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Business Profile

Maid Service

Superb Maids, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maid Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service 7/2/2024 Cost $530 I paid to have my house move out ready at the end of my lease. They based the cost off of the size of the house being 3 bedrooms and 2.5 baths, which made sense to me. They wanted the house empty and vacant for the cleaning, so thats what I did. I had a friend and my mom help make sure nothing would be in their way. We accomplished that. I told *** the supervisor that the house was ready for the crew just before 1pm. They arrived at 1:44pm and I got a phone call within 15 minutes that the house condition would require more time. That they would have to come back in the morning to finish the job. I already felt that they were trying to squeeze more money out of me since I wasnt there. They complained of there being pet hair on the floor, but that shouldve easily been cleaned by a vacuum or swept. It took them 3 hours to clean the upstairs bedrooms due to this. Leaving only 1 hour for the kitchen which wasnt finished being cleaned let alone the rest of the first floor. Even after texting me and telling me that they wouldnt be able to finish the kitchen. I told them to leave the floors and Id do them myself, but they didnt follow that direction either. I paid a premium price to have my house cleaned and am left with the possibility of paying my rental company a cleaning fee which I was trying to avoid in the first place.

    Business Response

    Date: 07/30/2024

    Hello *******,

    This is Superb Maids. We apologize for the delayed response and any inconvenience this may have caused. We want to address the concerns you've raised and take steps to make things right. Your feedback is important to us and will be thoroughly reviewed by our team and coordinator. We are committed to finding a resolution that meets your satisfaction.

    Please let us know what you consider to be a fair refund amount.

    We look forward to your response.

    Customer Answer

    Date: 07/31/2024

     
    Complaint: 21941394

    I am rejecting this response because:
    They havent offered any solution. I had to pay $450 for a cleaning fee to my rental company, so Ive paid over $900 for the cleaning of that house.
    Sincerely,

    ***************************

    Business Response

    Date: 07/31/2024

    Hello *******,

     

    After evaluating the information we would like to offer a full refund of the cleaning price of $530 if you Agree we will process it and would like to let you know depending on your bak it may take between ***** bussines days to reflect back to your account.

     

    We will wait for your response.

     

     

    Customer Answer

    Date: 07/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you Superb Maids for making this right.


    Sincerely,

    ***************************

    Customer Answer

    Date: 08/19/2024

    Good afternoon,


    I filed a complaint last month about Superb Maids. They responded and said they would refund me the full amount of $530, but I havent received it yet in 3 weeks.


    The complaint id is 
    ********.


    I was hoping that you could get me some information from them about this.


    Thank you.


    Respectfully,


    ***************************

    Business Response

    Date: 08/19/2024

    Hello *******,

    They migth been a confusion from our last comunication we where waiting a response if you agree on the refund amount of the $530. We have process the refund rigth now for you as mentioned before please allow ***** bussines day from today to reflect back in your account. 

     

    Refund ID# *********** for the amount of $530 back to the card ending in 5679

     

    Sorry for any missunderstanding.

    Customer Answer

    Date: 08/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I accept the response again.

     


    Sincerely,

    ***************************

Superb Maids, LLC is NOT a BBB Accredited Business.

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