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This profile includes reviews for Moving Services SP LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Services SP LLC

  1405 Arville St Ste 101 Las Vegas, NV 89102-0539

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  Moving Services SP LLC

  3950 W Harmon Ave Las Vegas, NV 89103-5507

Review Details

• Review fromKira R

  Date: 05/13/2025

  1 star

  Kira R

  Date: 05/13/2025

  I had a move back in february by another company but these guys also apparently have my number and have been bothering me today. I told the first caller I had it taken care of and figured that would be it, then a 2nd call came a couple hours later so I ignored it, now I just got a 3rd call and picked up to say hey I already said no (politely) with the intent to get my number removed, and the guy hangs up on me mid sentence. Safe to say they're rude and can't take no for an answer! Freight movers and their sales people are despicable and will say anything to get your business. Believe the reviews!!!!! It's not worth it!!!

  Moving Services SP LLC

  Date: 05/14/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced.
  
  We take complaints about unwanted or repeated calls very seriously, and we absolutely do not condone rude behavior or disregard for someone’s request to stop contact. Unfortunately, your review did not include the phone number that was called, so we are currently unable to identify and remove it from our system. If you’re willing to provide the number that was contacted, we will ensure it is permanently removed from our list immediately. You can reply here or email us directly at [email protected]. We appreciate you giving us the opportunity to address this and make things right. Thank you again for your feedback.

• Review fromJason A

  Date: 04/21/2025

  1 star

  Jason A

  Date: 04/21/2025

  I contracted Moving Services SP in Las Vegas for a relocation from San Diego, CA to Casa Grande, AZ for a one-bedroom apartment. After several discussions with Mike and Justin ***** at XXX-515-5977, we agreed to a contract amounting to $4,502.00 for approximately 653 cubic feet. The inventory included 25 items and 40 pieces.
  On March 26th, 2025, ***** Movers arrived to pick up the furniture. They wrapped all items and placed them in the street. Subsequently, they informed me that the furniture was larger than anticipated and revised the quote to $12,849.00, citing the cubic footage would be triple the estimate. Despite having already removed items and all boxes, reducing the move to only a one-bedroom apartment with a queen-size bed (totaling 39 pieces), they maintained the inflated charges. I had to pay ***** Movers on the spot $3579.53.
  I spoke with Elenita Marie at SSP Moving, who indicated that Mike was unavailable. During heated conversations, I questioned the tripling of the estimate but to no avail. Elenita offered to settle on $8,400.00, no less. She mentioned this situation frequently occurs and asked whether I wanted to proceed with the move. Given my furniture was still on the street and the movers threatened to leave it there if I did not sign, I was compelled to pay an additional $3,400.00 to complete the move and sign the revised contract reflecting the erroneously inflated charges.
  Delivery was done by **** ****** Movers who I had to pay Zelle $3475.28
  Moving Services SP is the biggest con/rip off company I have every delt with. I recommend that no person contract with any of the 3 companies as they are shady and unprofessional and legal thefts and will hold your furniture hostage until you pay the ransom Never use this company... Most unreputable. Had to leave one star for review other than that would leave negative.

  Moving Services SP LLC

  Date: 04/22/2025

  Thank you for your feedback. We regret that you were dissatisfied with your recent moving experience and appreciate the opportunity to address your concerns and clarify the facts surrounding your relocation from San Diego, CA to Casa Grande, AZ.
  
  At the time of booking, your estimate was based on an itemized inventory totaling 67 pieces and approximately 743 cubic feet. During the quality assurance call, you updated your inventory and removed a number of items, reducing the estimated volume to approximately 653 cubic feet for 40 pieces. As explained during booking and in your contract, the rate per cubic foot was locked in at $4.25/cf. However, the total price can fluctuate based on the actual volume used at the time of pickup.

  
  

  When our crew arrived on March 26, 2025, it became clear that several of the items were oversized, non-stackable, or required additional space due to their fragility or construction. Specifically:
  
  -The two-piece sectional couch was much larger than standard size and required more room.
  
