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Business Profile

HOA

Painted Desert Community Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Hoa is fining me because I have a short white lattice fence on the back to stop the coyotes from entering and attacking me and my service dogs. I have filed an accommodation form for my ADA ****** and my service dogs and an ARC form. Both are denied. I have been bitten twice and my service dogs three times, and still the *** refuses to do something to protect me or allow my fence to protect myself and dogs. This has forced me to put my home up for sale. Even with my home for sale the *** refuses to allow a stay until I sell and are now fining me a daily amount that will end up foreclosing my home. I need help!!! I filed a complaint with the *** for my civil rights violations due to my disability and service dogs not be allowed an accommodation

    Business Response

    Date: 07/21/2023

    ************** has filed request with management at PDCA. However the board of directors does not meet until August 17, 2023 to review her request for an exception. ************** has not been fined. Until the board meets all compliance issues are on hold. 

     

    Customer Answer

    Date: 07/21/2023

     
    Complaint: 20350038

    I am rejecting this response because:

    ***********************************************

    5 reports received that note fines.  I have contacted every agency I can for emergency help.  There was already a board meeting which took months from the April notice that they rejected the accommodation, that was the reason I listed the home for sale, I am now working with a property management company to get the home rented if I cannot sell.  I followed the guidelines from ******** Services to keep the coyotes out.  Now I am forced to take a massive loss and sell or rent my home.  This is a complete nightmare and others with disabilities need to be aware before purchasing here.  I am in a complete panic trying to get out of my home, since the *** is now targeting me. 

    Business Response

    Date: 07/21/2023

    Only the board of directors has the authority to give an accommodation or exception to a violation of governing documents. The owner will have to wait until the board meets in August 17, 2023 at 6pm for a response. The owner is welcome to ask for a personal appearance before the board during their executive session to discuss further. Thank you.

Painted Desert Community Association is NOT a BBB Accredited Business.

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