We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pain Management Clinics

Nevada Comprehensive Pain Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nevada Comprehensive Pain Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nevada Comprehensive Pain Center has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked appointment at ************************************* Comprehensive *************** for 1 pm Mon Jan 13, 2025. Received confirmation email saying I should show up before 12;45 pm. Couldn't fill out the online forms due to visual disability. Called Mon am and confirmed I'd show up via **** prior to 112;30pm and that the customer service *** would be calling the clinic ensuring that there would be someone to help me fill out the forms.Confirmed for a 2nd time, as I had when I made the original appointment, that I had been extremely ill with the flu for months, suffering from extreme pain due to ************************* could barely function at all, unable to stand, would need help & a comfy chair, might need help getting out of the chair as well as filling out all of the forms. Repeatedly told I'd be getting top level help as a disabled senior.**** dropped me off early. Office door was locked with a sign saying it wouldn't be opened until 1 pm, well after I had agreed to show up.Coldest & windiest day of the year. Though dressed warmly I had never been so cold in my entire life. Under the best of health I cannot stand for even 5 min. Shook & shivered with cold for about 1/2 hr.When office staff finally opened the door at 1 pm he pointed to the sign saying I should have read it was closed. Ignored my protests that I had a written email & verbal confirmation to show up early.Demanded to know why I hadn't filled out the forms online.Demanded to know why I didn't have anyone to help me fill out all of the forms.Told me to "go home" and come back with all of the forms filled out.Told me that there was NO ONE to offer any assistance whatsoever in filling out the forms.Demanded to know why, when sitting in the office chair I was shaking so violently as I was still chilled to the bone, I couldn't ***eatedly stand and walk to the office to give him my ID & sign in & fill out other ************ manager was even more verbally abusive saying it was MY FAULT

      Business Response

      Date: 02/14/2025

      February 14, 2025

      **** *******
      Information (Complaint) Specialist
      BBB Of Southern Nevada, Inc
      *********************************************
      Phone:************
      Fax:************
      Email:***************************************************************

      Re: ****** ******
      **************************************************************************
      Phone:*************

      Re: Complaint ID: ********

      Dear Mr. ********************* you for your correspondence dated 02-13-2025 regarding ****** ******.I am sorry to hear that Ms. ****** had less than optimal experience with our medical group. We pride ourselves in ensuring an optimal patient experience.

      The patient was scheduled at 1:00 pm on January 13, 2025. The office is closed for lunch from 12:00 noon to 12:45 pm. When the front office opened the doors at 12:45 PM, Ms. ****** entered the lobby extremely irate. She began arguing and yelling at the staff, even at a patient in the waiting room. Because she stated she was cold, she was immediately accommodated and placed in a warmer room, and the staff assisted her in completing her paperwork. Although multiple efforts were made to make her experience a position one, she remained threatening and argumentative toward the healthcare team.

      An office visit was performed, but care could not be established due to her belligerent behavior.

      Unfortunately,reimbursement for transportation cannot be permitted. According to ******** regulations the amount exceeds what is considered a nominal value by the Office of Inspector General (***), and that would be a violation of our participatory contract.

      Please feel free to contact me if you have any further questions or concerns.

      Sincerely,


      Dr. ******** ****
      Director of Clinical Operations
      Nevada Comprehensive Pain Center
      *********************************************** Suite 150
      ***************************************
      Phone:*********************

      Customer Answer

      Date: 02/17/2025

       
      Complaint: 22817028

      I am rejecting this response because: Business is LYING. I was told in an email to show up at the pain center BEFORE !2:45 PM for my 1 pm appointment. Since I was physically unable to fill out the forms onlin, I CALLED the business that morning and asked for advice.

      Busness told me to show up WAY EARLY and DEFINITELY BEFORE 12:30 pm so that I could get help in filling out the forms from thee STAFF and be ready EARLY for thee appontment. Business REPEATEDLY LIED to me, telling me that they had personally called thee clinic and that they WERE EXPECTING ME before 12:30 pm.

      NEVER was I told that the business would NOT allow me entry before 1 pm. 

      I told the business over and over and over again that I could NOT physically stand and that I was EXTREMELY SICK with the flu.

      Staff at the clinic YELLED at me pointing to the sign claiming that they didd NOT have to open the clinic before 1 pm. 

      Staff told me that they NEVER had been told to expectt me way early, REFUSED to acknowledge my eamil saying I should show up before 12:45pm for help, NEVER had they been told I was to show up BEFORE 12:30 pm If I needed help filling out the forms.

      EVERYTHING in the response email is a LIE.

       
      Sincerely,

      ****** ******

      Business Response

      Date: 02/17/2025

      Good morning,

      The information that has been provided is truthful and factual with evidence by multiple witnesses.

      Dr. ******** ****.

      Director of Clinical Operations.

      Nevada Comprehensive Pain Center.

    Nevada Comprehensive Pain Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.