  -The kitchen hutch was oversized, fragile (glass), and non-stackable.
  
  -Two wicker chairs and a wicker ottoman could not support stacking.
  
  -A marble table was unstable and required special handling.
  
  A uniquely shaped shelf could not be safely stacked.

  
  

  Based on the actual measurements, the volume of the full shipment would have exceeded 1,500 cubic feet. In accordance with FMCSA regulations and the original agreement, we could only load up to the contracted 653 cubic feet without a signed revised estimate. Items that exceeded the contracted volume were placed near the truck only to allow space assessment, not as a means of coercion or to “hold items hostage.”

  
  

  You were presented with clear options:
  
  1. Proceed with loading only the volume covered under your original contract,
  
  2. Authorize a revised contract based on the actual volume required.
  
  The updated price, originally totaling over $12,000 based on space needed, was significantly discounted to $8,540 as a courtesy. This revised agreement was reviewed with you in full and signed voluntarily before the additional items were loaded.

  
  

  At delivery, you were provided with the standard FMCSA-approved payment options: cash, U.S. Postal Money Order, or Zelle. You elected to pay via Zelle. This was your choice; you were not required to use this method. The delivery was completed by Best Choice Movers, a licensed carrier within our network. All services were rendered according to the terms of your contract and applicable federal guidelines.

  
  

  While we understand that moving can be a stressful process, we remain committed to transparency and professionalism. If you would like to review any documentation, including your estimate, QA notes, revised agreement, or bill of lading, we would be happy to provide it.

• Review fromsusan l

  Date: 05/19/2024

  1 star

  susan l

  Date: 05/19/2024

  tis company is the worst my husband and I contracted to make a move from Az to Mt, kept up with letting them know when we had a firm offer on the sale of our house...sure just let us know when your ready,,, bla bla bla, we sold and I called 38 days ahead of our closing date and all was arranged thru them, 2 days later we were informed that our things were going to be put on the truck, we were told was a single 26 ft with our things and we were informed it would include other things and would be traveling around with our stuff, I told them when I booked them I had plants, nothing was said and all of the sudden they dont do live plants. needles to say they left us with nothing, I am 74 and my husband 80, we are to old for this kind of treatment, they became rude and condescending and practically mocking because I was so upset..... We have turned them into Dept Of Transportation and Fraud to our credit card co to try and get our deposit back.... NEVER USE THESE MOVERS one star only because I had no choice but leave something

  Moving Services SP LLC

  Date: 05/23/2024

  I apologize for any inconvenience we may have caused. This customer booked her move with us on 03/08/2024. When the customer is electronically signing their contract, it states that they have 72 hours from the date and time of booking to cancel and receive a full refund of their deposit. This is also stated on their contract and due to the dispatching process beginning after the 72 hours from booking. This customer originally booked with a pickup window of 4/25 and 4/26, then called to change her pickup dates to 5/25 and 5/26. She then called the office on 05/16/2024 to tell us she wanted to be delivered on one specific date. It was explained that she had booked her move with standard delivery service which is an estimated timeframe of 7-14 days from her first availability date although we could relay her request to scheduling and try our best to get her items delivered on or as close as possible to her requested delivery date. She spoke with management about adding a guaranteed delivery window or specific delivery date which would be an additional service and hence an added charge. Customer was upset that we could not guarantee the delivery of her items on a specific date free of charge. We never told her on 5/16/2024 that her items were going to be picked up in 2 days because her pickup window was still 9 days in the future. This customer also reserved 786cf. of space on the truck which does not fill the truck entirely since it holds approximately 2,000cf., so of course other customer's items would be on the truck as well. It was explained to her that her items would be stickered with her information, inventoried, and separated by other customer's items with a partition. Regarding the plants. We do not take live plants since our customers have 30 free days of storage built into their contract and their plants would not be in sunlight or get watered until they are returned back to them. Because of this they could perish, so that is why we don't take live plants, and everyone would be upset with us if their plants died. None of our employees are ever rude or condescending towards our customers. That would be a case for termination. I think this customer was just unhappy with what we were telling her. Our company policy is to be transparent and tell our customers the truth, we aren't going to yes ma'am just to appease them in the moment then have issues later down the road. When a customer cancels their move outside of the cancellation policy then their funds go into our escrow account for them to use up to one year from the date of cancellation towards a future move with us. This customer is choosing not to abide by the contract she signed on 03/08/2024 and instead is disputing the charges with her bank. We will answer the dispute when it comes in showing the cancellation occurred outside of our policy. We have not nothing wrong, however if she feels as though she needs to contact the DOT that is her prerogative. We are a family and veteran owned company who tries their very best to provide a much-needed service to the public and most of our employees are veterans as well. We hold all of our employees to a high level of excellency. All calls to and from this customer have been reviewed by upper management and we have not found that any errors have taken place. This could be a case of miscommunication. If we find that an employee has treated one of our customers or potential customers with any form of disrespect they would be disciplined and possibly terminated.     

