Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/7/2022 $135.48 SCAM! SCAM! SCAM! SCAM! SCAM!Product put into my skin IS NOT the same as what is in the bottle I received! Disgusted with their bait & switch tactics. They need to issue me a refund. I will be turning them in for fraud through my bank as well.

  Business Response

  Date: 01/06/2023

   We spoke with ******** and received further information and found that it was not our location at all.  She purchased it from a store at Showcase in which we are not affiliated.  We gave her the number to the store manager and we also reached out to the store manager to call *****************  

  We are sorry we are unable to help her with the issue, but like previously stated we are not affiliated with the sales with the store and only are the distributor of the products.

   

   

  Customer Answer

  Date: 01/16/2023

  In my recent communication I mentioned this information and gave the contact details for the showcase.  Please continue to track down the showcase scammers.  Should I file another complaint?

  Thank you,
  

  ********

  Customer Answer

  Date: 11/08/2023

  I would be more than happy to return the item for a refund. That hasn't been possible since the business would not provide me with a valid address. Also, this was a showcase, therefore, it was impossible to return it. Thank you!

  Business Response

  Date: 11/22/2023

  Dear BBB, 

  
  I hope this message finds you well. We recently became aware of the complaint filed against our store, and we would like to take this opportunity to address the concerns raised by the customer.
  First and foremost, we want to emphasize that customer satisfaction is our top priority. We take every complaint seriously and strive to resolve issues promptly. The customer in question alleges that our store engages in fraudulent practices, specifically stating that she did not receive the product as demonstrated during the trial. We want to assure you that the product provided to her is identical to the one used in the demonstration.
  Furthermore, we have thoroughly reviewed the transaction, and it appears that the customer signed a full invoice, authorizing our standard return policy. While we stand by our policies, we are also committed to customer satisfaction and are willing to go above and beyond to address this situation.
  Despite our openness to communication, the customer did not contact us directly to express her concerns before filing a complaint. We value open dialogue with our customers and encourage them to reach out to us when issues arise.
  In light of this situation, we are eager to engage with the customer, discuss her concerns, and work towards a resolution that ensures her satisfaction. We are willing to issue a refund in this case, not only to address the customer's concerns but also to uphold our commitment to delivering a positive shopping experience.
  We kindly request your assistance in facilitating communication between our store and the customer to ensure a swift resolution. Our goal is to rectify this matter and maintain the trust of our customers.
  Thank you for your attention to this matter, and we appreciate your assistance in resolving this complaint

  Customer Answer

  Date: 11/30/2023

  I have not heard anything from Jouvence. Several times I have asked for their mailing address so I can return the product, however, they continue to ignore my requests. Thank you so much for your help!

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 18606794
  
  I am rejecting this response because:

  I have not heard anything from Jouvence. Several times I have asked for their mailing address so I can return the product, however, they continue to ignore my requests. Thank you so much for your help!
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 12/14/2023

  Dear BBB of ***************, Inc.,
  
  I am writing in response to the recent communication from the Better Business Bureau regarding the fraud complaint I filed against Jouvence Eternelle, The Showcase. I appreciate your assistance and the opportunity to address this matter in a thorough and professional manner.
  
  Firstly, I would like to express my gratitude to Jouvence Eternelle, The Showcase for their prompt response and the acknowledgment of my concerns. I acknowledge the efforts of Jouvence Eternelle, The Showcase in their letter, and I value their commitment to customer satisfaction.
  
  As outlined in my original complaint, I visited the Jouvence Eternelle, The Showcase, where the product was applied to my skin, and I experienced positive results without any adverse reactions. However, upon using the product at home, I encountered skin irritation and noted visual discrepancies that raised concerns about the authenticity of the product received.
  
  After this experience, I contacted Jouvence Eternelle of *********, ******, as indicated in my communication with the BBB. During this conversation, I was informed that Jouvence Eternelle of *********, ****** is the sole "authorized" dealer of genuine Jouvence Eternelle products.This information heightened my concerns regarding the possibility of being provided with an unauthorized or counterfeit product.
  
  In multiple correspondences with Jouvence Eternelle, The Showcase (through my bank), I requested the return address for the Showcase.Regrettably, this inquiry has not been addressed by them, and no information regarding a return address or refund process has been provided. Consequently,the product remains securely packaged and ready for return, pending the necessary details for the return process.
  
  I am committed to resolving this matter amicably and would appreciate your assistance in facilitating the return of the product and securing a refund. To expedite this process, I kindly request your intervention in acquiring the necessary return address of Jouvence Eternelle, ****************************************** in *******, *******, communicated to me that the address of ***********************************************************************************************, listed on the receipt, is not a valid return address.
  
  I understand that the resolution of this case is contingent on the cooperation of all parties involved, and I am hopeful that with your guidance, we can reach a satisfactory resolution promptly.
  
  Thank you once again for your time and attention to this matter. I am confident that, with your assistance, we can bring this issue to a resolution that is fair and equitable.
  
  Sincerely,
  *****************************

  Business Response

  Date: 12/19/2023

  We have answered on this claim 2 weeks ago!!!

   

  We are willing to give her refund 

  Customer Answer

  Date: 01/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. If provided with a mailing address I am willing to return the product.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/03/2024

  Thank you for trying! I will make sure to write reviews everywhere possible in an effort to warn others about this business.