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Business Profile

Record Storage

Property Profile Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Record Storage.

Complaints

This profile includes complaints for Property Profile Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Property Profile Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just moved into our home and we were sent a form in the mail saying we needed to pay ****** by a certain date to register our property. I paid ****** on line. I later called the county we live in to make sure everything was ok with the property. They explained to me that this was a scam. I called my bank and was told I need to call them directly to get the refund. After numerous attempts to call, I haven't reached anyone. I either get a recording or am put on hold until it hangs up.

      Business Response

      Date: 12/20/2022

      this customer was refunded immediately when she contacted us on 12/19/22, the representative  explained it  can take up to 72 business hours for the bank to process the refund, as of today 12/20/22 it has only been less than 24 hours since the refund was issued.We thank the BBB for their mediation in this matter.

    • Initial Complaint

      Date:12/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The deed to my parents' house was recently switched over to my father's name only. Property Profiles promptly sent my elderly father a letter for their "services." It appears to be an official letter for him to obtain documents related to his property for $109. My father is 82 and cannot read the fine print on the form, so he assumed this was something he needed to pay for. He paid them by credit card. When I contacted the company, they claimed the documents had already been mailed and he would have to return them for a refund. The woman on the phone was rude, argumentative and dismissive of my concerns. I immediately put in a dispute for the charge with the credit card company. Be careful!! These predatory companies are everywhere.

      Business Response

      Date: 12/16/2022


      Thank you, this customer was fully refunded at the time of their call to us. When they called (all our calls are recorded) this customer was specifically told that it can take up to 72 business hours for the bank to process the refund. The reports this customer ordered were already mailed to the customer and we at no time stated that to get a refund they would need to be mailed back, in fact it was to the contrary. It is normal practice to return a product before getting a refund, but we refund when requested not when the product is returned. Our letter is very clear that it is a service, not a bill,not a government agency and optional we are sorry that this customer assumed otherwise. This customer's claim that we are predatory is untrue and unfounded, We simply offer a service for a service fee. We thank the BBB for their mediation in this matter.Tell us why here...

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just bought a new home and received a letter requesting payment by 12/9/2022 for a charge of $109 for what appeared to be necessary legal documentation that we own our home. Only after making the payment did we see the fine print which states: "This is not a bill. This is a solicitation. You are under no legal obligation to pay the amount stated, unless you accept this offer. If you are not 100% satisfied with this product, simply return it within 30 days for a full refund." I called the company on a Wednesday at 10:00 AM to request a refund and got an automated message that their offices are closed. I sent them an email stating that we do not want this product, will not be satisfied with this product, and request a 100% refund. I have seen from many other reports on BBB that they do not give the money back despite people reaching out. I wanted to be sure to file a complaint here.

      Business Response

      Date: 11/30/2022

      We are sorry this customer is upset we refunded the full amount,  it can take up to 72 business hours for the refund to process. This customer paid the service fee on Tues 11/29/2022,the customer stated they called us today Wed 11/30/2022 we were unable to answer their call as our office hours are Pacific Standard time and at that time we were closed. The system does give the option to leave a voicemail and this customer did not leave a voicemail.
      We reviewed our records and we did not receive an email from this customer requesting a refund, (unless they sent it to our no reply email by mistake ) if we had we would have refunded immediately and sent an email to confirm the refund.
      All customers who request a refund for any reason are refunded without question. This is clearly stated in our letter (as this customer pointed out), their assumption that we do not refund is incorrect and unfounded.
      We thank the BBB for their mediation in this matter.Tell us why here...

      Customer Answer

      Date: 12/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sent me a document that looks like a bill to my deed of my house. The envelope says warning: $2,000 fine, 5 years imprisonment, or both for any person interfering or obstructing with delivery of this letter u.s. Mail tty.18.code The letter says I have a service fee of $109.00 and I must respond by 12/09/2022.

      Business Response

      Date: 11/23/2022

      The warning this customer is referring to is A **** code advisory for persons who interfere with the delivery of mail, it is not intended for the recipient of the letter, and is not relevant to our offer for service. The letter clearly states its not a bill, that we are not a government agency, and that it is a service for a service fee, NOT for a deed. It states that is it for a  Property Profile" report and has  a list of what the profile report contains and the uses for the report. This customer will receive no further solicitation letters from us. We thank the BBB for their mediation in this matter.

      Customer Answer

      Date: 11/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was helping my dad with this and thought maybe it will get us the copy of the title. BUT AFTER paying $109 and got nothing for three month. I need my money back! I wish i done some research. Transaction ID: ***********

      Business Response

      Date: 10/07/2022

      This customer was refunded the full amount on 10/6/22 it can take up to 72 business hours for the refund to process through their bank. This customers property report was delivered to their address (see attached shipping tracking) and they at no time contacted us to  inform us they had not received their report, if they had had we would have resent immediately. Our service fee is for the compilation and research for an approximately ***** page property report called a " property profile" NOT for a deed this is very clearly stated on our notice However there is FREE deed included with the property report. we thank the BBB for their mediation in this matter.

    • Initial Complaint

      Date:08/27/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/22/2022, a payment of $109 was sent to property profile in order to receive a copy of my deed for my home. As a new and first time homeowner I feel very dumb having participated in this transaction not knowing I could simply contact my register of deeds office to obtain a copy for a few dollars if not free.

      I'd like to cancel the service and request for a refund of the $109 of the transaction ID of ***********.

      Business Response

      Date: 09/03/2022

      Business Response /* (1000, 5, 2022/08/30) */
      This customer was fully refunded on 8/29/22 it can take up to 72 business hours for their bank to process the refund, our service fee is not for a deed its for a service to compile and research an approximately 20-40-page property report (Property Profile) NOT a deed, this is clearly stated on our notice. We thank the BBB for their Mediation in this matter.


      Consumer Response /* (2000, 7, 2022/08/31) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Satisfied thank you for your help BBB. I have received my refund

    Property Profile Inc. is NOT a BBB Accredited Business.

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