Reviews
Customer Review Ratings
1.09/5 stars
Average of 122 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKarla B
Date: 07/16/2025
1 starKarla B
Date: 07/16/2025
Absolutely Terrible Service – Avoid Cox in Las Vegas
Cox cuts off your internet whenever they feel like it, without notice and without offering any explanation. When you try to contact customer service, no one answers — there's no one to tell you why your service was interrupted or when it will be restored.
I work from home and rely on a stable internet connection. Because of Cox’s unannounced service interruption for "maintenance," I lost an entire day of work. They offered no options and refused to give me a discount for the day I was left without internet.
Cox is one of the worst providers in Las Vegas. Unreliable, unresponsive, and completely unprofessional. I strongly recommend staying away from them.Cox Communications Las Vegas
Date: 07/21/2025
We would like to thank the BBB for the opportunity to assist
a valuable customer. Please let me begin with an apology for any
inconvenience our customer may have experienced. It is certainly not our
intention to cause any frustration.We have reached out to our customer to address their
concerns, however, our attempts to reach them have been unsuccessful.
Once we can speak with the customer and verify the account, we can address
their concerns and provide a successful resolution.Thank you for your time and consideration.
Melissa
Executive Resolutions
Cox CommunicationsReview fromDionne C
Date: 06/30/2025
1 starI would leave 0 stars but that's not an option. I switched over to cox mobile and it has been the ABSOLUTE WORST mistake of my life. 90% of the times I cannot make or receive calls without receiving the error message " Cellular service not available" then on top of that...I had to so-called upgrade my internet which has actually downgraded my service as well as cost me extra money EVERY month when I was told my service would be better. I have called customer service more times than I care to admit with absolutely no help or resolve. First I was told the cell towers were down in my area but when I asked them what does that have to do with when I'm across town and r3cwive the same errors...then they said they were down everywhere! Next they told me they would replace my Sim card because we must've got a bad batch...which is actual BS because I still can't make calls 90% of the time...nor can I receive them. What the actual he'll am a paying for...customer service is a joke, and if I could sue COX right now I would. If I could save someone the headache and stress I'm going through, I would. Cox is not willing to help me at all...everyone should steer clear of Cox Mobile, their customer service....etcReview fromJessica W
Date: 06/20/2025
1 starJessica W
Date: 06/20/2025
I had Cox for 3 years, it was good service. Received an offer from Verizon to switch for a much lower rate than my current with Cox. I even compared new rates to see if they would have something similar and Cox didn't so I chose to switch companies. Trying to cancel my cox services was the most infuriating customer service experience I have ever had. In order to cancel, they only have the options to speak with a live agent online or through phone call. So I chose to do it online. What a mistake. The agent tried convincing me for an hour to keep cox. I wanted to leave the chat but for the amount of time I had already invested into the online chat, I didn't want to start the conversation over with someone new on the phone. I think it is fair to offer promos and new rates to try to retain customers but there comes a point where you need to respect your customers wishes. I was wanting to try this new service and consider coming back to cox if the service with Verizon isn't good because the internet service works fine enough, but based on this whole interaction, I will never work with cox again because it felt like I was being forced to stay with them. I never want to feel like they are keeping my money hostage to them again. Also the agent who helped me (Live agent Douglas from the Loyalty Department) tried to make some snarky remark that I could have cancelled online for it to be faster, when he obviously doesn't know his own company's policy that the only options to cancel are to speak with someone per this link:
***********************************************************************************
I absolutely hated that I couldn't just cancel online without having to interact with someone. Just something to keep in mind when starting an account with them is they will make it EXTREMELY difficult to leave.Cox Communications Las Vegas
Date: 06/25/2025
We would
like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any
inconvenience our customer may have experienced. It is certainly not our
intention to cause any frustration.
We have reached out to our customer to address
their concerns, however, our attempts to reach them have been
unsuccessful. Once we are able to speak
with the customer and verify the account, we can address their concerns and
provide a successful resolution.
