Complaints

This profile includes complaints for Moving Services SP LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Services SP LLC

  1405 Arville St Ste 101 Las Vegas, NV 89102-0539

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  Moving Services SP LLC

  3950 W Harmon Ave Las Vegas, NV 89103-5507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26 th 2022 hired them to move my son from ****** ***** to ***** ** . They charged me ******* and more than they quoted it would be by almost a ******* dollars . They came late and their helper quit on the spot. So my son had to help them load his stuff we still were charred for that . Then they delivered a month later and brought no helper so my son again had to help unload and we paid for that. They damaged our items and no claim as they were not going to do anything about that. They lost our ******* mattress . They say they found it in their warehouse but cannot get it on a schedule to deliver it. I have repeatedly called no one calls back I tried to get a manager no one calls or cares I have asked for my money back to cover cost of mattress and still no help. They are not a reputable business . I would like to get my mattress or money to buy a new one. Any help you can give they still have not scheduled delivery and it has been since august 8 th .

  Business Response

  Date: 10/10/2022

  This customer, *************************, stayed at the reserved 535cf for her items that she signed for on her contract on 07/21/2022. The only additional costs at the time of pickup were a television packing fee for $50.00, a $75.00 stairs fee, and $100.00 storage fee. The timeframe that we provide to customers for when we expect the truck to arrive at pickup or at delivery is an estimated timeframe as there are factors on the road that are out of our control like traffic,road conditions, weather conditions, DOT weigh scale lines/DOT inspections,accidents, etc. We apologize for arriving later than we were expecting. This pickup was a smaller job and even though we had lost a crew member that day the ******* who was there was perfectly capable of loading the truck himself. We appreciate that this customers son helped the *******, however that was of their own volition. We apologize that this customers items were not returned to her in the manner of her expectations. We do our best to handle all items with care and respect. This customer has insurance covering their move and they can file a claim for compensation for any damaged and/or missing items. We have sent ************************* the claims information through email. Regarding the missing mattress, we have notified the customer that the mattress has been located and are working on getting it delivered back to her. As soon as we have the mattress on the delivery schedule, we will reach out to ************************* to confirm her for delivery and provide an eta.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move 8/12 - current Moving job SP4430525 I was working with Moving Services SP and A1 trucking for my long distance move from ******* ** to ****** **. I was first told that Moving Services SP by a person named ***** that Moving Services SP was not a broker, and that they'd be able to help out my move without selling to the first buyer. I found out later that they were in fact a broker, and when I texted *****, he then explained that they are brokers, just "more trustworthy" because they select their moving companies.Concerned, I asked, what's the insurance policy like? ***** from Moving Services SP said I would be "fine" with the generic insurance because they work with great movers.This made me feel uncomfortable, because I was obviously lied to originally, but this was such a huge move, I decided to continue my trust with Moving Services SP since nothing bad happened, and miscommunication just happens sometimes.I was originally quoted for $2793.81 for I believe 450 square feet, with a 700 dollar deposit to Moving Services SP via Zelle. I was supposed to expect my things around the 26th of August.When the time came to pick up my things for delivery, I was told multiple times, I would not be charged anything extra without CLEAR explanations of fees before leaving the premises. This was not the case. I had several movers arrive on the agreed upon date, but none of them spoke English, and I needed to communicate through ******************************* (A1 trucking) through the phone to get everything sorted out. ********* let me know he wouldn't be able to be the person to translate anymore, since he had a flight, so I was left with the movers at their own devices. They moved all my things, and while ********* was at the airport, he called me letting me know it would get raised from 450 SQFT to 600 SQFT. He also said he would call me back the following day once he was landed and could hash out the details. This did not happen.Cont on PDF.

  Business Response

  Date: 10/10/2022

  At booking the sales rep explained to this customer that we are not a typical broker who just sells the job to the highest bidder in a pool of unknown companies. We work with three carriers who we know personally and know how they work with one of those carriers being our parent company. We also assist the customer with their move from the time of booking until the job is complete after delivery. Typical brokers sell the job to a carrier then wash their hands of anything to do with the job or the customer. Just because we are not a typical broker that does not mean that we are not a broker. It is stated in the contract that *********************** signed on 06/26/2022 that we have been hired as their moving coordinator/booking agent/scheduling and support team, not to handle or otherwise participate in the move as laborers or carrier, in acting as a shipper/logistics and **************** only. We provide our customers with the basic level of liability insurance for their move free of charge. Our company does not offer additional insurance for purchase, so we suggest adding a rider to their homeowners or renters insurance as a cost-effective option. We apologize that the crew did not speak English as their first language. The dispatch manager made sure that he was available on the phone to speak with this customer to address any questions or concerns. This customer needed quite a bit of attention during her pickup, which we are happy do, but unfortunately the dispatch manager had a flight scheduled and could not continue to speak to her while in the air. **************** attempted to assist her as best as they could going forward while the dispatch manager was unavailable. At pickup this customer had additional items that we did not know about that was not on her inventory. There was also some dead space since we were unable to stack anything on top of her motorcycle. These items took up additional space on the truck which increased the total amount of cubic space that her items utilized.This customer was given the choice to stay at the reserved amount of cubic feet that is on the contract or pay for the additional space at the contracted rate.*********************** chose to include the additional items and pay for the additional space. All additional services are stated on the contract. After delivery,*********************** notified us that she had some missing and damaged items. We have sent her the claims information so she can file a claim for compensation. We are still in the process of searching for her missing items and if found we will make arrangements to have them returned to her.