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Business Profile

Online Gaming

Caesars Interactive Entertainment, Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 40 Customer Reviews

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Review Details

  • Jason D

    Date: 09/14/2024

    Jason D

    Date: 09/14/2024

    Payouts are low. Bonuses virtually non existent and do not pay. Code for welcome offer was put in for first deposit. Never got credited. Tried again on 2nd deposit. Never got credited. Gave up trying. Made a few more deposits. Played for about 3 hours, never once got higher than what i put in. I dont mind losing, thats part of gambling but being as there is absolutely no return I wont be playing here again.

    Caesars Interactive Entertainment, Inc

    Date: 11/06/2024

    Hello Jason,

    We greatly appreciate hearing our customers' feedback.  We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around.  Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play.  Thank you so much again for your feedback.


    Kind regards,

  • Dennis D

    Date: 09/04/2024

    Dennis D

    Date: 09/04/2024

    Worst online gambling site. They need investigated. Don't play their slots.

    Caesars Interactive Entertainment, Inc

    Date: 09/09/2024

    Hello Dennis,


    Thank
    you for taking the time to share your concerns and observations regarding Caesars Online.  Please
    accept my apology for the experience you had with our online gaming. Customer feedback is vitally important to us. In fact, without seeing our world through the eyes of those who truly matter, our customers, we would not be able to offer the truly great service we can provide.  I will be sharing your comments with the management team in each department you mentioned to ensure that the issues you had are addressed.  We truly appreciate your business and hope that you will give us another opportunity to serve you.


    Kind regards,

  • Mark Z

    Date: 08/25/2024

    Mark Z

    Date: 08/25/2024

    The online casino is a scam. Don't do it. This site logs you off randomly and steals your bonus play if it is ever won. AVOID THE SITE! I would give it a ZERO if I could!

    Caesars Interactive Entertainment, Inc

    Date: 11/06/2024

    Hello Mark,


    We greatly
    appreciate hearing our customers' feedback.  We utilize that feedback to ensure positive changes can be made so that
    you may have a much more enjoyable experience the next time around.  Rest assured we will make every effort to
    improve based on your feedback. I
    regret that you are hesitant to give us another opportunity to serve you, but
    we certainly understand that our customers will make the right decision for
    them on where they will play.  


    Thank you so much again for your feedback


    Kind regards,

  • Tanya C

    Date: 08/24/2024

    Tanya C

    Date: 08/24/2024

    Worst Customer Service I have ever seen in a business along with terribly bouncing reels and 15+ dead spins in a row on every single slot game in the last few days straight. Customer Services only response is to delete and reinstall which fixes for ONLY the first spin after redownloading. There are errors generated every single day that I have emailed Caesars daily since June along with completing numerous incident reports that never see a resolution. When tournaments run the reels won't initiate a bonus or free spin for hours on the same 20-40 cent bet. I have contacted the gaming board and Cc'd them on many emails regarding these issues and Caesars still has no resolution. They are not compatible with Google Pixel yet they fail to report that information causing a huge money suck for customers. Theres absolutely no reason a customer should go through $100 in less than 30 minutes at 40 cents and every spin be a dead spin. It's guaranteed the only casino platform that you can have 20+ dead spins in a single row and the customer service has never in all my years reimbursed or given any bonus money. You wait so long depositing to gain your members bonuses for them to take them within minutes on their dead reels for weeks at a time. If you want fair gaming, it's absolutely NOT Caesars. I bet you your $20 deposit your first 12-20 spins will be dead on any slot game with their app. I'll double it if you win that's how positive I am they are rigged to cause the customers significant losses. Monthly someone from the gaming board should have to play the slots and ensure they are functioning properly, the State will be flabbergasted at the non sense occuring within this company. I have months worth of screen recordings and screenshots to back up this claim. I wouldn't be surprised if we see them on the class action lawsuit website in the next year because this should be 100% illegal to not provide a fair gaming experience period in market like this especially!

    Caesars Interactive Entertainment, Inc

    Date: 09/17/2024

    Hello Tanya,


    I received a copy of your complaint to the Better Business Bureau describing your recent experience.  We are very grateful to have this opportunity to address your concerns and hopefully to reassure you of our dedication to providing you with the finest products. Please accept my apology for the unfortunate incidents you experienced.  As we continually strive to improve our facilities and service, the information you share allows us an opportunity to see our operation from your perspective.




    Again, we appreciate you bringing this to our attention.  We will make every effort to improve based on your feedback. If you would like to further discuss this matter, I would suggest contacting Caesars Sports book at 855-754-1200. Your business is truly appreciated, and we hope that you will allow us another opportunity to serve you again so that we can show you the great hotel experience we all work so hard to create.



    Warm regards,

  • Kevin S

    Date: 08/10/2024

    Kevin S

    Date: 08/10/2024

    I am a seven stars member and have bern for a few years and I decided to book my seven star retreat with ceasers palace in Las Vegas. From the time I booked it until now the host they assigned me was very rude and literally talked down to me as if I was a problem for her to even talk to. I have never been treated so hateful over the phone. My retreat is not until aug 21 and after how I was treated I not even sure if I even want to go on this trip even after spenting all this money on airfare. I have called and left a message with there corporate office explaining what happen to me and still no call back. I get you are a multi billion dollar company but without your customers you would not be were you are today. As a CEO of a medical practice myself I would be out of business if I would talk to my patients in the way your host spoke to me. I would like someone from the corporate office to call me about this matter so they can hear how people are being treated.

