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Business Profile

Sewer Cleaning

Anytime Plumbing, Heating, and Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called Anytime out to our business for HVAC repairs. They charged me $400 on the spot. The repair did not work. Called them back and they did not address or resolve the issue. Reached out to management and no response. Finally I had to dispute the charge. That they responded to (to fight it). Still not a word from management about the $400 they essentially took for doing no work.

    Business Response

    Date: 09/20/2024

    See attached invoices for details of work performed and recommendations (******** first visit 7/17 and 90989177 second visit 7/20). We did talk to the customer regarding the issues they had and the hvac manager **** went out the second time to address the issues on 7/20, he noted that the duct system needs attention due to many found issues. **** spoke to **** about the issues and adjustments made that day. We mentioned that we would follow up in a few days, when we did call on 7/22 at 1:50pm we left a message for ****.  

    Customer Answer

    Date: 09/20/2024

     
    Complaint: 22242313

    I am rejecting this response because: the issue was never resolved but I was charged $400

    Sincerely,

    **** **********

    Business Response

    Date: 09/23/2024

    Tell us why, We returned on 7/20 and began checking system performance. Made adjustments to fan speed on Range, Evap. cooler and kit RTU to create more are flow. Found dirty evaporator coil on main RTU filters and duct system needs attention due to many found issues. Spoke to **** about issues and adjustments made.  Everything we repaired was working properly when we left and didn't have back after we followed up a few days later.  Did you have the duct system checked and filters replaced as recommended?

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22242313

    I am rejecting this response because:

    This is not the case. Nothing was ever working properly when your guy left the site. Feel free to schedule time to come and talk to my kitchen team who had to suffer under 90 degree heat in the kitchen all summer. If this is what your tech told you, he was willfully deceiving you. Our kitchen HVAC issues was never repaired in any way. We were just charged $400 and he left. They came back another day but did not do anything. The issue indeed was never fixed at any point. 

    Sincerely,

    **** **********

    Business Response

    Date: 09/24/2024

    We warranty all repairs for 1 year on labor and parts, noted on the invoice.  We did not hear back from anyone after 7/22, do you have any invoices showing the duct system was checked?  

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22242313

    Yes see attached invoice on duct repair. 


    Sincerely,

    **** **********

    Business Response

    Date: 10/02/2024

    The repair for $408.00 was for the **** unit on roof we worked on that was low on freon and had dirty filters (see pics attached).  The invoice you sent is for the make up air handler (another unit), which we didn't work on the first time and a separate issue, which we made adjustments to fan speed to create more air flow at no cost to you on the second visit.  We didn't notice any duct work that came apart when we were out on 7/20 (see attached pic taken) and the repair of the hvac unit was good when rechecked.  We did give recommendations that it could be a duct system issue and need further investigation, we said would do a courtesy call to check to how the system was working and never heard back from anyone.  

  • Initial Complaint

    Date:03/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about 12 Jan 2024, I had a water heated replaced. I have been requesting a copy of my invoice to be mailed to my *********** Box due to no e-mail address. First request was done when the technician was here and he allowed me to use his phone when this was requested with his office personnel when the job was completed.Second was request was when I called to find out where the invoice and paper work for the inspection that was required by Clark County. I was informed that they would mail out the invoice to my P.O. Box and would send the inspection paper work with the technician. Third incident on about 29 Jan 2024, individual arrived with no inspection paper work. Individual stated he was not given any paperwork to bring with him. After the inspection, he notified his office and again requested that the invoice and inspection, showing that it passed, was to be mailed to my P.O. Box. Again I was told it trouble it would not be a problem. It is now 1 March 2024 and I still do not have the paper work that I *** need if there is warranty issue or an issue about inspections that were one.Due to the fact that two phone calls were conducted with the technician being here and on his phone, I have no faith in the company in relaying messages to their personnel about jobs. Such as when I first called, they were informed that I would be replacing the water heater due the the problem and its age. But was not relayed to the technician. The office didn't relay or information or provide paper work that I had requested. Paper work that *** be needed in case of warranty issues or inspections that were performed for home owners insurance.Hopefully this can be resolved immediately with out any issues.Need copy of all invoices and warranties.Need copy of all inspection paper work and results of the inspection All info is to be sent to my P.O. Box which has been provided.

    Business Response

    Date: 03/06/2024

    I do apologize as billing did mail it, I will put another copy in the mail to po box you listed.  

    Business Response

    Date: 03/06/2024

    See attached documents that will be mailed

Anytime Plumbing, Heating, and Cooling is BBB Accredited.

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