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Business Profile

Subscription Agents

SI Renewal Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged twice for a renewal to sports illustrated. On July 18 I was charged $41.92 and on July 30 I was charged $38.64 Thank you

    Business Response

    Date: 09/05/2023

    We have refunded the 2nd charge with card ending in ****. There was a duplicate account under ***** and ******.

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an identical problem to one shown for a Sports Illustrated subscription. I have been billed twice by Sports Subscribers Services NV but never received a magazine. My credit card was billed $68.48 August 25th, 2022 and again on Feb. 25th, 2023 for $68.48. I complained at their site but never received a reply. I asked to end the subscription. I didn't even ask for a refund.

    Business Response

    Date: 07/25/2023

    We have adjusted and corrected the customers subscription account. We have also marked the customer as no future contact.

    Customer Service Staff.

     

    Customer Answer

    Date: 07/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 09/06/2023

    SI Renewal Services said they would have no further contact with me.  Instead, they again billed my credit card on 8/25/23 the same amount of $68.48 as in past ********.  I have not even asked for a refund yet they continue to bill me.  

    my original complaint number is ******** as submitted to BBB of ***************.  Any help or advice would be appreciated.

    **************************

    Business Response

    Date: 09/21/2023

    Subscription has been cancelled.

    Customer Answer

    Date: 09/21/2023

     

    Since my last email to you, Subscribers Services has responded to me with this email. 

    "We have canceled the order and recurring charges and issued a refund. **************** Support Team."   I thanked them for their efforts though they had canceled the order and recurring charges before and my credit card was still billed again in August.  This time they have issued a refund which is a step better.  I will be looking for that refund on my next banking statement.  

    Thank you again for your help.  

    *****************

     

    Customer Answer

    Date: 09/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Although I cancelled my Sports Illustrated subscription last year, I received a credit card charge of $38.64 on May 26 from "Sports Subscribers Ser Magazinesubsc Nv". I am furious-- this is the second time this has happened to me. I have no digital subscription, no print subscription, yet this company keeps billing my credit card. I want a refund and my information expunged from their records. The reference number from the transaction is ***********************

    Business Response

    Date: 07/10/2023

    This customer ordered a subscription originally from ** with a recurring charge. We have now removed that feature from the account and no future charges will occur.

    Customer Service Support Team.

    Customer Answer

    Date: 07/11/2023

     
    Complaint: 20297497

    I am rejecting this response because: While I am pleased to hear that SI has pledged not to charge me anymore, I still expect them to refund the most recent charge. I requested cancellation back in November 2022, and there is no excuse for them to keep charging me. This is the second time that they have auto-charged me this year despite my cancelling my subscription.

    Sincerely,

    ***************************

    Business Response

    Date: 07/27/2023

    This accounts has been adjusted and corrected.

    Customer Answer

    Date: 07/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 08/29/2023

    Thus customer has already been refunded.

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20297497

    I am rejecting this response because: While the refund was processed on August 17, the business charged my credit card again for the exact same amount four days later, for $38.64, on August 21. On the phone, they assured me that the problem was solved and they would never bill me again, but they did so in less than a week. 

    Sincerely,

    ***************************

    Business Response

    Date: 08/29/2023

    Your account has been issued a refund.

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a random charge of $38.64 out of checking account from Sports Subscribers *********. I have cancelled my SI subscription several years ago. I have not authorized this charge to my account. I am requesting a refund and to be removed from future withdrawals and to be removed from the company.

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are receiving a **************************** We didn't subscribe to it, and it is in our son's name. He doesn't live at our address as he is a grown man. He has never subscribed to SI. It is in the name of ***************************** #SPI3773843440/7

    Business Response

    Date: 05/23/2023

    This complaint has nothing to do with our company. This is a delivery issue Customer needs to resolve with the publisher directly Sports Illustrated.

    Customer Answer

    Date: 05/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Additionally, I called the **************** Line, and they said the subscription was corrected to the proper person in *******, **. They said all issues coming to TN would end in July. The August issue would go to the correct subscriber! 

    Thank you for your assistance.


