartment for drop off on Friday 5th August. After failing to receive a time slot confirmation, I called ************ for an update. They mentioned on the call there was a mistake and no one should have promised delivery on 5th August as they are waiting on something from Valyou. We then rang Valyou to be told they don't have an update, it is with their logistics & delivery team who they have no contact with. Valyou have been extremely unhelpful, and unable to promise a delivery date even though we are waiting for them to complete something from their side to allow the couriers to deliver. This eludes to them not fulfilling their contract with the courier, and are unable to pay fees for our delivery. We requested a refund, but they are unable to do so as they will only allow that up to 24 hours after purchase.

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/12) */
  We regret that there were challenges with the delivery of your order, *******. We have been in constant communication with the courier to address the challenges with dispatch. Upon checking, one of our managers has been on top of this case and has checked on other ways on how you'd get your order. We will continue to work with you until this case is resolved. Let us know if there's anything else we can do to help.
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Another example of them not answering transparently. 'We have been in constant communication with the courier to address the challenges with dispatch' - what exactly are these challenges? I have spoken to the courier and they have stated that there are no issues on their end and that they could deliver the item. I strong suspect that Valyou have failed to pay their courier service, they are therefore not willing to delivery any of their items until the bill is paid - I cannot see any other reason why the courier would confirm that the item is there and ready to be delivered, but Valyou are saying that there are still distribution issues.
  
  
  Business Response /* (4000, 9, 2022/08/18) */
  We apologize for the inconvenience caused. As we strive to provide a better experience to our customers, we started transitioning shipping partners, and during this transition, we noticed glitches in the system causing delays. We hate that your order was affected but we are doing our best to resolve this case and proceed with the delivery.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a couch from Valyou furniture out of Hawaii & also has a studio in Los Vegas Nevada. this item was purchased March 16th with the conclusion we would receive the item in May of 2022 the item never came we emailed and were informed we would get the item in June the item still never came and were told the item would be here in July the item still never came at the end of July we put our house up for sale and the new home wouldn't accommodate the furniture we have still not received we called on july 26th to get a refund we at that time were told we would get a full refund because the item still has not shipped out and their was no document showing it would be shipping. we have expected to get our refund as the email states within 7-14 business days. during this time our two year old went to the ER on 8-09-22, we wanted to use the funds for the visit. I received an email on 8-10-22 stating we would t be getting a refund just a credit and would be getting the email shortly with the credit that was 3,398.00 from this company. I never got the email about any credit and my order was never canceled as stated it was over a week ago. Their has been over 20 emails with this company over one single couch which is absolute ridiculous. We will be following legal action if needed if we do not receive our refund in the amount we paid for it. This company is taking advantage of people and it's very sad when we are just regular people with bills and things ti pay it's pretty disposable. The company has done nothing but have a run around of where our items are and how we will get our money back. please help us

  Business Response

  Date: 09/03/2022

  Business Response /* (1000, 8, 2022/08/29) */
  We regret that there had been challenges in fulfilling this order and the refund upon cancellation. Our records show that one of our managers reached out and helped in expediting the check release for this order and confirmed that the check was received.
  
  Let us know if there's anything else we can help you with.
  
  
  Consumer Response /* (2000, 10, 2022/08/30) */
  hi this matter has been handled the business refunded me my money. thank you

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valyou is not responding to me at all regarding my return. Need someone to help me items back as soon as possible
  

  Business Response

  Date: 09/04/2022

  Business Response /* (1000, 5, 2022/08/11) */
  We're sorry that there had been issues with the delivery of your order. Upon checking, our managers have been in constant communication with you regarding the request to return the item and are working on the pickup date. Our records also show that a chargeback claim has been filed. We will respond to the claim upon successful return. Our managers will continue to work with you until this case is resolved. Let us know if there's anything else we can do to make your experience better.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I send at least three follow up requests before someone responds to me so to say that someone has been constantly communicating with me is far from what is really happening to me. I have been begging have the furniture picked up. I have a couch in my living that i am not allowed to sit on because it must be new when returned. I cook food with strong spices and am not able to do that because i don't want the furniture to be. Most importantly, no one is addressing the reason i am returning the furniture. My walls were ruined when it was delivered. The manager you reference sent a picture as evidence against my claim that doesn't even capture the areas that are ruined AND its so zoomed out that it would be impossible to see anyway. Additionally, the claim that i gave the delivery company 4 starts is proven to be inaccurate because the exact time i was calling Valyou and crying about the damage to my walls (per time stamp) was the exact time the "review" was given. Please do something to take away the furniture so i have my house back. This was been a terrible experience.
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  We apologize for the inconvenience caused. Upon checking, one of our dispatchers already reached out and advised that the pickup was scheduled for Aug 22nd. Should there be anything else we can help with, please let us know.