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Business Profile

Online Gaming

Caesars Interactive Entertainment, Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 40 Customer Reviews

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Review Details

  • Charles S

    Date: 12/25/2023

    Service non existent. Chat is a Joke. AI Robot. Caesers has no email or phone service. Worst online Gambling Site!

  • Joe W

    Date: 11/01/2023

    Terrible costumer service, slot glitched and I sent proof a video and screenshot and I'm just blown off will not comp me for my losses that was there fault not mine

  • Dan C

    Date: 09/27/2023

    Just freaking forget it this casino is a straight scam! You people are completely ridiculous and a fat joke! I asked for a supervisor uh i dont know 5 times and you all are ignoring my request! None of you people should have a job because not one of you helped me and fixed this situation! Im disgusted! There is no way it takes over 3 weeks to just look at 2 documents to get me verified its honestly **!!! I also asked to be compensated for this whole mess and was told No! Do you understand how disrespected I feel!? After being ignored for weeks and told the same damn thing via email, and thats if i even get an email back!!???? You people say you "reached" out to the so called "department" to find out what is taking so long but you guys are lying jokes! If your casino doesnt know how to do customer service and actually HELP people than dont have a casino! Also when someone asks for a freaking SUPERVISOR i think maybe you should honor that request because i dont know of one company that refuses that request or completely IGNORES it! Also you should compensate people for the lack of help, communication, respect, and trouble this casino causes anyone! ESPECIALLY ME! I am a VIP member at almost every Pennsylvania online casino and I have NEVER been treated this way! I can't even wrap my head around all of the complete incompetence of the Customer service at this casino! Disgusting! Thanks for nothing!!!!!
    Please everyone BEWARE of Caesars Palace online casino Pennsylvania! The worst customer service i have ever experienced! It literally makes me sick!

  • Alyssa T

    Date: 09/14/2023

    Terrible customer service. Argued with me and combative and didn’t and didn’t make sense when I asked for clarification they just kept stating someone told me already but they were not clear the first time. I lost my cool a little bit with the agent and said it was misleading, ridiculous and not clear but their promo for first time users is extremely misleading. It clearly states on the promo that if you deposit $50, you get $250 in bonus bets. You just have to make a wager of $50 and you’ll get it. This is incorrect and if you read through all the terms and conditions it says your first bet has to be a $50 wager. They bait and switch you. It’s unfortunate this happened and all I wanted was the bonus bets and they told me essentially I should have read through this massive page of terms and conditions. They were rude and were completely unwilling to work with me or hear me out. Just kept sending me terms and conditions and saying they already told me. I have worked in customer service for over 15 years and I would be fired for the way they talked to me. I wasn’t asking for much and wanted to have a good experience or at least a conversation about it. I rarely make complaints but this was the worst service I have ever received from a company when I brought up an issue. There was not even a hint of empathy or understanding from them. They want new customers but have made a terrible effort of trying to keep customers from my experience which is very unfortunate. I know I’m just one person and it won’t make a dent in their profits at all but they have lost a customer for life.

  • Alex R

    Date: 09/06/2023

    Frauds plain and simple. They defraud you with bot farming the app reviews to boost their rating. They defraud their own employees. Their support is near non-existent. They arbitrarily lock people out of their accounts so they can't withdraw. Approximate wait time for chat today was 4 minutes, I ended up waiting 30 minutes before they disconnected me saying "there is no agent to be found", and tried a second time, another wasted 30 minutes with same results. Then called them and was on hold for ANOTHER 30 minutes before reaching a human. I was on hold for 1.5 hours today alone. Thankfully it was the very last time since I washed my hands of these slimy criminals forever. Only trust the 1-2 star reviews as the 5 stars are all fakes, planted by Caesar's. I lost over 5 hours of my life trying to reach support, in 3 attempts over 7 days.
    Truly the bottom of the barrel of all sportsbooks. Makes me sick thinking I visited their physical location while on vacation several years ago. If regulators weren't swimming in bribes, bookies like Caesar's would have been shut a long time ago.

  • David A

    Date: 06/20/2023

    I would give a half a star or no star if possible. In December 2022 I opted in a sign on promotion to place a bet and if I lost I would still receive a free bet. Sad to say I never received a free bet after the bet was completed and I lost my bet. When I spoke to a customer service representative in December the rep said she could see that i absolutely had that bet on file but the a few months later after the bet transpired i then went back and spoke to 2 different customer service representatives both told me there was no record in their history books that I made such a bet. Obviously I was infuriated and asked to speak to a supervisor both told me since supposedly the issue was resolved they could not elevate it to the supervisor. I do not recommend Caesars Sportsbook & Casino to anyone because of the fact they do not honor their word.

  • Michael M

    Date: 06/05/2023

    Scammed me out of $80, customer support is extremely rude/disrespectful. Their "escalation specialists" did not care about my issue at all, and completely disregarded me. I have yet to receive a refund.

  • Dottie D

    Date: 02/04/2023

    They offer a Best Price Guarantee on the website for the Flamingo Hotel, which needs to be submitted within four hours of booking. I raced to submit the claim form within 30 minutes of booking with the hotel, only to be denied as the timestamp was not visible. I have not received any reply after resubmitting the claim with a clear timestamp. I assumed this offer was fraudulent as it was too good to be true. False advertising should be illegal!

  • Felicia S

    Date: 01/10/2023

    Poor gaming site, no good wins, deleted the junk!! No more wasting money in there!

  • Chris M

    Date: 08/11/2022

    Chris M

    Date: 08/11/2022

    Bait and switch central. Caesars routinely offers promos to its users. After opting-in to multiple promos, Caesars failed to acknowledge the terms of the promos. I escalated this to their customer service team who told me on multiple occasions that they needed "to escalate to senior management" and that I should "check my junk folder for a resolution." They blame their errors on "tech" which is BS. Stop offering promos if you are unable to track them. Stay away from this unorganized and potentially fraudulent sportsbook.

    Caesars Interactive Entertainment, Inc

    Date: 08/12/2022

    No Account Found

    Chris M

    Date: 08/12/2022

    Yeah because I deleted it yesterday..

Caesars Interactive Entertainment, Inc is NOT a BBB Accredited Business.

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