Complaints

This profile includes complaints for Bed Planet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bed Planet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bed Planet

  6255 S. Durango Dr. Suite 115 Las Vegas, NV 89113-2291

  
• 

  Bed Planet

  3025 E Post Rd STE A Las Vegas, NV 89120-2791

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not entirely accurate. I believed I had submitted all the required labels and photos, so I was surprised that you had a missing photo. Why didn't you contact me about this? Similarly, when the case you sent to your headquarters was rejected, why didn't you reach out to inform me? I was waiting for communication that never came. Even ****** asked me over chats if someone had contacted me. 
  Businesses should operate with integrity. When you knew the headboard was defective, it was disappointing that you proceeded as if I would overlook it. I was actually willing to work with you and even requested the nightstand as a compensation because I needed to purchase one anyways. However, after three months of being ignored and no effort to resolve the issue, I became frustrated and requested a return.
  Upon delivery, I immediately noticed the defective part. The delivery team mentioned they were with a separate company and directed me to contact you directly. I was also in the middle of a Zoom business meeting when they arrived, so I couldn't speak with them extensively about the issue. I reached out to you, and ****** assured me he would take responsibility.
  In short, I am no longer interested in working with you. Please arrange to pick up the bedroom set. This was supposed to be my bedroom after marriage but now its too late. Im not willing to wait 2 months more to get the bed replaced. I refuse to pay for a defective product, as it reflects poorly on the overall presentation. Thank you.atter within a reasonable period is disappointing and unfair.I request that you process my refund promptly. I expect a response as soon as possible; otherwise, I will be forced to consider further actions, including seeking assistance from consumer protection agencies. Thank you for your immediate attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 06/17/2025

  The last communication from ***** before her recent chat was an email dated 03/19/25. She originally received her delivery on 03/06/25 with no issues reported at the time. That same day, she initiated a chat asking if she could purchase an additional nightstand separately. We confirmed that she could and provided the link, but no purchase was made.
  On 03/15, she reached out via chat again, this time indicating that the headboard was defective.  We requested photos of the damage and filed a claim. Coaster required an image of the white label on the back of the headboard, which she said she could not locate. Despite this, we submitted the claim, but it was denied due to the missing label.  We left her a voicemail advising that the label was required to proceed. She did not respond or reach out again until 06/12/25.
  When she contacted us on 06/12, we reiterated that the missing label was the issue,and she promptly provided it. However, her request had changedshe no longer wanted a replacement nightstand, but instead wanted to return the entire order for a full refund.  We informed her that we could not accept a return past the return policy window but confirmed that we would resubmit the claim to Coaster.She did not respond to the chat after that and we are waiting for Coaster to ship us the replacement headboard.  Once we receive it we will come out and swap it out for the defective headboard. 
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23470945
  
  I am rejecting this response because:

  This is not entirely accurate. I believed I had submitted all the required labels and photos, so I was surprised that you had a missing photo. Why didn't you contact me about this? Similarly, when the case you sent to your headquarters was rejected, why didn't you reach out to inform me? I was waiting for communication that never came. Even ****** asked me over chats if someone had contacted me. 
  Businesses should operate with integrity. When you knew the headboard was defective, it was disappointing that you proceeded as if I would overlook it. I was actually willing to work with you and even requested the nightstand as a compensation because I needed to purchase one anyways. However, after three months of being ignored and no effort to resolve the issue, I became frustrated and requested a return.
  Upon delivery, I immediately noticed the defective part. The delivery team mentioned they were with a separate company and directed me to contact you directly. I was also in the middle of a Zoom business meeting when they arrived, so I couldn't speak with them extensively about the issue. I reached out to you, and ****** assured me he would take responsibility.
  In short, I am no longer interested in working with you. Please arrange to pick up the bedroom set. This was supposed to be my bedroom after marriage but now its too late. Im not willing to wait 2 months more to get the bed replaced. I refuse to pay for a defective product, as it reflects poorly on the overall presentation. Thank you.