    Sincerely,

    *************************

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I renewed my subscription to Sports Illustrated by mail in March to take advantage of a special offer for early renewal. On March 25 my credit card was charged $142.40 which was to cover a two year subscription plus 20 free issues. I just received a renewal notice from Sports Illustrated stating that my subscription expires in September 2023. This does not reflect the renewal charged to my credit card on March 25. I contacted Sports Illustrated through their web site and they say they have no record of the payment. My Sports Illustrated account number is **********. I am attaching a page from my April 3rd credit card statement which shows the transaction.,

    Business Response

    Date: 05/23/2023

    Your subscription has been adjusted and corrected. 

    Customer Service Support Team.

    Customer Answer

    Date: 05/23/2023

     
    Complaint: 20083259

    I am rejecting this response because:

    The payment in question was for a two year renewal plus 20 free issues. My account has only been extended by two months from September 2023 to November 2023.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **************** has been charged $76.16 on 3/20/2023 for renewal of my Sports Illustrated subscription for 64 issues plus 5 free issues. I am not receiving the magazine. I tried calling the phone number provided *************) which is only a recording sending you to a website ( subscriberrenewalservices.com). The website provides a place to submit an email of your issue. I have send two email responses of my issue with no response to either. I don't have a magazine so I don't have the account number. I do have the invoice number that was on the renewal notice I received. The invoice number is *********. i also received a thank email that stated my order number was *******. At this point I would just like a refund of $76.16.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 4 recurring charges every 6 months from Sports subscriber services magazines subs ** ** of $68.42 on my credit card. I called Sports Illustrated since I pay them directly for my subscription - they confirmed my account and when the next billing from them would occur. I have no idea what this recurring charge is for from SI Renewal Services since when I try to determine what it is for on the web it refers me to sites implying it is for Sports Illustrated. I am concerned these charges are not valid. I would like an explanation as to what these charges are for. If the charges are bogus I want refunds and also be taken off of their subscription list.

    Business Response

    Date: 04/15/2023

    It looks as though this was setup as a recurring charge every 6 months instead of once a year as it should have been. This was for a recurring renewal subscription for Sports Illustrated.

    We have now removed the recurring charging from the account and have issued a refund.

    We have also marked the account for no future contact.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2022, I received a renewal notice for my *************************** from ******************* *********************************** Suite ****- *********, ** *****. I sent a check, dated June 1, 2022, check no.3380 for 160 issues at $134.40 plus 20 free issues. The payment cleared on June 9, 2022. I had forgotten about it until I received a Sports Illustrated LAST ISSUE renewal form on March 5, 2023. I went through my records and then contacted Sports Illustrated (on a phone number obtained from the magazine). SI **************** had no record of my ********************** and said the magazine was not affiliated with Subscriber Services. I called Subscriber Services on a number provided on their renewal notice and left a voice message. I haven't received a callback, nor any of my 160 +20 issues and my current subscription ends April 2023. I want a refund of $134.40.

    Business Response

    Date: 03/23/2023

    We show the subscriber as a different name.

    Customer Information:
    ***********************
    634 ***************
    **************, ** 15666

    The subscription account has been adjusted and corrected. Please allow 1 issue for the correction as we have notified the publisher.

    Customer Answer

    Date: 03/25/2023

     
    Complaint: 19563262

    I am rejecting this response because: As the attachment shows, the renewal notice was made out to *************************, not ***********************, as the vendor indicated. Also as noted on the renewal invoice, check no.3380 in the amount of $134.40 was paid on 6/1/2022 and cashed by the vendor.

    Sincerely,

    *******************************

    Business Response

    Date: 03/28/2023

    The subscription account has been adjusted and corrected. Please allow 1 issue for the correction as we have notified the publisher

    Customer Answer

    Date: 03/30/2023

     
    Complaint: 19563262

    I am rejecting this response because: The vendor did not comply with my request for a refund of $134.40, which was payment for the attached renewal notice . Also attached is a copy of check #****, paid 6/1/2022, endorsed to Sports Illustrated, and cashed by the vendor, Subscriber Services on 6/9/2022 for 160 issues plus 20 free issues. 

    As previously reported, when I contacted Sports Illustrated, they said that they had no affiliation with Subscriber Services. Since Subscriber Services somehow managed to cash my check endorsed to Sports Illustrated, I would like a full reimbursement to settle this matter.

