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Business Profile

Medical Service Organization

Vituity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen in the emergency room Nov 2023... ************ that I no longer have was bill in August 2024.. I received a notice in March 2025 that the claim was approved by my insurance. I called Vituity in March 2025.. they said they would mail me the bill and it is now June 2025 and I still have not received anything.. I need this resolved now and want by **** so it does not go into collections.

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vituity sent me a bill for over $740 for services rendered at an emergency room ******************************************************************************************** and the provider they claim I used on the invoice DOES NOT MATCH the provider on my explanation of benefits with my insurance **************** rendered in May 2024; Billed (and paid) in June 2024 and now I receive this expensive bill from them claiming if I don't pay AGAIN I will go to collections. My hospital, provider, and insurance do not know why I am being billed. This is predatory and malicious of the company and after more than 45 minutes on hold, I still can't speak to a human being about it.

    Business Response

    Date: 04/23/2025

    Thank you for bringing this complaint to our attention. We appreciate the opportunity to help resolve this issue for the consumer.
    However, there were no patient-specific details given within the complaint to properly locate the correct account for this consumer by name alone. The Order Number listed on the complaint (W28 6334) is not one of our account numbers.
    So that we may begin a thorough investigation, please provide additional information such as the name of the patient/guarantor, name of the provider group/provider of service, facility name, date of service, and account number. If a statement was received in the mail, please also provide a copy of that statement.
    This information will allow us to verify the correct account in question and begin our investigation, without these details, we will not be able to locate the correct account and address this complaint appropriately.

  • Initial Complaint

    Date:10/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for $35.00 which looks like a fraudulent website. I don't have any information about the services rendered or dates of when they were supposedly received. It doesn't give me any documentation that provides what services were rendered for the payment of $35.00.

    Business Response

    Date: 10/18/2024

    Good Day,


    Thank you for bringing this complaint to our attention. We appreciate the opportunity to help resolve this issue for the consumer.
    However, there were no patient-specific details given within the complaint to properly locate the correct account for this consumer by name alone.
    So that we may begin a thorough investigation, please provide additional information such as the name of the patient, name of the provider group/provider of service, facility name, date of service, and account number. If a statement was received in the mail, please also provide a copy of that statement.
    This information will allow us to verify the correct account in question and begin our investigation, without these details, we will not be able to locate the correct account and address this complaint appropriately.

    Regards,

    ******* *****, CHC
    Manager, Payment and Revenue Integrity

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Let me begin by stating that I am a Medical Coding Compliance Auditor for a large healthcare system in **********. My husband received a bill from Vituity for a laceration repair performed in the *** In addition to the *** code for the laceration repair, they also billed an E/M code in which the level of service billed is not supported. I have attempted to resolve this issue with Vituity and have had no success whatsoever. I reached out to them and provided coding guidelines as to why the code billed was not supported. In addition to the incorrect E/M code billed, the provider documented things in the Exam section of the progress note that my husband stated were never done. With this being said and billing a higher level *** code than supported, I will be reporting Vituity to the *** for fraudulent billing activity. If they committed fraud like this on my ******** ****, how many other accounts have they billed fraudulently? This place needs to be investigated.

    Business Response

    Date: 09/03/2024

    Thank you for bringing this to our attention. There were no patient-specific identifiers given within the complaint to properly locate the account in question. So that we may begin a thorough investigation, please provide the following information: patients name,account number, date of service, providers name and facilitys name. Once this pertinent information is received, the investigation will begin. Without this information, we will not be able to locate the account and address this complaint appropriately. Thank you.

    Business Response

    Date: 09/10/2024

    We forwarded this complaint to the provider directly to has assistance in locating the account in question as Vituity - ********* EM SC is not a location we bill for Vituity. Please see the attached for the response from the provider who was able to locate the account with the details found in the original complaint. Thank you. 

    Customer Answer

    Date: 09/12/2024

    Here is the requested information requested by Vituity for patient identifiers for my complaint. 

    Patient Name: ******* Tolzman 

    Account #: *******

    Date of Service: 03/07/2024

    Provider Name: ****** ********, MD

    Facility Name: HSHS *********************************;

    Customer Answer

    Date: 09/12/2024

     
    Complaint: 22216300

    I am rejecting this response because: 

     

    Here is the requested information requested by Vituity for patient identifiers for my complaint. 

