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Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shapermint has 4 locations, listed below.

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    Customer Complaints Summary

    • 1,056 total complaints in the last 3 years.
    • 622 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Shapermint that could not be fulfilled. I promised a "coupon credit". It took a lot of emails back and forth with customer service and finally received the coupon credit code today. I tried to use it to purchase an item and it said "code invalid". I double checked to make sure I placed the order as they instructed and I did. Tried again to use the code and was informed the code had already been used. BUT THE FIRST TRY IT DID NOT TAKE!!!

      Business Response

      Date: 07/21/2025

      Hello ********, 

      We totally appreciate you for being patient while we resolve this concern. 

      Your new order SM19977840 is already being processed. The tracking details will be sent once available. 

      Best, 

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:07/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivered to wrong address. Never received item.

      Business Response

      Date: 07/21/2025

      Hello *****, 


      We're truly sorry this wasnt the experience we wanted you to have. Let us make it right.
      While our policy doesnt allow replacements or refunds for orders that were successfully delivered, wed still love to extend a gesture of goodwill.
      As a courtesy, we've issued your purchase amount as store credit. You can use this to reorder your item or explore something newits totally up to you! The credit is valid for 6 months from the time it's activated.
      Your store coupon code is SHMDNR-SM10384210-TR, and full details will be sent to your email within 4872 hours.
      Feel free to browse our collection and enjoy this credit on your next visit!

      Best, 

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered merchandise that was not what I expected. The Item was sent back and I never was refunded my purchase price. They also signed me up for a club membership that I did not ask for and are charging me $4.99 a month since January. I would like all money charged refunded and this club membership cancelled.

      Business Response

      Date: 07/21/2025

      Hello ****, 

      Were reaching out to confirm that your subscription with Shapermint has been successfully cancelled. You will no longer be charged moving forward.

      Additionally, your refund of 6 months, $29.94, has been processed successfully.
      If you paid via ******, the refund should reflect in your account within 1 business day.
      If you paid using a credit or debit card, the refund may take 2 to 10 business days, depending on your banks processing time.


      Best,

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Marie *******

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2, 2025 I placed an order with Shapermint in the amount of $75.72. I never received any notification of the item(s) ordered were out of stock. I did an inquiry with Shapermint to see about the order and was told in several emails back and forth that my money cant or wont be refunded. What a scam that I am out this much money with nothing to show for it. They did offer me a store credit. Why wouldnt want a store credit if they dont have anything I want? And the credit is only good for 2 months.I simply want my money returned to the original form of payment.

      Business Response

      Date: 07/23/2025

      Hi ******,

      Thank you for reaching out and sharing your concerns.

      We sincerely apologize for the inconvenience and frustration caused by the experience with your recent order. After reviewing the details, weve processed a refund of $72.75 back to your original form of payment. Please allow ********************************************** your account, depending on your banks processing time.

      We appreciate your patience and understanding, and were truly sorry for any inconvenience this situation may have caused.

      If you have any further questions or need additional assistance, feel free to reply to this email we're here to help.

      Warm regards,

      Customer Answer

      Date: 07/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shapermint has been charging me a monthly fee of $4.99 from 01/09/2025 to 07/09/2025. Though I have ordered items from this company, I did not sign up for membership for this company. I have filed a dispute with the Shapermint company and with my credit card company for the last charge or $4.99. The business indicated free shipping when I ordered from them, but I did agree to having a club membership for the free shipping. Why would I sign up for a membership (going on 7 months) that would equal my free shipping? Does not make sense. The company did not notify me prior to each transaction that it was charging me the monthly fee as I would have cancelled immediately. Now I am having difficult cancelling the membership online at its website. I want a refund for all monthly charges.

      Business Response

      Date: 07/21/2025

      Hello ********, 

      We just wanted to confirm that your subscription with Shapermint has been successfully cancelled, and you wont be charged moving forward.
      Also, weve processed your refund of $19.96 for the last 4 months. All charges have now been refunded in full.
      If you paid via ******, you should see the refund in your account within 1 business day. If you used a credit or debit card, it may take 2 to 10 business days, depending on your bank's processing time.
      Let us know if you have any questions or need further assistancewere happy to help. 


      Best,

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Some time ago, I purchased a piece of clothing directly from their website, but used my Amazon charge card to make the purchase. They subsequently charged the same account in the amount of $4.99. I complained and they stopped. Recently, I made another purchase, this time directly through ****** and again, using my Amazon charge card. Again, they began charging $4.99 to my ****** charge account. The email addresses I used previously come back to me as undeliverable. I just want them to STOP charging me $4.99 monthly when I have not purchased anything. I have no intention of purchasing their products ever again.

      Business Response

      Date: 07/21/2025

      Hello *****, 


      Were reaching out to confirm that your subscription with Shapermint has been successfully cancelled. You will no longer be charged moving forward.
      For reference, here's the order where you signed up for a 30-day Free Trial Shapermint Club along with free shipping: [ ********************************************************************************** ]

      Best, 

      Customer Answer

      Date: 07/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:07/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 items on July 11 and as sent a message on Tuesday, July 14 (see previously attached email) that I could reorder and the out-of-stock item (Shapermint Essentials All Day Every Day Tank-Beige 2XL) could be reordered in RoseTan/2XL) could be reordered shipped within 48 hours and that I would receive 20% bonus amount off the out of stock item There was no coupon sent or information on how to reorder the out of stock item (see above). I attempted to contact a customer service representative and the message program was not helpful and would not transfer my call to a live representative. There is as no way to reorder (and have it shipped in 48 hours) or get 20% off the order Please help

      Business Response

      Date: 07/21/2025

      Hello ****, 

      We just wanted to check in and make sure you received your Shapermint Essentials All Day Every Day Tank Cami in Chai (2XL). According to our tracking details, it looks like the package was successfully shipped and delivered. Let us know if everything arrived as expected, or if there's anything we can help with. 
      Thanks so much! ??