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 06/18/2025

  The fact of the matter is ***** initially asked us to give her a night stand for free in order to compensate her for the damaged headboard.  If ***** was willing to accept the damaged headboard in lieu of another piece of furniture it doesn't seem like the damage was that bad.  With that being said, we still tried to file a claim with the manufacturer but they will not process a claim without the white label identifying the piece, like we told ***** from the beginning on March 19, 2025. We even sent her an example of white this white label looks like but she replied on 3/19 at 4:59pm that she "can't find this one."  We told her we'd proceed with filing the claim with the manufacturer even without the label, but that they normally need it to approve the claim.  On April 17, 2025 we called ***** and left a voicemail message letting her know that the claim was denied because we couldn't supply the manufacturer with the label.  It wasn't until June 12, 2025 that we heard from ***** again via a chat.  I attached the two chat conversations that we had with ***** to this reply.  We cannot return the entire bedroom set, but we are getting the replacement headboard for her since she did supply us with the label needed during the chat on 6/12/25.  We are going to bring it out and swap it for the defective one when it arrives.  We are trying to take care of our customer, as we always do. 
    

  Business Response

  Date: 06/23/2025

  The fact of the matter is ***** initially asked us to give her a night stand for free in order to compensate her for the damaged headboard.  If ***** was willing to accept the damaged headboard in lieu of another piece of furniture it doesn't seem like the damage was that bad.  With that being said, we still tried to file a claim with the manufacturer but they will not process a claim without the white label identifying the piece, like we told ***** from the beginning on March 19, 2025. We even sent her an example of white this white label looks like but she replied on 3/19 at 4:59pm that she "can't find this one."  We told her we'd proceed with filing the claim with the manufacturer even without the label, but that they normally need it to approve the claim.  On April 17, 2025 we called ***** and left a voicemail message letting her know that the claim was denied because we couldn't supply the manufacturer with the label.  It wasn't until June 12, 2025 that we heard from ***** again via a chat.  I attached the two chat conversations that we had with ***** to this reply.  We cannot return the entire bedroom set, but we are getting the replacement headboard for her since she did supply us with the label needed during the chat on 6/12/25.  We are going to bring it out and swap it for the defective one when it arrives.  We are trying to take care of our customer, as we always do. 

  Customer Answer

  Date: 06/23/2025

  I must clarify that I never received any phone call or voice message from your team regarding the issue, so the claim that you called me to resolve this matter is not accurate at all, even one of your employees confirmed that no one called me.
  Furthermore, the extent of the defect does not matter. Your responsibility was to deliver a bedroom set free of any defects, and that has not been fulfilled. I was willing to work with you to find a solution, but your prolonged silence and delayed response have left me no choice but to seek assistance from BBB.
  At this point, I am requesting a refund for the bedroom set. You are welcome to arrange for pickup of the defective bedroom at your earliest convenience. I will not be waiting weeks for a replacement or further delays. The damage was significant enough that I expected a proper resolution. Given the circumstances, I believe a refund is the appropriate course of action. I wanted to use this bedroom after getting married but you ruined this for me and Im not even using the bedroom. 
  Please arrange to pick up the defective bed and process the refund promptly. I appreciate your cooperation in resolving this matter swiftly.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23470945
  
  I am rejecting this response because:

  I must clarify that I never received any phone call or voice message from your team regarding the issue, so the claim that you called me to resolve this matter is not accurate at all, even one of your employees confirmed that no one called me.
  Furthermore, the extent of the defect does not matter. Your responsibility was to deliver a bedroom set free of any defects, and that has not been fulfilled. I was willing to work with you to find a solution, but your prolonged silence and delayed response have left me no choice but to seek assistance from BBB.
  At this point, I am requesting a refund for the bedroom set. You are welcome to arrange for pickup of the defective bedroom at your earliest convenience. I will not be waiting weeks for a replacement or further delays. The damage was significant enough that I expected a proper resolution. Given the circumstances, I believe a refund is the appropriate course of action. I wanted to use this bedroom after getting married but you ruined this for me and Im not even using the bedroom. 
  Please arrange to pick up the defective bed and process the refund promptly. I appreciate your cooperation in resolving this matter swiftly.

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 07/01/2025

  I called ***** on 6/30/2025 to inform her that Coaster just dropped off her replacement headboard and I wanted to schedule our delivery crew to come over and swap it out.  She let me know that she is out of town and to email her options for when we could deliver.  I emailed her our schedule which is Monday, Tuesday, Thursday and Friday from 10am - 1:30pm P.T.   She said that she'd reply to my email with what day would work best for her.  It would probably be in approximately 2 weeks when she's back in town.