    Patient Name: ******* Tolzman 

    Account #: *******

    Date of Service: 03/07/2024

    Provider Name: ****** ********, MD

    Facility Name: HSHS *********************************;



    Sincerely,

    *** *******

    Business Response

    Date: 09/16/2024

    Thank you for providing the patient identifiers. Per review of the response we submitted on behalf the provider on 09/10/24, the account number listed is the correct account for the response. I have attached the provider's response again. 

    Thank you

  • Initial Complaint

    Date:08/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company is nonstop calling and harassing me / household. There are messages, no voicemail, ***** answers the phone or no contact in anyway other than ringing and hanging up.13 phone calls in a 6 hour period. I got the company name from the hundreds of reports of Scam from people block their numbers.I want this communication to stop or will have my local ************************ start a report of Harassment.Thank you

    Business Response

    Date: 09/05/2024

    Good Day, 

    Thank you for bringing this complaint to our attention. We appreciate the opportunity to help resolve this issue for the consumer.
    So that we may further investigate the complaint to aid in resolving the issue, please provide the phone number(s)that have been contacting you, to verify if those phone numbers are our customer service lines.

    I have searched our patient database and did not find any accounts associated with name given in the complaint, therefore our request for the phone number(s) contacting you are necessary to determine how, and if, those phone numbers are assigned to our customer service department.

    Once the phone number(s) are received for us to verify, we will be able to continue a thorough investigation to bring a resolution to this complaint.

    Regards,

    *************************, CHC
    Manager, Payment and Revenue Integrity

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/22; I went to ER on Blue Diamond for emergency carethe hospital billed my insurance normally. I received a surprise bill 6 months later by mail, detailing transactions on 12/13/22. Top of bill says its from Vituity NV Koury Ptnrs, a P.O. Box in *************. Supposedly to remit payment to same at a P.O. Box in *************, **? First, makes me wonder if this is a legitimate bill? The bill says they billed **/Bs of Nevada; which seems wrong since I presented an insurance card for ****************** of Arizona. I called and told them; but they just sent me another bill listed as past due.

    Business Response

    Date: 09/28/2023

    Please see the attached for the response regarding complaint 20327086. 
    Thank you for bringing this to our attention and allowing us to review and respond on behalf of the provider Vituity ** Koury Partners PLLC. 

    Customer Answer

    Date: 09/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 01/17/2023, **************************************** Emergency Room.Complaint against Vituity ** Koury PTNRS PLLC.I have ***************** and a secondary insurance (APWU/Cigna). On 01/17/2023, I went to the St. Rose hospital's emergency room (ER) with chest pains. I was not admitted and provided my ******** card and secondary medical insurance card at the time of my arrival.******** and APWU/Cigna made payments to Vituity NV Koury PTNRS PLLC. I have been told by both insurances that I have no payments due for this visit to Vituity. I just received a bill from Vituity claiming I owe them $515.00. The bill states that these are charges are for emergency physician's services and are not included in my hospital bill. I don't have $515.00 to pay and I don't understand why I am being charged when ******** and APWU/Cigna are telling me I don't owe anything.

  • Initial Complaint

    Date:01/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father -in-law ******************************* passed away last February. This company keeps sending a bill for $1821 for 1/12/2020. He was seen at the hospital this day. His ************************ Humana states they paid this bill and has even given me the check number that paid it. This company refuses to speak to me, his surviving wife and has even hung up on the Humana representative that reached out to them to resolve the issue. I can only assume at this point it is a fraudulent claim trying to get double paid.

  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    march 2022 Er visit to st **** dominican following car accident was billed 288 and payed be debit card patient didn't know he was covered under parents insurance when filed with health plan they paid for charges.starting in may i called numerous times to ask about refunding payment that was made before insurance paid the claim they stated 90 days in may in august almost 10 calls have been made still they cannot explain when my refund is coming and i have spoken to 3 supervisors and still nothing from now 6 months of waiting. Billing agency doesn't have anyone u can speak to besides entry level phone agents and have been waiting for 6 months for our refund

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