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Reviews

This profile includes reviews for Check City's headquarters and its corporate-owned locations. To view all corporate locations, see

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Check City has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Check City

      7350 W Cheyenne Ave Ste 111 Las Vegas, NV 89129-7407

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    • Check City

      6820 W Charleston Blvd Las Vegas, NV 89117-1634

      BBB accredited business seal
    • Check City

      4080 Paradise Rd STE O Las Vegas, NV 89169-4802

      BBB accredited business seal
    • Check City

      4125 S Eastern Ave STE 101-102 Las Vegas, NV 89119-5473

      BBB accredited business seal
    • Check City

      8520 W Warm Springs Rd Las Vegas, NV 89113-3620

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    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

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    Review Details

    • Review fromLinette M

      Date: 01/31/2024

      1 star

      Linette M

      Date: 01/31/2024

      Went in for Tax Loan. I wanted $1000. Return for my $2160 Refund. They charged me $533 for the service. I really needed the fund so I approved the charge. The next morning I was only approved for $500. But still got charge for $533. They wanted to help me out by getting a discounted loan for the $500 that I'm missing. Turns out they are unable to give the $500 loan with discounted interest. Told.me to call an 888 number that turned out to be a recording. So in short I paid for a tax return loan with a 100% interest. Really disappointed. Be careful what you sign. They knew I needed the funds and this is how they helped

      Check City

      Date: 02/02/2024

      Ms. ******,


      Thank you for taking the time to speak with us directly yesterday, as a local business your feedback is of the utmost importance to us and
      we sincerely care for your experience.



      Without going into too many
      details, given the confidential nature of your personal tax information, we were able to clarify that our bank product is a three-tiered refund advance, and
      it is a bank decision, which refund advance tier will be approved after the
      bank application is submitted. Check City is not involved in the underwriting
      refund advance approval of ******** Bank and that is disclosed at the time of
      tax processing, which is why the bank’s number was provided to you.



      The tax preparation fees are
      based on the complexity of your tax return and are for the tax preparation
      service provided, regardless whether you elect to get your refund through a
      bank product or pay upfront and get a direct IRS refund.  The bank fee is
      a one-time fixed $39.95 fee that applies to any type of bank product and there
      is zero interest for any of the three-tier refund advance, you applied for.



      Our goal is to be transparent
      with our prices, which why the bill is reviewed with our tax customers at the
      time of tax preparation and as a courtesy to our customers if the service or
      bank fees are not to their satisfaction, they are at no obligation to file with
      us, whereas other tax businesses charge retainers. 



      Thank you for allowing us to clarify the concerns you expressed. Please be assured that the maximum tax
      refund and desired refund advance are our top priority, not just yours, as part
      of providing you with the best experience but we cannot influence decisions
      made by other
      entities.           

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