Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shapermint

  10785 W Twain Ave Ste 229 Las Vegas, NV 89135-3063

• 

  Shapermint

  325 Lasley Ave Hanover Township, PA 18706

• 

  Shapermint

  Cranbury, NJ 08512

• 

  Shapermint

  McDonough, GA 30253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/21/2025

  Hello ********, 
  
  We just wanted to confirm that your subscription with Shapermint has been successfully cancelled, and you wont be charged moving forward.
  Also, weve processed your refund of $19.96 for the last 4 months. All charges have now been refunded in full.
  If you paid via ******, you should see the refund in your account within 1 business day. If you used a credit or debit card, it may take 2 to 10 business days, depending on your bank's processing time.
  Let us know if you have any questions or need further assistancewere happy to help. 
  
  
  Best,

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/21/2025

  Hello *****, 
  
  
  Were reaching out to confirm that your subscription with Shapermint has been successfully cancelled. You will no longer be charged moving forward.
  For reference, here's the order where you signed up for a 30-day Free Trial Shapermint Club along with free shipping: [ ********************************************************************************** ]
  
  Best, 

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/21/2025

  Hello ****, 
  
  We just wanted to check in and make sure you received your Shapermint Essentials All Day Every Day Tank Cami in Chai (2XL). According to our tracking details, it looks like the package was successfully shipped and delivered. Let us know if everything arrived as expected, or if there's anything we can help with. 
  Thanks so much! ??
  
  Best, 
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and even though it is not the outcome I wanted, I am done trying to explain that when I contacted them it was not processed. Nothing can be done now since it has been processed. I will never order from them again. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/18/2025

  Dear ****
  
  Thank you for reaching out, and we sincerely apologize for the inconvenience youve experienced with your order.
  
  We understand how frustrating it must be to not receive your items as expected, especially when you paid for expedited shipping. After reviewing your order, we regret to inform you that it was already processed and shipped before we were able to cancel it. As a result, we are unable to cancel or refund the order at this time.
  
  However, you are welcome to return the entire order for a full refund once you receive the items. You can initiate the return through the following link:
  *******************************************************
  
  We apologize again for the delay and any confusion caused. We value your feedback and hope to make the return process as smooth as possible for you.
  
  Best regards,

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is fine for the monthly charge for subscription even though I never signed up for it.

  But, I still have not received my refund for the items that I purchased and did not want.

  The refund was for $56 Reference number ******* Dated February 3, 2025.

  I am still waiting for this refund.

  Please help.

  Business Response

  Date: 07/18/2025

  DearLisa,
  
  Thank you for bringing this to our attention, and were truly sorry for the inconvenience youve experienced.
  
  After reviewing your account, we found that a subscription to the Shapermint Club was initiated on December 22, 2024. This subscription resulted in a monthly charge of $4.99.
  
  Please note that the subscription has since been canceled as of July 16, 2025. As a gesture of goodwill, we have approved a refund for three months of charges, totaling $14.97. The refund is currently being processed and should reflect in your original payment method within 510 business days.
  
  We sincerely apologize for any confusion or frustration this may have caused. If you have any further questions or need additional assistance, feel free to reach out to us directly.
  
  Warm regards,

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23603754
  
  I am rejecting this response because: 

  This is fine for the monthly charge for subscription even though I never signed up for it.

  But, I still have not received my refund for the items that I purchased and did not want.

  The refund was for $56 Reference number ******* Dated February 3, 2025.

  I am still waiting for this refund.

  Please help.

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/20/2025

  Dear ****,
  
  Thank you for following up.
  
  Weve reviewed your account, and our records show that the refund of $56  was successfully processed on February 4, 2025. The refund was issued back to your original payment method, and the Acquirer Reference Number (***) for this transaction is 60000005036000003789246.
  
  If you do not see the funds reflected in your account, we recommend reaching out to your bank or card issuer and providing them with the *** above. This number will help them locate the transaction and assist you further.
  
  Please let us know if there's anything else we can do to help.
  
  Warm regards,

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23603198
  
  I am rejecting this response because: this order has become very frustrating. I do not want to buy anything further from Shapermint. I should not have had to go to the BBB to get a response back. As a result I've lost faith in doing further business with Shapermint. Looped emails and automated phone calls are not helpful and are making this situation worse.  I just want my $19.99 refund back. Please credit my original payment method.

  Sincerely,
  
  **** *****

  Business Response

  Date: 07/16/2025

  Hi ****, 
  
  Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration youve experienced.
  
  Weve reviewed your order and can confirm that the Shapermint Essentials High Waisted Full Coverage Swim Skirt  / XL is currently out of stock in all colors, which is why it was not included in your shipment.
  
  We understand how disappointing this is and want to make it right. You have the following options:
  
  1 Choose a different item of similar value as a replacement.
  2 Receive a store coupon for $19.99 with an added 20% bonus, which you can use on any future purchase.
  
  Please let us know which option youd prefer, and well take care of it right away.
  
  Again, were truly sorry for the inconvenience and appreciate your patience as we work to resolve this for you.
  
  Best regards,

  Business Response

  Date: 07/18/2025

  Dear ****,
  
  We sincerely apologize for the frustration this situation has caused. We understand your concerns and regret that your experience has not met expectations.
  