      Best, 

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:07/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday July 12th, I ordered from Shapermint and paid for expedited shipping so that I could get the items by the following Saturday.I checked Monday, Tuesday and by Wednesday when I saw that the item was not processed and not shipped, I contacted them to cancel the order. I was told that one of the items was backordered and that it why they did not get processed or shipped. When I ordered the item, it was not listed as backordered, otherwise I never would have placed the order since I needed them right away. I told them to cancel it because I did not need them anymore. They refuse to cancel and give me a refund.

      Business Response

      Date: 07/18/2025

      Dear ****

      Thank you for reaching out, and we sincerely apologize for the inconvenience youve experienced with your order.

      We understand how frustrating it must be to not receive your items as expected, especially when you paid for expedited shipping. After reviewing your order, we regret to inform you that it was already processed and shipped before we were able to cancel it. As a result, we are unable to cancel or refund the order at this time.

      However, you are welcome to return the entire order for a full refund once you receive the items. You can initiate the return through the following link:
      *******************************************************

      We apologize again for the delay and any confusion caused. We value your feedback and hope to make the return process as smooth as possible for you.

      Best regards,

      Customer Answer

      Date: 07/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and even though it is not the outcome I wanted, I am done trying to explain that when I contacted them it was not processed. Nothing can be done now since it has been processed. I will never order from them again. 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a few items in December of 2024. They did not fit correctly. I tried many, many times to speak with someone, finally via a chat box, I was able to get the refund.But, I then saw they charged me 4.99. I have tried multiple times to get a hold of someone, and I cannot even speak with a chat box because it does not have a human it only has multiple-choice questions to answer.this has been happening since December 2024. Charging me 4.99 per month totaling $34.93.Please refund me this dollar figure asap.

      Business Response

      Date: 07/18/2025

      DearLisa,

      Thank you for bringing this to our attention, and were truly sorry for the inconvenience youve experienced.

      After reviewing your account, we found that a subscription to the Shapermint Club was initiated on December 22, 2024. This subscription resulted in a monthly charge of $4.99.

      Please note that the subscription has since been canceled as of July 16, 2025. As a gesture of goodwill, we have approved a refund for three months of charges, totaling $14.97. The refund is currently being processed and should reflect in your original payment method within 510 business days.

      We sincerely apologize for any confusion or frustration this may have caused. If you have any further questions or need additional assistance, feel free to reach out to us directly.

      Warm regards,

      Customer Answer

      Date: 07/18/2025

      This is fine for the monthly charge for subscription even though I never signed up for it.

      But, I still have not received my refund for the items that I purchased and did not want.

      The refund was for $56 Reference number ******* Dated February 3, 2025.

      I am still waiting for this refund.

      Please help.

      Customer Answer

      Date: 07/18/2025

       
      Complaint: 23603754

      I am rejecting this response because: 

      This is fine for the monthly charge for subscription even though I never signed up for it.

      But, I still have not received my refund for the items that I purchased and did not want.

      The refund was for $56 Reference number ******* Dated February 3, 2025.

      I am still waiting for this refund.

      Please help.



      Sincerely,

      **** *****

      Business Response

      Date: 07/20/2025

      Dear ****,

      Thank you for following up.

      Weve reviewed your account, and our records show that the refund of $56  was successfully processed on February 4, 2025. The refund was issued back to your original payment method, and the Acquirer Reference Number (***) for this transaction is 60000005036000003789246.

      If you do not see the funds reflected in your account, we recommend reaching out to your bank or card issuer and providing them with the *** above. This number will help them locate the transaction and assist you further.

      Please let us know if there's anything else we can do to help.

      Warm regards,

      Customer Answer

      Date: 07/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered merchandise and returned the merchandise and have not received a refund (******). Contacted ****** and they have no record of Shapermint issuing a refund. Received an email from vendor on 7/10 stating that the refund had been issued. It is 7/15 and cannot get in contact with the vendor.

      Business Response

      Date: 07/16/2025

      Hi *****, 

      Thank you for reaching out, and we apologize for any inconvenience caused by the delay.

      We want to confirm that a refund of $101.12 has been successfully processed on our end. The ******  Transaction ID for this refund is 6ST75105WB553891J

      Please note that while the refund was issued on July 10, it may take 35 business days (and in some cases up to 10, depending on your payment method or bank) to reflect in your ****** account or on your linked card.

      If you do not see the refund after this timeframe, we recommend contacting ****** directly and providing them with the transaction ID above so they can assist further.

      We appreciate your patience and are here if you need anything else.

      Warm regards,

      Customer Answer

      Date: 07/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of now, ******* has posted the refund to my ****** Account and I will check my bank account on 7/17 to be sure it is posted there as well.

      Sincerely,

      ***** *****

    Shapermint is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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