Subscription Agents
SI Renewal ServicesThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a Renewal Notice from Subscriber Services in June of 2022. I was unsure how I even began getting issues of Sports Illustrated in the first place. I attempted to cancel through their website messaging system. I also had sent an email on July 21, 2022 to their email address, ********************************* I continue to email them and send messages through their website. The only response I received was on November 7, 2022 that no pertinent information provided, email deleted. This is puzzling and frustrating since my initial email had all the requisite information, along with a picture of the June 2022 renewal notice and a picture of front page of a *************************** with the required information. I continue to follow up through email and messages without a proper response and/or confirmation of the cancellation of my subscription.Business Response
Date: 11/28/2022
Customer needs to contact the publisher.Initial Complaint
Date:11/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been receiving SI for quite some time now and despite various attempts in contacting customer service to ask how this is being paid, Ive had no response! I need to know if ** being charged for this, or if maybe someone I know is still getting charged for this subscription as it is unwanted and wasteful.Business Response
Date: 11/22/2022
Contact the publisher Sports Illustrated.Initial Complaint
Date:11/21/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed two charges from SSI *************************** on my ********** credit card. The first charge was on June 14, 2022 and I thought it was for my recent Sports Illustrated Renewal. Then a second charge for the same amount ($68.48) appeared on my credit card statement on November 7, 2022. I called the number listed *************) and could not get to talk with a person. I will try to send an email to them but was not positive I understood the correct email address as the individual had an accent. If this is a recurring charge, I want it canceled and I would like a refund as well. I see others have had the same problem lately. Thank you for your assistance.Business Response
Date: 11/21/2022
A refund has been issued. Please allow 3-4 days to post. The customer was scheduled for a recurring charge. We have now removed that from the recurring system and removed the customer from our database.
Thank you.
Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am assuming they HAVE removed my name from their database and there will not be any further recurring charges. I did receive a letter from them today with notice of another recurring charge due in December. I will return that letter and **** it "PLEASE CANCEL ANY RECURRING CHARGES AND TAKE MY NAME OUT OF YOUR DATABASE."Thank you very much for your assistance in contacting this company and getting them to refund me.
Sincerely,
*************************Initial Complaint
Date:11/02/2022
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2022 I made a payment using my credit card to Subscriber Services on their website (www.subscriberpaymentservices.com) of $134.40 for 160 issues of Sports Illustrated. On around 10/27/2022 I received an invoice in the mail from Sports Illustrated for $77.84 for an unnamed number of issues. I checked my account at www.si.com/myaccount and the $134.40 payment does not show. Only the invoice for $77.84. Please advise. Their number is ************. In researching complaints this is not the first time that this has happened - so please shut them down and fine them. I want TWICE the $134.40 from them.Business Response
Date: 11/02/2022
We have adjusted and corrected customers subscription account. There was an error in the name and address information.Customer Answer
Date: 11/07/2022
Complaint: 18346139
I am rejecting this response because credit to my account has not been provided yet. Please find out how long it will take for me to see the credit applied.
Sincerely,
*****************************Business Response
Date: 11/23/2022
This account has been researched and is currently an active subscription.Customer Answer
Date: 11/28/2022
Complaint: 18346139
I am rejecting this response because: they still have not extended my account expiration date, I paid for a 3 year extension and my account expires in December 2023. See the attachment,
Sincerely,
*****************************Business Response
Date: 12/13/2022
Subscription has been adjusted. Must allow up to 2 issues for correction adjustment to reflect.Customer Answer
Date: 12/14/2022
Complaint: 18346139
I am rejecting this response because:Until I see that this is reflected on my account end date, I do not trust the merchant to deliver. This was supposed to be resolved in November according to the merchant.
Sincerely,
*****************************Business Response
Date: 12/14/2022
Ok. Allow 1-2 issues for correction.Customer Answer
Date: 12/15/2022
Complaint: 18346139
I am rejecting this response because:I've been waiting for over a month now and more than 1-2 issues, when I see the date on my account reflect an extension then I will say this is resolved. Promises are useless until delivered on.
Sincerely,
*****************************Initial Complaint
Date:10/04/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2022 I received a solicitation from SI Renewal Services (Sports Subscriber Services) to renew my current Sports Illustrated subscription for several issues. The pricing was reasonable so I submitted payment with my Discover Card of $95.04. It appeared on my account on March 2, 2022. I never noticed an ending subscription date change when logging into my Sports Illustrated account. Subsequently on September 1, 2022 I was charged another $95.04 from Sports Subscriber Services. I called the number associated with the charge listed on my Discover account statement and you simply get a message to email ******************************** with requests. Of course that email address does not exist. I didn't leave a message at the tone because at that point I didn't trust the source any longer. I logged into my SI account and email ***************** They responded that they have NO relationship with Sports Subscriber Services in Nevada. I called Discover and had the charges removed from my account and had SSS blocked from future charges. I would like my information removed from their business records but am not sure now to go about that. Can BBB intervene on my behalf? Thank you.Business Response
Date: 10/04/2022
******************************** us a valid email address. We have removed this account from our database.Customer Answer
Date: 10/05/2022
Complaint: 18167705
I am rejecting this response because: the email address they have provided in their response (as is in their phone message) is rejected by mail servers as invalid. I tried it again exactly as stated in their response.I do accept, but do not necessarily believe, they deleted my account from their database.
Thank you for looking into this for me. I will consider it closed.
Sincerely,
*****************Business Response
Date: 10/05/2022
Name:*****************;
Address:10 ********
*************account updated and corrected.
Business Response
Date: 12/07/2022
Email address is correct.
********************************
Case closed.
Customer Answer
Date: 12/16/2022
Complaint: 18167705
I am rejecting this response because: The most recent response from the business is copied here:Email address is correct.
********************************
Case closed.This response does not address my most recent rebuttal at all, but only one of the original complaints. My most recent rebuttal request that the business work with Discover Card to refund my money for fraudulently selling me a subscription extension that they have no rights by Sports Illustrated to sell, and then actually charging me THREE TIMES over the course of 11 months. I have checked my original subscription and the date it expires is still the same original date of MY order. It has not been extended and will not be as detailed in the the original attached document declaration from the real Sports Illustrated (attached again for convenience). The business needs to address when they are going to refund my money to Discover Card.
You can please also inform them that a complaint has been lodged with both the ****** ************************* and with the ****** ****** of ******** Affairs. I am not going away.
Sincerely,Business Response
Date: 12/19/2022
As the customer has been refunded through multiple charge back disputes, we cannot refund the customer. Also, we are not able to respond here as this needs to be resolved through the credit card dispute process due to the customers action that they initiated.
Customer Answer
Date: 12/28/2022
Complaint: 18167705
I am rejecting this response because: Two of the three charges have been refunded to me by Discover Card because the vendor (Sports Subscriber Services) does not respond to Discover Card concerning those two disputes. One charge although has been placed back on my Discover Card because Sports Subscriber Services provided Discover Card with 'proof' that the transaction is valid (see newly attached). I maintain the transaction is not valid, as they are not partners with Sports Illustrated (as previously documented). When reviewing my subscription on the Sports Illustrated site my subscription ending date has not changed from the original order date. If the Sports Subscriber Services transaction was valid then my subscription end date would have changed, as it was purportedly supposed to.Sports Subscriber Services still owes me $95.04 for the original fraudulent transaction.
Sincerely,
*****************
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