We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumbing and Heating

Loyalty Plumbing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having my main water line replaced at a price that I later found to be high based on talking to several plumbers after the fact, due to having tenants I didnt have time to shop around which is my fault. I recently had loyalty plumbing call to tell me when I will be taking advantage of the service I signed up for. I never signed up for any additional service in which I asked how much was it and she said it was ****** which I never agreed to and dont appreciate the fine print addition. If anything I want future clients to be aware of there questionable business practices

    Business Response

    Date: 01/29/2025

    Dear Mr. ***************** you for taking the time to share your feedback. We truly appreciate your business and want to address your concerns with complete transparency.
    Regarding the pricing of your main water line replacement, we take great pride in offering competitive, fair, and market-aligned pricing while ensuring top-quality workmanship, warranties, and service. You actually received a Buddy Bonus Membership discount, which saved you $416.95 on your total cost. Without the membership, your project would have been $5,995.45, but with the discount, it was $5,578.50a meaningful savings that we offer to provide ongoing value to our customers.
    As for the membership itself, we want to clarify that it was itemized and attached to your estimate, which you reviewed and signed. We never enroll customers without their consent, and our goal is to provide long-term benefits, including discounts on future services and preventative maintenance to help avoid unexpected plumbing issues.
    We certainly understand that unexpected expenses can be frustrating, and we regret if there was any misunderstanding. Our team is always available to answer any questions or clarify any details regarding estimates and services. Please let us know if we can assist in any way.
    Best regards,
    Loyalty Plumbing Team

Loyalty Plumbing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.