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Business Profile

Games

JoyBox Studio Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the App Bingo Golden and play games to win *****. I even deposited 3.00 of my own money. I work and worked to win with their in app rules to win the ***** and finally hit their withdrawal minimum of *****. I go to withdrawal my ***** and they instantly take 10%, which was not advertised but ok fine, then it says it will take up to 3 days to transfer to my ******, again ok fine. Then they said it failed, accuse me of committing fraud, forfeit all the winnings and deposits, and don't even tell me what fraud was, let me correct it, have a number to reach them, have a person to talk to or anything. This is a big-time scam, and a big-time scam company.

    Business Response

    Date: 03/14/2025

    Dear Player,

    In order to maintain the fairness of our game, we must thoroughly review the game data of every player. This process ensures that all data is functioning correctly and that there are no instances of data manipulation or cheating. Unfortunately, we were unable to locate your user information in our system. To assist you further, please reach out to us via our email address. We are committed to providing you with a satisfactory resolution to your inquiry.

  • Initial Complaint

    Date:11/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I waited the entire week for my $100 cash out to be sent to my ****** account after satisfying the requirements necessary to do so. When I was asked for my ****** account information I made absolutely positive that my ****** account info was input correctly to avoid any potential cash out problems, and I took screenshots of the info input correctly by myself. When the countdown finally ended today I checked the app and it said payment failed because the wrong ****** account info had been entered, and there was now a second e added onto the end of my email address. This is straight up, flat out fraud. Your company changed the ****** account information I input for myself to allow the payment to fail. This cannot be legal business practices and has to constitute fraud. This company purposely physically altered my personal account information from the way I input it solely to make sure the payment failed and they did not have to pay me what was owed to me. That is disgusting. I want the payment that Im owed and I want this company to no longer be able to use the Apple App Store to defraud their customers.

    Business Response

    Date: 03/14/2025

    Dear Player,

    Thank you for reaching out to us. We have thoroughly reviewed the screenshot you provided, and we did not find any evidence of the functionality you mentioned within our game. Please rest assured that our game does not alter or tamper with player accounts in any way. We kindly ask you to contact us via email so that we can continue to investigate this matter further. We are committed to providing you with a satisfactory response.

    Best regards,  
    Customer Service Team

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 10/01/2024. Amount of money I paid the business: $6.00 What the business committed to provide me: to play their game called Bingo Winner. Nature of Dispute: 1) They did not provide me their game, Bingo Winner, to play. 2) They replied to each of my subsequent emails requesting a refund with the exact same boilerplate emails saying it was hard for them to process a refund. 3) They did not provide their game, Bingo Winner, for me to play and they did not refund my $6.00.

    Business Response

    Date: 03/14/2025

    Dear Player, 

    We are dedicated to resolving the issues you are experiencing. After verifying your account, we have confirmed that you are using the game Bingo Winner. However, since you did not provide additional information, we are unable to offer you precise assistance at this time. Please reach out to us via email so we can further assist you. I will personally follow up on this matter to ensure a thorough investigation.

JoyBox Studio Limited is NOT a BBB Accredited Business.

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