    Caesars Interactive Entertainment, Inc

    Date: 09/17/2024

    Hello Kevin,


    I received a copy of your complaint to the Better Business Bureau describing your recent experience.  We are very grateful to have this opportunity to address your concerns and hopefully to reassure you of our dedication to providing you with the finest accommodations and service that Las Vegas has to offer. Please accept my apology for the unfortunate events that occurred during your stay.  As we continually strive to improve our facilities and service, the information you share allows us an opportunity to see our operation from your perspective.




    Again, we appreciate you bringing this to our attention.  We will make every effort to improve based on your feedback. If you would like to further discuss this matter, please contact us directly at 877-716-4500. Your business is truly appreciated, and we hope that you will allow us another opportunity to serve you again so that we can show you the great hotel experience we all work so hard to create.



    Warm regards,

  • Kenneth R

    Date: 06/23/2024

    Kenneth R

    Date: 06/23/2024

    Worst app they took my money on deposit and then tell me I have to make another deposit with a different card in order for me to cash out they are trying to rob me and I have a couple 1000s on my account I need help

    Caesars Interactive Entertainment, Inc

    Date: 07/02/2024

    Hello Kenneth,


    We appreciate you taking the time to write and bring these
    concerns to our attention. In order to better assist with your inquiry, we have
    forwarded a copy of your concerns to our sportsbook team for further
    assistance. In addition, you may reach out to the Sportsbook team directly and
    request to be connected to the escalation specialist. They can be reached at
    [email protected] or call 855-754-1200. Please let us know if
    we can assist you with anything further.

  • OPM I

    Date: 05/29/2024

    OPM I

    Date: 05/29/2024

    The Caesars Sportsbook app is trash. I created an account to place single game, and parlay bets, and the app crashed 5 times before I could finally place my bet. It took 30 minutes to place my parlay bet, and I was unable to add 3 games that actually won in the parlay because the bets locked before I could place them.

    Caesars Interactive Entertainment, Inc

    Date: 06/10/2024

    Hello,

    We appreciate you taking the time to write and bring these
    concerns to our attention. In order to better assist with your inquiry, we have
    forwarded a copy of your concerns to our sportsbook team for further
    assistance. In addition, you may reach out to the Sportsbook team directly and
    request to be connected to the escalation specialist. They can be reached at
    [email protected] or call 855-754-1200. Please let us know if
    we can assist you with anything further.

    Kind regards,

  • Nathaniel A

    Date: 05/28/2024

    Nathaniel A

    Date: 05/28/2024

    The Caesar's Rewards smart phone app for ios says at the bottom of the 'rewards' tab page that you can contact them via email or hyperlinked phone number for 24/7 local rewards members assistance... accept when you call you get a recording that says that their office is open Monday thru Friday from 8am to 1pm Pacific. Idk how 5 hours, 5 days a week is 24/7.... How do run a gambling business if you would fail 2nd grade math? So if you call during the tiny window they are open, the recording gives you one option for 'rewards', option 3 of 4 total options. upon transfer it says to 'go online to get your up to date....' blah blah blah... or 'press 7 to be connected with a specialist'. So when you press 7, it sends you to a hotel reservation specialist! Not a Rewards Specialist... but Hotel reservations was option 2 of 4 on the first menu! So if you then hangup thinking perhaps you made an error in your menu selection, and you call back, you get a recording that tells you that they are experiencing technical difficulties and please call back later. So you wait an hour, a day, a few days, a week... your number is now banned- you will never even get thru to the menu system that takes you no where- the ENTIRE THING IS JUST LIP SERVICE! THERE IS NO ONE TO HELP YOU AND NO ONE WHO CARES, The whole thing is designed intentionally to get you to go away! WHAT A JOKE! WHAT A LIE! THATS AN EXECUTIVE STAFF THAT MIGHT AS WELL BE A BUNCH OF APES.... BECAUSE THEY ARE DOING NOTHING 24/7 GO AWAY, WE DON'T WANT TO WORK OR DO WHAT WE SAY JUST GETTING RICH OFF BEING PATHETIC!

    Caesars Interactive Entertainment, Inc

    Date: 06/04/2024

    Hello Nathaniel,



    Thank you for contacting Caesars Entertainment. We appreciate you taking the time to write and bring all these concerns to our attention. Please accept our sincere apology for all the issues you experienced. I have reported the issue to our web support team to have the time corrected. In addition, it is our job to ensure customer satisfaction as well as communicate any property issues with our management team. As such, I have sent you a separate email to assist with resolving your issues. We look forward to resolving your issue.


    Kind regards,


    LaQuanna

  • Victor Q

    Date: 04/03/2024

    They took my deposit money on a very shady casino promotion. They never made an effort to inform me that they would take my deposit money. I can see bonus money expiring but I have never seen an app steal your deposit money. I have reached out multiple and no one has made an effort to rectify the situation.

  • Matthew H

    Date: 12/28/2023

    Holding my funds without any explanation after 11 days , crooks

Caesars Interactive Entertainment, Inc is NOT a BBB Accredited Business.

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