We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Cloud Slides

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 18 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Linda Kay B

    Date: 07/09/2025

    I ordered a pair of these shoes. They were too small. I have tried and tried to get information as to how to return them through emails. They ignore the fact that I want to return them and keep trying to send an automated email to me that says nothing about helping me with the return. WHATEVER YOU DO, DO NOT ORDER FROM THEM.

  • Antonia R

    Date: 06/28/2025

    I ordered a pair of Cloud Slides, but when they arrived, I realized they were too small. I contacted customer support to initiate a return, only to be told to keep the slides and was offered a 50% discount on a new pair. I declined the offer, but they continued to push it. Eventually, I asked to proceed with a return, especially since their website clearly states a full refund is available if you're not satisfied with your purchase.
    Support then told me I'd need to cover the return shipping fee (around $10), which I agreed to. Shortly after, they reached out again and offered to send me a new pair in the correct size for free instead. I accepted and was told the new pair would ship within 1–3 days, and I’d receive a tracking number once they were sent.
    It’s now been over a week with no tracking number and no response to the three follow-up emails I’ve sent. At this point, I feel completely scammed. This company lacks transparency, accountability, and basic customer service.

  • Linda P

    Date: 03/25/2025

    They are false advertising and misleading consumers. I paid for shipping protection which states it covers damage, loss and theft on their website. A pair of sandals I received arrived damaged due to their inferior packing which made them unwearable. Furthermore, the webpage states if your item “is damage upon arrival we will fix the problem right away.” After several emails going back and forth with a robot (Jennifer) all they offer was for me to spent more money with this company by ordering another pair at 50%. This is entirely unacceptable. I wish I had read the reviews on the BBB website before making a purchase. It’s very clear this is an unethical company. Do not try calling them because none of the phone numbers listed work. I can only hope that someone files a class-action lawsuit against this company!

  • Betsy S

    Date: 11/04/2024

    10 out 10, will not recommend the company or purchase from them in the future.
    I received the shoes I ordered, however the sizes are incorrect - being too small. When I emailed the company to ask about a refund or exchange, the response was I can keep the shoes and they would give me a discount to buy more.
    After challenging them that their website speaks highly of hassle free returns, and I want this honored, they stopped responding to our email conversation.
    Mistakes happen and not everything works for everyone, but I lose all respect when, as a business, you do not make things right.

  • Marian P

    Date: 10/24/2024

    I would not recommend purchasing any products from this company. My product was never delivered as promised from the carrier they used. I have not been able to get a refund or my products as of 10/24/2024.
    In addition, my credit card reversed my dispute against them, Discover Credit Card.
    I was never able to speak to anyone from this company (voicemails only); and the regarding the shipping company, the contact number is non-working.
    If I could give them no stars, I would.

  • Judith S

    Date: 10/15/2024

    I have been trying to get the address to return some items and then my refund. They have sent me the same email comment for 2 weeks now. It appears they are trying to use up the 30 day return/refund policy. People need to be warned of this under handed business.

  • Bryant R

    Date: 10/07/2024

    I wish I would have read these reviews before ordering from Cloud Slides, instead I read the fake reviews on the vendor's website. I ordered 3 pairs of Cloud Slides (1 for myself, 2 for my children) to try. They instantly hurt our feet so we decided to return the Cloud Slides within 24 hours and based on their 30 day hassle free return policy I thought it would be no problem. Instead I received endless emails trying to get me to keep the slides and not return them. First they lied by saying each slide requires a $10-$15 to return, which was not true. They proceeded to offer I keep the slides for a 50% refund. I accepted at first, but the 30 day time window was approaching and I had not received any refund or confirmation of the refund, so before the 30 days was up I confirmed I would be returning the slides. Again, they did not respond and only after the 30 day window was up they tried to say if the slides were worn at all (even to try them on) it voids the return policy. I sent them the Cloud Slides back and disputed the charges with my credit card. They are horrible and would never recommend purchasing any products from this business.

  • Liz B

    Date: 09/09/2024

    Item was never received. After emailing the company numerous times, they told me they could send me a new pair if I paid for shipping. When I said I just wanted to be refunded, they refused saying the item had shipped so they were unable to refund.

  • Melissa T

    Date: 08/20/2024

    I got swindled!!! I ordered three pairs of shoes thinking I was on the cloudies site. Instead I was on cloud site which looks exactly the same and has the same sales. The first order of 3 pairs didn’t fit. They told me to give them to friends. I asked for a refund and they told me they would give me 50% off the next order and priority shipping. Like a sucker I ordered another 3 pairs still thinking I was on the cloudies site. No priority mailing and no 50% off. I asked for a full refund and they said they credited me for 1/2 off my second order but I never saw the refund. The shoes don’t fit and are huge. Now I have 6 pairs!!! What a sucker I was. They don’t answer emails and their number doesn’t work. Don’t be swindled like me and don’t buy a thing from them. They really are a zero star company.
    Cloudies is the site you want.

  • Kim C

    Date: 07/25/2024

    Company would not accept a return or refund my money for ill-fitting slides. Their website says hassle-free returns within 30 days but only gave me a hassle. They wanted me to keep them and order another pair for shipping costs only ($9.95), no refund. The next offer was for a free pair and keep the first pair, no refund. The last offer I received was to refund half of the money and keep the slides. I disputed the charge with my credit card company for, in essence, a full refund and I am done.
    I gave one star rating only because mandatory to select one! I will never do business with them again.

Cloud Slides is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.