Reviews

This profile includes reviews for Moving Services SP LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Services SP LLC

  1405 Arville St Ste 101 Las Vegas, NV 89102-0539

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  Moving Services SP LLC

  3950 W Harmon Ave Las Vegas, NV 89103-5507

Review Details

• Review fromAlejandra R

  Date: 08/04/2022

  1 star

  Alejandra R

  Date: 08/04/2022

  Made the move from California to Texas and they tried to upcharge me in the instance my boxes got to Texas before I arrived. Then once my items got here they claimed their big rig wouldn't fit through the neighborhood after the dispatcher, I believe her name was Brianna or something that started with a B, called me back and then tried to get to to pay $350 for the SINGLE mover to unload the truck and load a U-Haul. After we came to a compromise she tried to then charge me $80 of a waiting fee because the truck driver was waiting for myself and my boyfriend to load up the pick up truck. I feel like I spoke to about 5-7 different people overall in my experience. Never again will l be using their services.

  Moving Services SP LLC

  Date: 08/30/2022

  This customer got her items picked up on 06/09/2022 and chose the following day, 06/10/2022 as her first available delivery date. If the customer was not available to accept her items so soon after pickup then her delivery would have been delayed until she was ready to receive the items. This customer was told if the truck arrived at the delivery location before her then the items would be put into storage at the customer's cost. At delivery, the semitruck could not safely navigate and park close to the drop off location and because of this a shuttle was needed to complete the delivery. The customer chose not to pay for the shuttle and load the items into her own vehicle which took more time than it would have taken the crew to unload, which is why there was a waiting fee. All additional services and related fees are stated on the Ready for Delivery form that the customer signed at the time of pickup.

  Alejandra R

  Date: 08/30/2022

  There was no crew; once again per my review, it was a SINGLE mover, meaning only one individual was driving the semitruck leaving my partner and the lone driver to unload my items from the semitruck and into our vehicle. The waiting fee was not necessary for the 2 trips it took, which took under half an hour.

  Moving Services SP LLC

  Date: 08/31/2022

  The customer was given 2 options; utilizing a shuttle or taking it upon themselves to complete the delivery. This customer held up the driver while they decided how they wanted to proceed. The $80 waiting fee includes that time and the time it took for the customer to complete delivery themselves. This was a minimum move with only 20 boxes, twin bed, frame/headboard, 2 sm bookcases, computer tower/screen and a sm desk. We can't send out a large crew to unload such a small load when 1 employee is fully capable of completing the delivery. The customer states that it took under 30 minutes to complete, it's safe to say that the customer had a relatively quick and easy time handling it. For liability reasons the mover could not assist the customer in their personal vehicle. I understand the customer is upset and if all that is in dispute is the $80, in order to come to a resolution, we would be happy to provide this customer with refund of $80 even though the customer agreed to the charge.

  Alejandra R

  Date: 09/01/2022

  So then, what was the need to mention that a crew would have been better or quicker in the last response if it was not needed like the company stated? I will leave the matter at that. I no longer desire to drag on this matter. I've stated my piece, if this company decides to cover their backs however they please.

• Review fromDavid T

  Date: 07/22/2022

  5 stars

  David T

  Date: 07/22/2022

  Long distance moving is a very stressful and time consuming task. I have moved many times in my life and this was by far the best service I have ever received. The movers were very respectful, polite, hard working, careful with our items (and we had a lot), arrived on time at both ends of the move, showed up prepared to pack and protect all our items. They even Unpacked everything from boxes to furniture; they worked diligently until all their jobs were completed, and made sure everything was placed back exactly where it belonged. Their price matched or beat every other quote that I got for long distance moving. You don't even have to think about it because their customer support is excellent as well! All of my moves were completed on-time as promised.

  Moving Services SP LLC

  Date: 11/28/2022

  Thank you, David, for entrusting us with the care of your items. We’re glad we made your experience a great one and will be happy to help you again in the future. Our employees work really hard and it's really nice when a customer takes the time to let us know when we've done a good job. It makes everyone want to work even harder.