• Review fromNicholas S

  Date: 04/12/2024

  5 stars
  Best long distance moving available. It seems like a lot of these other reviews are of people who didn't read their contracts completely. I used them to move from New Mexico to California and they were extremely professional and careful with all of m belongings. Nothing was missing or damaged. They worked with me on the price too.

• Review fromNikki R

  Date: 11/28/2023

  1 star
  This company is designed to get your money! They're sales people are scammers. They make it hard for you to cancel so you won't get anything. They talk false pretenses! They they'll say you can cancel anytime but you can't They also say if no one gets back to you are supposed to call them.
  Sean Bond you are a scammer sire you don't earn earnest money.

• Review fromColette C

  Date: 11/11/2023

  1 star
  After meeting with Tom ********, owner, feeling he was honest & trustworthy, it’s been 3 months since our move, WOW WERE WE WRONG! Tom, when at our home, said, "we do not hire Chip and Nick", a play on words
  They sent a crew that complained the entire time they; at our new home the new crew was THE worst group of 3 men; 1 stayed in the truck and 1 barely worked. They put boxes CLEARLY marked with a place, in the wrong place repeatedly
  In our basement, they piled all boxes IN ONE CORNER, to the point we could not even get NEAR any of it, until my husband saw it and yelled, STOP! He had to TELL them to put the boxes around the perimeter of the basement so we could actually GET to the boxes eventually!!
  They also damaged our walls, brand new hand rail; when I pointed it out they shrugged. Jen theoffice manager, said we had up to 9 months to make any claims for damages or losses.
  After 3 months, we assessed everything we had gone through & found we were missing a box with $400 worth of pots & pans; they broke a storage cabinet ; & the damages to our walls and handrail.
  Made the claim, per the office manager & we got the settlement letter today.
  "In the absence of notations confirming anything went missing while in transit, we cannot assume anything went missing in the van line's care. We must respectfully decline liability for the items claimed to be missing. Whether a loss s confirmed or not, we do run a trace on the items, during our trace nothing was located."
  Ok, How could I confirm anything was missing "during transit" with 100 boxes to go through when I got to my home?
  "In order for our office to consider a claim for property damage, it must ben noted at the time of delivery, in the prescence of the delivery crew and on the delivery paperwork"
  WE TOLD THE CREW THEY DAMAGED OUR WALLS, SHOWED THE DAMAGE & THEY SAID, YOU REPORT THAT TO THE OFFICE MANAGER, and I DID BEFORE I PAID THEM!!
  They misrepresented everything and won’t pay for our damage

• Review fromDelia T

  Date: 08/28/2023

  5 stars
  Me and my husband debated on which company
  was best for are move
  Moving Services SP LLC was are go to they did a
  fantastic job move everything with ease and no
  problems they were very responsible and respectful
  towards my belongings and handled everything with
  care highly recommend thank you guys

