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Business Profile

Marijuana Accessories

Grasscity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Accessories.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for product, no product received, no replacement sent. TRASH excuse of a company

  • Initial Complaint

    Date:10/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and item on website. Did not receive notification on delivery. Product has not been received. **************** number and website does not work. No reply from emails. Just took my payment and no follow up

    Business Response

    Date: 10/05/2024

    To whom it may concern,

     

    Please be advised that we have already sent an email to the customer directly to answer their inquiry.

     

    Thank you!

     

    Kind regards,

    Grasscity Support

     

     

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from grass city 2 weeks ago. Cant get ahold of them at all for a status update on the order. Phone is always busy and they dont answer emails.

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a shipment number on an order placed on April 6 and an order number and have sent several emails and have called several times but have heard nothing back from them. I want a refund for the $170 order placed

    Business Response

    Date: 04/26/2024

    Our customer support team was in contact with the customer since 04/17.

    They provided the tracking info and the customer understood that since it was an international shipment they should allow a bit more time for the package to arrive.

    The tracking shows it was delivered on 04/25.

    *** / GC Customer Service

     

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 12-14-23to GrassCity for $22.42. I have reached out to company at least ten times to find out what's going on. They tell me it's been turned over to the carrier ***** When I track the order I'm told it's been processed in ***********.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order that was over $200 at the beginning of December 2023. A month ago i received an email that the items were shipped. As of today that pacakge still hasnt moved per tracking. When i contacted *** they assured me there was NEVER a package. I have been trying to contact the company for a month and no one answers, just, we received your email. This morning they advised me they were filing an insurance claim on the non existent package and then insurance could reimburse me. I went to the insurance claim and it lists one missing item that cost like $10 but nothing about the expensive items.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried reaching out to grasscity for a refund to no avail. Their phone numbers do not work for customer support. They're not emailing me back.I want a full refund on my order ********** Can I cancel or change the order?You can cancel or change this order as long as your order has not left the warehouse ? Contact Customer Support Can I change the delivery address?You can cancel or change this order as long as your order has not left the warehouse ? Contact Customer Support Where can I find the tracking?You will receive the tracking code once your order has been shipped, it will also be available within your account information.? To My Account Do you have a question?It is best to view our customer service page. Here we answer the most frequently asked questions. Is your question not listed? Do not hesitate to ask our virtual customer service representative.I would like a full refund, the item has not shipped yet so it shouldn't be a problem.order number is # **********

    Business Response

    Date: 02/28/2023

    The customers order was canceled and fully refunded. They were informed of this action on Feb. 14th, 2023

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a gift for my friend birthday , sent them pictures of items missing in my box set .. also the video of the crack and stratches, at first they responsed aftef i ask them for return label and refund me they disappeared ... this company ****** , phone number always busy

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from Grasscity.Co.** it said it would take **** business days but this is not the case they attempted an delivery on the 11th day, also I missed my parcel due to poor service I received an email saying there was an estimated delivery date on the tracking but there wasnt . I went to sleep at 5am last night when I woke up this morning the tracking said an update at 340 am which would of been before I went to sleep it said ur parcel is due to be delivered today? Why didnt this show when I checked before I went to sleep why did it only show after I missed the delivery? I want my item and compensation for incovienence it said they would take **** business days but they attempt on the 11th day thats past 10 business days now I have to wait till 17th January to receive it. I originally ordered 3rd January and they lie to me saying there was an estimated delivery date onthe tracking link Grasscity support provided me but there wasnt.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only got half of my order. Was told in an email the other half would be shipped in ***** hours but it's been more than a week and I still haven't gotten any tracking number or response from the customer service team. the order number is #**********

Grasscity is NOT a BBB Accredited Business.

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