Complaints

This profile includes complaints for Printed Kicks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Printed Kicks

  PO Box 29502 Las Vegas, NV 89126-9502

• 

  Printed Kicks

  1782 Orourke Blvd Gaylord, MI 49735-8009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 hoodies on 12/09. Website commits to fast ******************* satisfaction guaranteed. I made the decision to purchase a Christmas present from this website based on the customer commitments made on the website needless to say the present never arrived for ***************** is no indication if it will ever arrive. AFTER my order was placed the website indicated delivery delays of **** business days. That time frame has exceeded & still no tracking information provided. At first the support team was responsive but the have gone silent and not responding for a little over a week. The website prides itself on service & high standards but it seems to be puffery & is very misleading based on my experience. I would like a full refund as I have not received my products, a tracking number, or any updated communication from this organization.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 sweatshirts for a total of $85.34 on Dec 8th 2022. Order number ******. I emailed Dec ************************************************************************************* processing. I emailed again Dec 22 asking why they havent shipped, that they were Christmas presents and I was worried they would not be here in time. I was told they still were being processed and would be after Christmas. I sent another email Dec 28th asking for a refund, due to it being 3 weeks since I ordered and still no shipping information. I was told today that the company could not refund my money but they could still not give me a shipping date. They have had $85 of my money for 3 weeks and still can not tell me when they will ship. I want my money back!

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hat online from www.printedkicks.com on Dec. 10, 2022. At the time of purchase the website indicated that delivery for hats would be 5 to 7 business days. After the 7 days and still not receiving shipping confirmation, I reached out by email. They promptly responded saying my order was in "production" and shipping for hats is 5 to 10 business days. I reached out again on the 10th business day after ordering at which time I stated I wanted a refund since clearly they took my money and did not send me the product ordered. They have fallen silent. I want a full refund based on the fact that the product has not been received and they have provided me with no information to say that has even been shipped.

  Business Response

  Date: 12/22/2022

  Hi *****,  I apologize for the delay in receiving your order.  I have refunded you for the items, however, they will still arrive to the address you provided at checkout. I have sent this information to the email you used at checkout as well.   

  Customer Answer

  Date: 12/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt as a Christmas gift on December 6th. Their website said 5 to 7 business days for shipping, it's December 21st and it has yet to be produced yet. I've emailed and messaged on ******** repeatedly. This is a Christmas gift that I will not have on Christmas. They changed the policy on their site, stopped replying to me and blocked me from messaging them on ********. This is unacceptable, I literally have to purchase another gift, and God knows if I'll ever get my order. I told them I want to cancel and get my money back, as they already charged me, but they refused. They need to refund me my money, since I never got the product. The order number is #******.

  Business Response

  Date: 12/22/2022

  HI *********, I apologize for the delay in receiving your order.  We're working as quickly as we can during this very busy holiday season.  I have sent you information about this order to the email provided at checkout.  Merry Christmas

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt on 12/6/22 and was told that any orders placed by 12/10/22 will arrive by Christmas. I tried chatting with Printed Kicks (as they dont have a phone number you can call) and I received automated messages. Upon someone FINALLY answering, I was told my order was in production and cant change or cancel my order. I asked why its taking almost 20 days to print ONE shirt. Today is 12/21- no indication as to when this will ship. I was just told they would refund my shipping cost, but again- why so long to process ONE shirt?? Was also just told since this hasnt left the facility this wont arrive by Christmas. Beyond annoyed and frustrated with this company.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders on December 5, 2022. Theyre Christmas gifts. I have yet to see any status on my orders. No shipping, nothing. I cannot call them because they dont have a phone number listed anywhere. I have sent several email and zero responses. *** asked them in my emails to change the delivery address because we will not be here now since its taking so long. All I want is to receive my orders.. this is the worst customer service ever! All business should have a contact number.