• Review fromDiana G

  Date: 05/22/2023

  1 star
  I am 73 and have moved dozens of times and never had such a horrible experience. They called on a Friday afternoon to say the moving truck (with Royal Moving and Services) broke down so they couldn't pick up on Sunday as scheduled. They offered to refund my deposit and connect me with another moving company who would not be able to move me until Wednesday or Thursday. I would have to start the paperwork all over with them. I needed to call my apartment manager to ask if I could stay over and confer with the other moving company to find out what they charge. The person who called, Justin, was brusque and rude. He said he was leaving soon and gave me no time to make calls. I tried calling back an hour later after making my necessary calls and could not reach anyone. I tried calling other numbers and ultimately reached nobody. I was left for the weekend to wonder what to do and research other avenues. By the time I reached them Monday morning---at which point I was holding over on my apartment--- I was frantic and lost all trust for the moving company. I ended up putting my stuff in storage, hiring another company at twice the cost and flying back up from Arizona to Oregon to complete the process. The move cost many thousands more than budgeted. I am leaving one star just because there's no option for negative stars.

• Review fromPatricia L

  Date: 02/14/2023

  1 star

  Patricia L

  Date: 02/14/2023

  We contracted with this company as brokers in October of2022. For $2,000. they promised timely and professional packing, storing and delivery of our belongings. What they failed to mention was they were brokering us to a company with no insurance, who lost their DOT, arrived to pack us 2 days late in a rent a truck, stored our belongings on the street for 3 days and only delivered a partial load. But they took $5000. In cash. Moving Service’s response was to wash their hands of any responsibility and continue their business. We have no recourse to getting the rest of our belongings. The DA’s office is aware as is FMCSA but I doubt we will get the rest of our belongings, including the flag that was draped on my son’s coffin

  Moving Services SP LLC

  Date: 02/15/2023

  We truly apologize that your household goods were not returned to you in the manner of your expectations. Moving Services has tried to help find a resolution to this customer's situation. It has been explained to the customer that they would need to file a claim for any items that are missing and or damaged with their carrier. The carrier has been notified to reach out to the customer to provide necessary information. 

• Review fromBryan D

  Date: 12/14/2022

  1 star

  Bryan D

  Date: 12/14/2022

  Our experience with this company was less than desirable. I will say the moving staff was nice, but that’s about the only positive thing I can say. We moved from California to Texas this September, we moved with some furniture, tv stand, workout equipment and boxed. However, they transported my belongings without moving blankets and no protection. They stacked metal workout gear with sharp corners directly on my furniture. Needless to say, my furniture had deep cuts and scratches, paint transfer from rubbing and not a single piece of furniture arrived undamaged. On top of that many of my boxes arrived crushed. We contacted their customer service and it took a month just to get a quote, they said they would refund us only $60 since we didn’t purchase their full protection insurance. We didn’t think we had to buy their top insurance because we expected them to take at least some reasonable steps to care for the belongings and I didn’t have anything fragile. All of this could have been prevented by throwing packing blankets on our furniture and not stacking heavy metal objects without securing them on top of my furniture. I would not recommend this company, I would not waste your time and money working with them and buying their protection plan when they will make no efforts to protect your belongings in the first place.

  Moving Services SP LLC

  Date: 12/27/2022

  We
  apologize that the services provided to this customer did not meet
  their expectations. We do our absolute best to handle all items with care and respect. This customer sent us pictures of the damaged items
  for their claim which consisted of minor scratches and paint chips on 3
  items, a television stand, ottoman and center table. This customer had
  50+ items on their inventory, with 3 items resulting in minor cosmetic
  damage. This customer chose the basic level of liability insurance to
  cover their items during the move, which was provided free of charge. We
  did not charge this customer for any protection plan and we don't offer
  additional insurance to purchase, that would be at the discretion of
  the customer and purchased with a different company. We processed this
  customer's claim according to the level of insurance that they had
  chosen at the time of booking. We explained to this customer that we process claims in the order that they are received into our office. Also, it is stated on the claims letter sent to this customer that the claims process could take up to 90 days which is a Federal Law guideline that we go by. Unfortunately, we can only provide a customer with compensation according to their level of protection, which is what was executed and completed for this customer.