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Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shapermint has 4 locations, listed below.

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    Customer Complaints Summary

    • 1,056 total complaints in the last 3 years.
    • 621 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 items from Shapermint. The checkout amount $134.98. A few days later, my CC was debited for $166.97. I contacted Shapermint via email, and was informed that the company sent me a 2pc bonus Cami set for $31.98, (which I did not ordered). I also received an item in the wrong color, wrong size and 2 items were missing from the order. I emailed Shapermint about the problems (charged for item I did not order, wrong color/size of items and missing items). As good customer relations, Shapermint should have sent me an email notifying me of out of stock items. I sent multiple emails attempting to rectify thes issues and was finally offered replacement items with 2 tracking numbers. I was told to keep or discard wrong items as a courtesy from Shapermint. I tracked the order from the shipping company and discovered that Shapermint had not created a shipping label to ship the items from their warehouse. I again started a series of emails to Shapermint and was informed that the items appeared to be lost in transit, and that replacements would be shipped out to me. I finally received a package for 3 additional Camis (no replacement of missing items, or replacement of wrong color and size and wrong item sent). I again sent emails hoping to rectify the problem. I was informed that the missing items are backordered and expected to be sent out in 2-3 weeks. I repeatedly requested a return shipping label, and once again, I was offered a discount and replacement items, which I emphatically refused. I am frustrated with this company, and their business practices. I am again requesting that Shapermint issue a return label and credit my credit card for a refund. This is not a company that I want to continue doing business with.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/15) */
      Hi there, ********! We're so sorry you have to go through all these and this is not what we expect to happen. We re-sent the label to your email, *************@yahoo.com and please let me know if you need more help by sending us a message in this link. https://m.me/Shapermint?ref=*********


      Consumer Response /* (3000, 7, 2022/08/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The label was never "re-sent" at any time. I have been inquiring about a prepaid label on several occasions. The label is not in my spam folder. This is the reason why I contacted BBB. I am still waiting for the label to arrive via my email.


      Business Response /* (4000, 10, 2022/08/21) */
      That's odd, ********. Please use this link instead to check the return label. https://easypost-files.s3.us-west-2.*********.com/files/postage_label/********/********************************.pdf


      Consumer Response /* (4200, 12, 2022/08/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Shapermint sent a link within the body of BBB Complaint form. The link that should supply a return label doesn't work and can't be opened. Shapermint needs to find another way to send a return label. Perhaps a label can be sent through regular mail.


      Business Response /* (4000, 14, 2022/08/25) */
      Hi ********. Would you mind to access your Shapermint account to access get your return label? Also, you may check this link to check the return label. https://returns-exchanges.shapermint.com/#/return/7***********************************

      In addition, you can also send us a message in Messenger so we can have a more seamless conversation and a real time response. https://m.me/Shapermint?ref=*********

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4, 2022 at 11.28AM I bought from Shapermint a bra and shipping, and I pay with ******, immediately I review my payment and it change to $94.00USDlls. they charge me another three pieces without my consent not that I wanted them, I immediately found the phone and call them because the email with the order # **********, said that it had to be canceled within an hour, so I call (***)******* and they put me on hold and said that 2 people where ahead of me, immediately 4 people were ahead of me, and then after five minutes of wait the phone disconnected. So I started the Chat that I upload and the person said as you can read in the chat that she was unable to find that order number, and then at night after my work I started again the chat and the person Alexa told me that the cancelation is only within the hour, first of all I never order this, then I try to cancel within the hour this people add to the order wherever they want and charge it and then when I tried to canceled they refuse, this is a scam, and I have lost hours in this, I do not want any merchandise from this kind of vendor; returned my money and cancel the order.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 9, 2022/08/25) */
      We have no words to say how sorry we are for what happened here, ********. Rest assured that this will all be taken into account so in won't happen again. But should you need anything else, you can reach us through this link. https://m.me/Shapermint?ref=w15260442

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 6/22/22 online for goods and the website states estimated delivery of 6-8 days. They have since sent multiple tracking numbers, none of them work. I have sent emails and attempted correspondence with their online chat system for resolution/ refund to no avail they just respond with that they have high order numbers and are working on it. I would like a refund as this has been over a month.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/08) */
      So sorry for the long wait, ***. It is not our norm to have someone wait that long in getting their orders. Yes, we now processed the refund for your order and you can expect it to be posted back to your account in the next 5 - 10 business days. Should you need more help, you can reach us in this link. https://m.me/Shapermint?ref=*********


      Consumer Response /* (2000, 8, 2022/08/09) */
      I received a refund this morning. Thank you.

    Shapermint is NOT a BBB Accredited Business.

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