Reviews

Review Details

• Review fromJD H

  Date: 11/24/2023

  2 stars

  JD H

  Date: 11/24/2023

  They employ a "bait and switch" tatic by giving you a price to clean your home then half way through they say "oh, your house is dirtier than we thought, it will be double or triple the original price." We have filed claims with the FTC and the IRS to investigate the illegal tatics used by this company to steal your money. We urge others to do the same.

  Superb Maids, LLC

  Date: 11/28/2023

  Hello to it may concerns we are providing information and response to the review that our client has left with the BBB
  The client made a booking online at superbmaids.net on August 6th and he got an email confirmation explaining what to expect and informing him that may need more time for the cleaning.
  ---We plan half a day cleaning for a home in average condition. If yours hadn't been cleaned in a looong time, got clutter, dust bunnies, or actual bunnies, more time and budget may be required (e.g. heavy-duty extra) to ensure an excellent result. If we are not prepared for it ahead of time, we may offer you to a) cancel, b) reschedule with an additional budget (depending on our availability), or c) do what we can within the existing budget. Sound fair?
  On August 7th we sent a booking confirmation text and the client responded was expecting us to arrive.
  Our office had checked and we informed our client about the discrepancy in the booking price, based on the booking setting online it was set up for $622
  We also sent a text and the client was aware of the correct setting and the price being $524
  Same day we sent a text informing our client again about the extra time:
  ----If they require any additional time to properly complete the service, the actual cleaning cost may be adjusted accordingly but we will promptly notify you of any changes in cost, and in the event that you are not in agreement with any additional time, we would make every effort to cover as much as possible within the allocated timeframe. Should you have any questions, please do not hesitate to let us know. Thank you!
  On the cleaning day August 9th our team arrived and started cleaning at 9:08 am by 10 am our team sent pictures and informed our office that the house required more time based on the home condition we sent a text to our client that his house would require more time via text explaining what areas (areas like the bathroom, floors, kitchen area all baseboards, the whole house) and the additional cost for it:
  Our team had 3 hours of work and they needed an extra 3.5 hours for an additional $776 for a total of $1300
  Since we didn’t have a response from our client, we called him and also explained via call about the areas and the extra cost our client had asked to negotiate the total cost leaving it at $1000 he was informed that this was going to be checked.
  After checking with the coordinator about the amount of $1000 unfortunately that amount didn’t cover the time for our team and we said it was going to be the $1300 we had spoken via text at 12:25 pm
  The client replied back at 12:27 pm that he authorized the payment and asked at what time the team was going to finish we informed him it was going to be by 3:30 pm via text
  At 2:42 pm we sent a text to our client to inform him that we were providing an extra 15 minutes to our team and that they were going to finish by 3:45 pm the client replied at 12:43 pm that he was aware
  The client called our office and spoke to our representative saying that he checked the house before the team left and to process the charge to his card
  Note:
  There was no complaint provided on the cleaning day from the client.
  The client authorized the extra cost for his cleaning via writing we have proof of a text conversation from the client that we can provide