  At this time, we are only able to convert the value of your order to a store coupon, in line with our current policy. We understand that this may not be the resolution you were hoping for, and we apologize for any disappointment this may cause.
  
  Please let us know if you would like us to proceed with issuing the store coupon.
  
  Sincerely,
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23603198
  
  I am rejecting this response because: you can mail me out a check. Every business should be able to perform this simple task & return the customer's money.

  I do not need or want your merchandise. I want my $19.99 immediately return.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/24/2025

  Hi ****,
  
  Thank you for your message.
  
  We understand your concern and want to confirm that the $19.99 refund has been processed back to your original form of payment.
  
  You can expect the refund to reflect in your account within 510 business days, depending on your bank or card issuer.
  
  Let us know if you have any other questions.
  
  Best regards,

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of now, ******* has posted the refund to my ****** Account and I will check my bank account on 7/17 to be sure it is posted there as well.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/16/2025

  Hi *****, 
  
  Thank you for reaching out, and we apologize for any inconvenience caused by the delay.
  
  We want to confirm that a refund of $101.12 has been successfully processed on our end. The ******  Transaction ID for this refund is 6ST75105WB553891J
  
  Please note that while the refund was issued on July 10, it may take 35 business days (and in some cases up to 10, depending on your payment method or bank) to reflect in your ****** account or on your linked card.
  
  If you do not see the refund after this timeframe, we recommend contacting ****** directly and providing them with the transaction ID above so they can assist further.
  
  We appreciate your patience and are here if you need anything else.
  
  Warm regards,

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23601317
  
  I am rejecting this response because:

  I see no acknowledgment on their part that they plan on changing the way they upsell.  I am no genius but I have worked in IT for well over 30 years and I feel like a total fool that I was taken in by their methods of upselling.  I feel if I am deceived like this, I know others can be tricked as well.

  Next, after I submitted by BBB complaint I realized I was enrolled in their club.  I remember something about this but I truly believed I was just signing up so I could keep track of my account.  I realized that I signed up for a free 30 day trial of the club and would be charged $4.95 after that.  Once again, I believe this is another hidden in plan sight avenue to take people's money.

  Last, as I was going through I paid using PayPal.  The notification said something to the effect not to worry, I could always contact ****** to get them removed.  I never do anything like that but I really wanted to try one of their bras.  I looked all through ******, there is nothing to stop them from further charging my account, there is no avenue like they said.  I went into my account (that's when I discovered I had signed up for their club which I opted out of) and found no where that I could remove my ****** authorization.

  With all of that, I am going to get the product, try it, send back for a refund anything I don't want (or try, I'm thinking that will not be any easy process) and I have accepted that part of it but I do not accept the way they do business.  I believe they are very smart but not ethical.  I would highly encourage them to review their standards and policies and I would like someone from the BBB to actually blindly go into and order something from them to acknowledge what I have been saying.

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/16/2025

  Hi ****,
  
  Thank you for reaching out and sharing your experiencewe truly appreciate your feedback and are sorry to hear about the frustration this has caused.
  
  We understand how the upsell process may have felt confusing, and were sorry for any inconvenience it caused during your order. Our goal is always to provide a smooth and transparent shopping experience, and we regret that this wasnt the case for you.
  
  Regarding your request to cancel the additional item, we want to let you know that our team works quickly to get orders processed and ready for shipment as soon as possible. Once an order enters the fulfillment stage, were unfortunately unable to cancel or make changes.
  
  That said, your order is already on its way to you, with an expected delivery date of July 21, 2025 ****************************
  You can track it here: *************************************************************************************************************************
  
  The good news is that youre fully covered by our 60-Day Fit Guarantee. If the item doesnt fit or isnt quite what you expected, youre welcome to exchange it for a different size or style, or return it for a refund.
  
  Were here to help if you have any questions or need assistance with the return process once your order arrives.
  
  Warm regards,

  Business Response

  Date: 07/20/2025

  Dear ****, 
  
  Thank you for taking the time to share your detailed feedback, and we truly regret that your experience with us has led to such frustration.
  
  First and foremost, we want to confirm that your membership has been fully canceled, rest assured that you will not be charged for the subscription. 
  
  We hear your concerns clearly regarding how the membership is presented and the upsell offer during checkout. Feedback like yours is taken seriously, and we are actively working to improve the clarity of our offers and opt-ins so that customers can make informed decisions with confidence.
  
  Were sorry to hear that your trust in our brand has been impacted.
  Your feedback will be shared with our leadership and compliance teams for consideration as we continue to improve our customer experience and business practices.
  
  Should you need any further assistance with your order or returns, were here to help and will do everything we can to make the process as smooth as possible.
  
  Thank you again for your insights.
  
  Sincerely,

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is almost satisfactory to me.

  I received my bras and I am very happy with them.  To test your sincerity of improving your upsell and account creation I will place another order in the future.  If I see no improvement then I will contact the BBB and file another complaint and go further.  I truly hope you are sincere, I have read many reviews and see others have problem with your methods.  
  

  I do like the product and was hoping you would mend your ways.  Rather than deception, Im hoping you will stand by your product and gain customers through legitimate methods.
  
  Sincerely,
  
  **** *******