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Business Profile

Online Shopping

Clip-On Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order (#*****) for 3DClips - Custom Clip On Sunglasses For Kliik K-746 spring bridge dark gray polarized clip-on sunglasses was placed on November 29, 2024 and has been showing the status of Processing ever since. They offered "Free Shipping - 3 to 4 Weeks" and it's been over six weeks at this point.I've submitted contact forms requesting a status update, but all have gone unanswered. I just want the clipons, or, failing that, a refund.

    Customer Answer

    Date: 01/14/2025

    Hi,

    Yesterday after filing my complaint, I finally received communication from cliponexpress.com, stating that my order has been completed, and they provided a tracking number (see attached PDF). 

    Thanks

    ***** *****

    Customer Answer

    Date: 01/28/2025

    Hi, Im just updating that its been two weeks since my order was Completed and the tracking code provided still shows that the item has still not been shipped. Tomorrow will be two months since the order was placed, with a promise of 3-4 week delivery. 

    Customer Answer

    Date: 02/03/2025

    Hi,

    I received the clip-ons today. The quality is great, and theyre a perfect fit. If the company would have just communicated delays or even answered my first two status update requests, Id have been a happy customer and would have ordered additional pairs. 

    Thanks very much for your help. 

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered sunglass lenses November 9, 2024. Paid $54 with credit card. Order states 3-4 week shipping.Have emailed twice with no response.Left phone message with no response. Would like to have the product I ordered.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/24/24. They stated 2-3 weeks. It is now 12/30/24 and I have not received the order. I have tried to contact them through their website inquiry twice. No response either time. I would like either delivery of the product or a refund.

    Business Response

    Date: 02/18/2025

    The product was delivered on 2/13 - **********************************************************************************.

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two clipon sunglasses in October, 2024. Products have not been delivered. I have filled out the contact form three times, never a response. left a phone message on a number I found, and no answer, no response. Would like refund from the unreliable business

    Customer Answer

    Date: 01/09/2025

    Thanks,I will. After I filed the complaint, 3 weeks later, this past week, I got a message that my order was being shipped. I'll confirm with you later 

    Thanks 

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of clip-on sunglasses for my regular glasses Oct. 22, 2024, using Clip On Express' online ordering system. That resulted in a checkout receipt with order number and details concerning specs for my clip-ons. The company made a point of informing customers that production and delivery would take 3-4 weeks. At the three-week **** I filled in an online chat box with the company asking how things were coming with the order. I never received a response. At that point I did an online check and discovered that many complaints had been filed against Clip On Express with your organization. I waited until the four-week **** had passed and then called the company using a number from its Terms and Conditions contract; I was forced to use a voicemail system to register my complaint and order number. I followed that up with another chat box inquiry. I did not get a reply to either of those. It has now been four weeks and six days and nothing has been delivered to me from Clip On Express, and no attempt has been made to contact me.

    Business Response

    Date: 12/09/2024

    Delivered by **** on 12/7/2024, tracking number 9400111206205554534306.

    Customer Answer

    Date: 12/10/2024

     
    Better Business Bureau: After an additional two and a half weeks following the submission of my complaint to you, my purchase finally arrived. To the extent that I eventually received the product I bought, I am satisfied. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order October 4th, I got the priority shipping that said 6 to 8 business days. I received a order confirmation email. Since then I have not received anything, I attempted to contact them twice and did not receive any reply.

    Business Response

    Date: 11/25/2024

    The order was delivered on 11/22/24 by ****, tracking number 9400111206205417189919.

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, ***** ********, ordered two clip-on shades to be made by Clip On Express on July 30, 2024. We paid by using a **** credit card and the transaction was authorized on July 31, 2024.We expected to receive the two clip-on shades after 30 days which would put that to August 31.We waited a while longer, but after the first week in September, my wife has attempted to find out what's going on with her order by contacting Clip On Express via phone and by the email on their website. Neither time was she successful at reaching someone nor has she gotten any sort of reply.I have disputed the transaction via *************** who issued us the credit card.Ideally, we would like to receive the clip on shades that my wife ordered.Ironically, we are a repeat customer. She had ordered clip on shades from Clip On Express in the past and while that order came late, it did actually get to her.I see from the complaint history on the Better Business Bureau's website re: Clip On Express that this has happened to other customers -- i.e., not receiving product in a timely manner and not being able to contact anyone.We are hoping that Clip On Express send my wife the two clip on shades she ordered. If not, we would like a refund.

    Customer Answer

    Date: 09/28/2024

    The product that we ordered arrived today and it is satisfactory.

    We have reached a successful resolution.

    Business Response

    Date: 09/30/2024

    Delivered by **** on 9/28/24. Tracking number 9400111206205835631557.

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Most Recent Message

    Date Sent: 9/28/2024 9:41:55 PM
    The product that we ordered arrived today and it is satisfactory.

    We have reached a successful resolution.

    Sincerely,

    **** ******** & ***** ********

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order May 22nd 2024 and paid for priority 6-8 business days. It's now been 22 days with no sign that anything is happening. There is a contact form on their website but they will not respond to it.

    Customer Answer

    Date: 06/17/2024

    I received my order today so I'd like to close this complaint. The slow processing time plus lack of communication plus similar complaints had me worried, but in the end I'm happy with what I received.

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of clip on sunglasses on Dec 22, 2023. I contacted them on Jan. 15, **** checking on the status. I received their reply on Jan. 16, **** stating the clip ons would ship out by the end of the week and that tracking details would be emailed to me at that time.It's now Jan. 29, **** in the afternoon and have not received anything.

    Business Response

    Date: 02/07/2024

    Delivered by **** on 2/5/2024. Tracking number 9400111206204512561866.

    Customer Answer

    Date: 02/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received my purchase in months.

    Customer Answer

    Date: 01/28/2024

    A Shipping label was created, but still processing after 3 weeks?

    Tracking Number: 9400111206204596866239
    Shipped by: ****
    A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package; contact the shipper or shipping partner with any inquiries.
    ProcessingIn TransitDelivered
    Tracking Details
    Sunday, January 7, 2024
    11:55 PM

    Shipping Label ******** **** Awaiting Item
    *********, **, 89106

    Business Response

    Date: 02/12/2024

    Delivered by **** on 2/12/2024. Link to the tracking information - ********************************************************************************.

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

    After 3 months and 22 days from placing the order and no updates from the company.  

    Sincerely,

    *****************************

Clip-On Express is NOT a BBB Accredited Business.

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