Reviews

Review Details

• Review fromDerek H

  Date: 10/30/2024

  1 star

  Derek H

  Date: 10/30/2024

  High pressure sales tactics. They also start with an astronomically high price and reduce it significantly when you object. They present the product in an deceptive way, using unrealistic lighting to amplify the appearance of results. At home the product never comes close to what you thought you saw in the store. Convenient for them, they have a not return policy. They position their store to prey on vacationers. I doubt you will find them in a legitimate retail location.

  Jouvence Eternelle

  Date: 11/17/2024

  Thank you for sharing your feedback. At our store, we take customer satisfaction very seriously, and we strive to provide every guest with an exceptional experience, whether they are local or visiting from out of town.

  
  

  We’d like to address some of the concerns you mentioned:

  
  

  Pricing Transparency: Our pricing structure is designed to accommodate various customer needs, and we are proud to offer promotions and discounts to ensure that our high-quality products are accessible. We are upfront about pricing and do not employ "high-pressure sales tactics." Customers are encouraged to take their time and make informed decisions.

  
  

  Product Demonstrations: The product demonstrations in our store are conducted to show the true potential of the items. We use industry-standard lighting, similar to what is found in most retail stores, to provide an accurate representation of the results. We understand results can vary based on individual use and skin type, which is why we offer consultations to ensure customers are matched with the right products.

  
  

  Return and Exchange Policy: While we do have a no-refund policy for opened items due to the sensitivity and hygiene of our products, we are always willing to work with our customers. In certain cases, if a product has not been used or opened, we offer refunds or exchanges as a gesture of goodwill.

  
  

  Customer Care: We pride ourselves on exceptional customer service. Our team is always available to assist with questions, product usage tips, or concerns to ensure that every customer feels supported. Many of our customers return regularly and express satisfaction with their experience.

  
  

  We value all feedback as it helps us to grow and improve. If you’d like to discuss your experience further or have specific concerns you’d like us to address, please reach out to us directly. We are always here to help.
  
  Thank you for giving us the opportunity to clarify and for your consideration.

  
  

   

• Review fromVeronica A

  Date: 10/02/2024

  1 star

  Veronica A

  Date: 10/02/2024

  Review of Jouvence Eternelle at 3785 S Las Vegas Blvd, Las Vegas, NV 89109
  I had a highly disappointing experience with Jouvence Eternelle at their Las Vegas location. After visiting their showcase and having a product applied to my skin with seemingly positive results, I decided to purchase it. Unfortunately, when I used the product at home, it caused severe skin irritation and did not match the quality of what was demonstrated.
  My attempts to contact the company for a resolution were met with frustrating obstacles. I was informed that the showcase product was not affiliated with the "real" Jouvence Eternelle company, despite the packaging indicating otherwise. This raised serious concerns about the authenticity of what I had purchased.
  Furthermore, the company provided no valid return address, making it impossible to return the product and get a refund. This has left me feeling scammed and stuck with a useless product.
  Adding to the frustration, Tomer ***** of Jouvence Eternelle communicated with the Better Business Bureau (BBB) of Las Vegas more than once, stating on 12/19/2023, "We are willing to give her a refund." Despite this promise, Tomer Yamin did not contact me regarding a refund. The BBB case was closed as resolved, but this was clearly just a game to him, and it's disgusting! The service requested is a refund.
  I strongly advise against purchasing from this location. The lack of transparency, poor customer service, and potential for counterfeit products make it a risky and unpleasant experience. Save yourself the trouble and avoid Jouvence Eternelle at 3785 S Las Vegas Blvd.

  Jouvence Eternelle

  Date: 11/17/2024

  Thank you for sharing your feedback regarding your experience at Jouvence Eternelle. We take every concern seriously and strive to provide clear communication and exceptional customer service to all our clients. We regret that your experience did not meet your expectations.

  
  

  We’d like to address the key points raised:

  
  

  Product Quality and Sensitivity: All our products undergo rigorous quality assurance checks to ensure they meet the highest standards. We understand that individual skin sensitivities can vary, and we regret any discomfort you experienced. Our team is always available to assist with product usage guidance or alternative solutions.

  
  

  Return and Refund Policy Compliance: At the time of purchase, customers are required to review and sign our return policy, which clearly outlines the terms and conditions. We maintain these policies to ensure fairness and transparency. As part of the signed agreement, returns are only processed when the outlined conditions are met. We kindly ask all customers to comply with these terms to facilitate a resolution.

  
  

  Resolution Commitment: While we understand your frustration, our records indicate that the return policy you signed acknowledges that refunds are not issued for opened or used products. However, we are always willing to work with our customers to provide exchanges or other solutions where applicable, as a gesture of goodwill.

  
  

  Clarification on Communication: We apologize if there was any miscommunication or perceived delay during your interactions with us or the Better Business Bureau. We aim to address all inquiries promptly and professionally. To expedite a resolution, please contact us directly  with any additional details so we can assist further.

  
  

  At Jouvence Eternelle, we are committed to ensuring every customer has a positive experience. We value your feedback and will use it to improve our processes and communication.
  
  Thank you for your understanding, and we hope to resolve this matter amicably.

• Review fromBrenda B

  Date: 09/26/2024

  1 star
  I went to Vegas September 5th through the night for a four day music festival. Henry from the shop in Las Vegas stopped me as we were going down to listen to music talk me into coming to visit him. I bought it this product because it did work. I paid $200 for this and he told me that it was a two-year supply in it it's not even a month and my thing is empty. Do not go to Las Vegas and buy anything from them because they will lie lie and they will push you into stuff. Henry is the worst out of all of them and that's in Las Vegas at the ******** hotel