  Business Response

  Date: 12/19/2022

  Hi ******
  
  
  We appreciate you taking the time to contact us regarding your Order #****** & Order #******
  
  
  Your order is in production, being printed/embroidered especially for you! You'll receive an email with a tracking number as soon as it ships.  Please check your spam/ junk folder for our communication. We have responded to you about changing the shipping address.
  
  
  Please rest assure that we are doing our best to get you your items as quickly as we can while ensuring the safety of all people involved in the production and delivery of your items.
  
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt through printed kicks on 7/4/2022. It was $31.79. I received it on 7/12/2022 It did not fit. I emailed them on 8/9/2022 after I sent them a message through there site shortly after I received the shirt. Then I would say couple weeks after my last email I sent them another message through their site. I am sorry I don't have the dates from the messages I sent them through the site. I can't find record. I can't find a phone number to contact them either. At this point I just want my money back. After the four attempts I made to reach them to get a change in size I am done.

  Business Response

  Date: 12/05/2022

  This order was refunded on Dec. 7,2022.   The customer was notified.  Please check spam/ junk folder. 

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a T-shirt from this company. The quality of the shirt was unacceptable. The sleeve was completely not sewn correctly and tattered.
  
  I sent several emails to the company with no results. I have asked for a refund or replacement with no response. I have pictures if needed to verify my claim.
  

  Business Response

  Date: 09/03/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Hi ******, I apologize about the quality of the shirt you received. This isn't typical. I have refunded you for the item you received that had a defect. We appreciate your support. Have a great day.
  
  
  Consumer Response /* (2000, 7, 2022/08/16) */
  Case closed they refunded my money.

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received merchandise but wrong size. Requested an exchange but they do no respond. Can't speak to anyone. They should be ashamed to boast veteran connection.
  Easy returns. Laughable.
  

  Business Response

  Date: 09/18/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Hello *****, I apologize for this mistake. We have responded to your emails requesting you send a photo of the design and size showing. Once we receive the photo we will get you a replacement into production at no cost. This is a requirement and is stated in our policy. We look forward to getting you a replacement or refund as soon as possible. Thank you for your support and patience. Have a great day.
  
  
  Consumer Response /* (3000, 7, 2022/08/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I filled out their instructions. Asked for 3x. Evidently they don't read their information.
  Sent wrong size. Don't respond to emails.
  
  
  Business Response /* (4000, 9, 2022/08/30) */
  Hi *****, Thank you for reaching out to us. We have responded to your emails. We have learned that most likely our responses are going to your spam/ junk folder. Last email sent to you was information on your exchange order for larger sizes. Your order for 3 shirts in size 3XL will ship soon. Thank you for your patience and understanding. You will receive what your paid for.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on their website and they estimated 14 days to ship. After an extended period of time I reached out and received either no responses on some type of "general COVID" excuse that shouldn't be affecting a company that states they make all of their products in the U.S.
  
  They stated their policy is you can't cancel an order after 12hrs from when it is placed - but they didn't ship me the order for months, therefore the order was NOT in-process or done.
  
  As you can see from the email chain, I had to threaten them multiple times to simply get a refund. They didn't give me a full refund, but only a partial - I want the remaining $22.41 credited back to my credit card for the full return. The merchandise was not customized and I shipped it back to them in new condition, therefore they were able to resale it.
  
  I also do not believe they actually make their products in the U.S. based on their lead time, but that's another complaint I plan to make to the BBB in ********.
  

  Business Response

  Date: 09/03/2022

  Business Response /* (1000, 5, 2022/08/12) */
  This order has been refunded in full. We made an exception and refunded the shipping cost as well. There was no need to return the merchandise, as we donate it. Our policy states that orders cannot be cancelled after 12 hours, because your order IS on the production line and cannot be pulled. We have been in communication with this customer several times explaining the policy and requesting a photo of the defect. We apologize that your experience with PrintedKicks wasn't satisfactory, we hope you will consider giving us the opportunity to serve you in the future. Have a great day.
  
  
  Consumer Response /* (2000, 7, 2022/08/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The refund was received so we can close this case regardless of the company's incorrect assertions.