Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business Bizapedia has my personal address located on their website and there is no way for me to speak to a live agent to get this resolved. Ive submitted a form requesting them to remove my personal information and have it reflect the address that is in alignment with my state. Bizapedia has not followed back with me and has not removed my personal information for my business which is named Pro-Lift-It.

  Business Response

  Date: 06/17/2023

  
  Hi Shevon,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Pro-Lift-It LLC (**)
  
  We checked with the Governing Agency¹ in ************** and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20147831
  
  I am rejecting this response because while you have stated that you have gone ahead and hidden the private information, I can still see that everything is still there through a quick searchtherefore it is not hidden. The names and addresses still appear on your website and need to be removed. 
  
  Thanks,

  Business Response

  Date: 06/06/2023

  Hi ........,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ******* ************** (******)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Business Response

  Date: 06/07/2023

  Hi ****,

  Please close this complaint as we've made a good faith effort to resolve it by hiding the private information. You can verify this by visiting the profile on our site.

  Thank you,

  Bizapedia Support

   

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They created a fake FB page as documented on attached PDF.

  Business Response

  Date: 06/07/2023

  Hi *****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ************************, **** (**)
  
  We checked with the Governing Agency¹ in ****** and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/Department Of State

  Business Response

  Date: 06/12/2023

  Hi ****,

  Please close this complaint as we've made a good faith effort to resolve it. If the user would like the private information on this profile hidden, we can accommodate that request as a courtesy. Private information is limited to names of people and address.

  We checked with the Governing Agency¹ in ************ and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information. 
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our <a href="*************************************************">contact page</a> and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."

  Thank you,

  Bizapedia Support

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20147501
  
  I am rejecting this response because: it confuses people when trying to navigate to the actual ******** site of ************************, **** and this is not one that is promoted, messages responded to, etc. so it is just a "fake page" that is out there. We are constantly receiving complaints that we did not respond to messages, etc. but this is not the correct page. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information (full name and address) are listed under my business information (***** Bigfoot LLC) on their website. I want to have my personal information removed as the business is a registered LLC and my full name and home address should not be attached to it. This is a safety concern for my home address to be published. I request that this information removed from the site and deleted from their records. The appropriate business address should be the only listed address for my company. I should not be required to sign up, get a membership, and provide more of my information to them in order to have this personal information removed from their site.

  Business Response

  Date: 06/04/2023

  06/01/2023 Better Business Bureau, Inc. Re: Response to BBB Complaint ID ******** | Notify Business of Dispute Dated 05/31/2023 Better Business Bureau, Inc.: This is to confirm that we received the Better Business Bureau, Inc.'s ("BBB")'s email on 05/31/2023, describing a case initially received by the BBB on 05/31/2023 (the "Complaint"). Attached below please find Bizapedia's response to the Complaint. Per your instructions, we have not included any personal information regarding the individual who filed the complaint (the "Complainant") in this letter. Bizapedia is not the party who first published the information at issue in the public domain. Rather, when the Complainant registered with the ************** as the agent of an incorporated company, the Complainant voluntarily submitted the information to the state with full disclosure that such information would become publicly accessible. Bizapedia simply seeks to accurately reflect such public records maintained by the state. If and when the Complainant changes the public record by contacting the ***** Office of the Secretary of ************* Bizapedia will gladly update its records accordingly. Alternatively, the complainant can submit a FREE request to hide the private information (names of people and addresses) on the company profile, which we have sent instructions for. Sincerely, Bizapedia Support REPLY TO COMPLAINANT BELOW Hi *****, According to your support request, the company profile you are contacting ** about is listed below: ***** Bigfoot, LLC (ID) Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly. Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter. (* Private information is limited to names of people and addresses) Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use ourcontact page. Sincerely, Bizapedia Support

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website allowed someone who Ive never serviced, let alone that area, post false, yet criminal like accusations of me and Im demanding such disgusting language and incorrect assumptions about my persons, be removed immediately! Its defamation of character and I demand an answer as to why someone can say such horrible things about someone and there is and never will be such proof of the hateful words this individuals stated! ( ********** ) from ****************** ** wrote about my company, ****** ******************* on 6/1/22 Thank you greatly for your help in getting to the bottom of this! ??

  Business Response

  Date: 05/31/2023

  Hi ********,
  
  According to your support request, you have complained about a review posted on the webpage listed below:
  
  Nickys ************************ (**)
  
  As you may be aware, Bizapedia currently hosts numerous third party reviews on its website. As a result, Bizapedia is simply not in the position to evaluate the accuracy of these numerous reviews. Thus, absent unusual circumstances, Bizapedia cannot honor requests to remove such reviews.
  
  Please be aware that under the ******* Communications Decency Act, 47 U.S.C. 230, Bizapedia, as a provider of an interactive computer service, cannot be treated as the publisher or author of third party reviews posted on the Bizapedia website. Thus, any court action you pursue regarding the review must be asserted against the poster of the review and not Bizapedia.
  
  Furthermore, Bizapedia will not disclose identifying information about the poster of a review without a valid court order from a court of competent jurisdiction.
  
  You are always welcome to rebut any review posted on our site by clicking the related link under the review which reads "If you are an authorized representative of this company, please click here to respond to this review".
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just opened a small business called Cater2 ****************** LLC and this company has publicly published my companys physical address listed as my home address ******************************************************* which is INCORRECT .I did not give permission.My company address is ****************** ************* is putting my safety at risk and I would like this company to remove my personal information from its site all together.Can you PLEASE assist me bbb in resolving this matter.

  Business Response

  Date: 05/30/2023

  Hi Niquisha,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ************ Cuts & Styles LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Private information such as my name and home address are coming up on ****** search. My company name is HIGHER ****************** LLC. I am needing my personal information to be hidden from the public view.

  Business Response

  Date: 05/27/2023

  Hi Alnisha,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Higher Vibrationz & Rootz LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact Bizapedia several times to request that the personal information connected to my LLC (my name, address, and phone number) be removed. However, the site is not allowing me to process my request without signing up for their monthly or annual paid subscription which I refuse to do. My information being public poses safety risks to me and my family and I need it to be removed from public access. Please see the attachment for additional information.

  Business Response

  Date: 05/27/2023

  Hi Habibah,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Ryt Health And Life Coaching LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  full name, first and last name: ***********************************

   ulr link where you are seeing your companies information and your company name: ****************************************************************

  Thank you!

  Business Response

  Date: 05/25/2023

  Hi Etinosa,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Saint *** Group LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove this page ASAP!!! You guys emailed baxk claiminf that you took down the main info on the main page which is true. But when you search my name on ****** ************************************ the front bizapedia page flat out shows my address My home address **************** Please just remove the addresses from the ****** search engine when it shows up on the Cashflow Ecommerce Page. It is for privacy concerns and if you guys cannot take it down i am goinf to have to take in other measures to make sure my home address is taken down asap! This is an evasion of privacy. Thank you. The page is the link below *******************************************************************

  Business Response

  Date: 05/22/2023

  Hi *****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Cashflow Ecommerce LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. As is our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Additionally, we submitted a request to ****** and Bing to check the page in question for changes. The search engines will generally update their search results whenever they detect a change to a page's content, although the process can take anywhere from 1 to 30 days. Please note organic search results are not controlled by Bizapedia and there is nothing further we are able to do to hasten their update or removal. You will have to personally communicate directly with entity that owns the search engine through one of their online tools to have a search result removed in an expedited manner.
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support