    Business Response

    Date: 03/30/2023

    The subscription account has been adjusted and corrected. Please allow 1 issue for the correction as we have notified the publisher.

    Subscriber Services has been in business since ****. All orders are processed through an authorized clearinghouse for subscription agents who are authorized directly with *************************** to clear orders for Subscriber Services and it's divisions since ****. Our name *** not be listed, however we do have an agreement with a authorized subscription agent authorized to clear orders for Sports Illustrated. Sports Illustrated uses a call center in *************** and sometimes they dont give out the correct information.


    You subscription is good until September, 2029.

     

     

    Customer Answer

    Date: 03/30/2023

     
    Complaint: 19563262

    I am rejecting this response because: Why am I getting a notice from Sports Illustrated stating that my subscription is ending?

    Sincerely,

    *******************************

    Business Response

    Date: 04/15/2023

    We dont know, disregard as it could have been processed and sent prior to your subscription being updated. You dont need to renew.

    You subscription is good until September, 2029.

    Customer Answer

    Date: 04/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me., provided service continues until September 2029.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the below to ******************************** :My account was debited today for $68.48.There was another debit in August for the same amount. I contacted ***** and made a fraud claim. i have not been getting Sports Illustrated.POS DEBIT SPORTS SUBSCRIBERS SER ********* ** Misc. debit-$68.4808/12/2022:POS DEBIT SPORTS SUBSCRIBERS SER ********* ** Misc. debit-$68.48I contacted Sports Illustrated and was told I have no active accounts: "You have no active subscriptions."What is going on here ? Please stop if you have any subscriptions.**************************** or ***************************** Thank you for your attention to this matter.

    Business Response

    Date: 01/23/2023

    We were not able to locate the account because the address was listed as

    Customer Information:
    ***************************
    ****** *********, Apt 402 
    Forest Hills **, ** 11375

    There was a dash in the address ******. We were finally able to locate the account and we have adjusted and corrected your subscription account. Please allow 1-2 issues for the correction.

    Thank you.

    Customer Answer

    Date: 01/23/2023

     
    Complaint: 18881285

    I am rejecting this response because: it does not adequately address my complaint. I was charged $68.62 in August 2022 and today $68.62 again. The current subscription is $20 a year.

    Why another charge after six months ? This situation doesn't make sense  

    I did not want a restart. I want a refund for both charges. The explanation given seems far-fetched. I want off of their subscription lists. 

    Sincerely,

    ***************************

    Business Response

    Date: 01/24/2023

    We have issued a refund. We have also deleted the account from our records so that no future recurring charges can happen.

    Customer Answer

    Date: 01/25/2023

     
    Complaint: 18881285

    I am rejecting this response because:

    First of all, Thank you.

    The issue has some complications. I appreciate the company's response and that I was taken off their subscription list.

    I called Chase and withdrew my fraud complaint.

    They gave me a temporary credit which will probably be removed based on my phone call.

    Subscriber services sent me the following e-mail: 

    REFUND CONFIRMATION
    Order Information
    Description:Goods or Services
    Invoice Number **********
    Billing Information
    *************************
    100-11 ********* Apt 402
    Forest Hills, ** 11375
    ***************
    917-391-8190Shipping Information
    *************************
    100-11 ********* Apt 402
    Forest Hills, ** 11375
    Total:$68.48 (USD)

    Payment Information
    Date/Time:24-Jan-2023 10:59:20 PST
    Transaction **************
    Payment Method:Visa xxxx3644
    Transaction Type:Refund
    Auth Code:060252

    Merchant Contact Information
    SUBSCRIBERS SERVICES
    *********, ** 89107
    **
    ************************************************

    That refund has not been received. Most likely because ***** cancelled my debit card ending in 3644.

    I will accept a check. They have my proper mailing address.I will not share my new debit card #.

    I will copy this and send also to the e-mail at the end of the e-mail. I am still out for August 2022. 

    Again, thank you to BBB. Thank you to Subsciber services.It is complicated.

    Sincerely,

    ***************************

SI Renewal Services is NOT a BBB Accredited Business.

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