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Business Profile

Online Shopping

Clip-On Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order now a month past due of delivery date with zero communication from the company.

    Business Response

    Date: 06/04/2025

    The order was delivered by **** on 6/2/2025, tracking number 9400136106193323506385.

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered clip on sunglasses on January 26 2025. Order#*****. Still havent received and can get no response from Cliponexpress regarding order status.

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clip on sunglasses from clipon ************************** on February 4, 2025. I have inquired twice with no response. I still have not received my order. It was fully paid for on February 4 , 2025.

  • Initial Complaint

    Date:03/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 03, 2025 I ordered a pair of magnetic bridge clip-ons for my prescription Oakley frames. The website offered free shipping and 3 to 4 weeks for delivery it has been almost eight weeks and I have requested order information on two separate occasions and have never received a response. The website looks professional, they ask all the appropriate questions to get the right fit. I was really looking forward to getting these to assist in night driving but I still don't have them... am I ever going to get them?!? Like others have said, I understand delays but to not have any communication with your customers... I would like some answers, the clip-ons or my money back!! Preferably the clip-ons!!!!***** *******

  • Initial Complaint

    Date:03/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a magnetic clip on for my glasses on 12 Feb 2025. I was told there were be a 3-4 week wait for shipping. After 4 weeks I used the contact form on the website (cliponexpress.com) and requested an update. A few days before today (26 Mar 2025) I filled out another form on their website and got no response. It has been well over 6 weeks at this point and not only do I not have my product, I have gotten no update or response about the product from the company.

    Business Response

    Date: 04/11/2025

    The order was fully refunded on 4/3/2025.

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of 3DClips - Custom Clip On Sunglasses For Oakley OX3218 (Socket 5.5) for my progressive glasses on 7 February 2025 with express shipping purchased and an estimated 7-14 days per the business website. Understanding the 3-4 week turnaround for making the item, I reached out to the company through their site for a status update in late February with no response. I requested update again on 19 March 2025 with still no response from the company. My credit card was charged with the initial purchase for $48 on 7 February.

    Customer Answer

    Date: 04/17/2025

    I have not yet heard from the company regarding any resolution. I have filed a dispute of their charge to my bank. 

    Business Response

    Date: 05/12/2025

    Delivered on 5/12/2025 - **********************************************************************************.

    Customer Answer

    Date: 05/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have yet to hear personally from the business after multiple attempts; I do not recommend business with this company. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order # ***** (january 2, 2025). Never received and the shipping number is bogus.Shipped To:******************************************************************** Track Your Shipment: ********************** Have contacted both the shipper and **** and nothing. Contacted the seller with no reply

    Business Response

    Date: 04/14/2025

    **** Delivered this on 4/9/2025. The tracking number is 9400136208070419980960.

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on Feb 4, 2025 with expedited shipping for an additional $9.00 which includes 7-14day delivery. No product received, no respond to my repeated attempts to contact Sent me my product or refund my credit card immediately.

    Business Response

    Date: 04/09/2025

    The order was refunded on 3/12/2025.

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered clip on sunglasses on 07Jan25. got an email saying my order was complete and being shipped on 07Feb25. the tracking # provided has never been updated beyond saying the label has been created. I contacted them multiple times, and eventually got a response saying the tracking info will be updated. But there have been no changes. I have repeatedly reached out to them for status updates but no response from them since the initial one mentioned above.

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of sunglasses from the website on December 14th. Company quotes 3-4 weeks for shipping but do not state how long it will take to process the item. I contacted them through their online inquiry form at the 4 week **** and never got a reply. It is now 2/11/25 going on 9 weeks and have not received any further communications about my order. I reached out to them again and still havent heard back.

    Customer Answer

    Date: 03/24/2025

    I received an email on march 17th from the company showing the updated status of my item as shipped. However, the tracking number provided shows that they have still not handed the item to the carrier, just simply created a label. 

Clip-On Express is NOT a BBB Accredited Business.

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