Thank you for your time and consideration.
Karen S.
Executive Resolutions
Cox Communications, Southwest RegionReview fromTyrone C
Date: 06/18/2025
1 starTyrone C
Date: 06/18/2025
This is not just a review, this is a complaint and borderline criminal an BBB shouldn't encourage reviews and block you from leaving complaints for these type of corporate practices that pry on the lower income with ridiculous services and mandatory payment processes like having to forcefully add a card or bank account so they can charge you $25 for a reversal fee. Give people the right to pay at their discretion. If there late cut the service off, don't take advantage of poor people.
But my complaint is that I was charged twice, a duplicate amount of $71.10 but yet when I asked for a refund for one of the charges, I was told I am only approved for a $25 refund. This company decides what they feel you should receive when you are overcharged. This is not only bullying the customer it predatory practices. It basically says we'll give you what we want and what are you going to do about it. Who makes these determination? How do you feel it's good business to charge people twice a month and then stand by not returning it.
This is in regard to my Cox Mobile bill in Las Vegas NV. If anybody reads this, make a stand. Don't do business with this company. They stand for everything that's wrong with corporate business in America. They put money before people or fairness. And BBB don't stand behind that. Or you will start to appear more for businesses then the people they serve. This is a COMPLAINT!!Cox Communications Las Vegas
Date: 07/02/2025
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on July 2, 2025 and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
----------------------------------------------------------------------------------------
The Executive Escalations TeamReview fromArlee V
Date: 06/06/2025
1 starArlee V
Date: 06/06/2025
Horrible company other Internet companies have unlimited data. They have a limit of 1250 which they claim is enough for the average user. It is not we went over and they overcharged me 50-60 bucks when they claimed they had a courtesy credit the only way I could avoid this if I went unlimited all the deals they had were scams overcharged, and ridiculous. This is a horrible and duplicitous company. I will never use them again. I will warn everyone away from them they are a horrible company.Cox Communications Las Vegas
Date: 06/10/2025
We
would like to thank the BBB for the opportunity to assist a valuable
customer. Please let me begin with an
apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have reached out to our customer to address their
concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer
and verify the account, we can address their concerns and provide a successful
resolution.
Thank
you for your time and consideration.
.
Executive ResolutionsReview fromTeerana U
Date: 06/03/2025
1 starWhen I signed up for Cox Communications service, I was told by a Cox representative that I would receive a $100 installation credit (since this was the first-time service was being installed at my address), as well as a $25 credit to use toward my first month’s bill.
I have a screenshot of this conversation clearly showing the representative confirming these credits. However, after speaking with several Cox representatives, only a $25 credit was offered, and even that was not confirmed in writing when requested. This repeats what happened previously, where another salesperson told me to screenshot the conversation instead of sending an official confirmation email.
Despite making several good-faith attempts to resolve this through customer service, the full $125 in promised credits has not been applied to my account. I am simply requesting that Cox honor the original offer made to me at sign-up, based on the documentation I have.Review fromTyler B
Date: 05/29/2025
1 starI’ve been a business customer for the last five years. My business account has gone past. It’s 36 months contract and has been auto renewing every year after with zero communication from Cox. I am in the middle of moving my small business to a new location that Already has Wi-Fi. I attempted to call to cancel my service and they said I’m not eligible for cancellation. They said my auto renews And there would be a cancellation fee if I wanted to cancel. When I asked what the cancellation fee was for my basic business Internet, it was $3700! Cox does not look out for small business and they are praying on people who don’t think every day about their auto renewals. Just because I can’t transfer my business Internet to my new location, they are penalizing me with the full amount.Review fromMary Ann M
Date: 05/22/2025
1 starMary Ann M
Date: 05/22/2025
I have lived in five different cities in New York, one city in Florida and one city in Arizona and I have never had more outages than I've experienced with Cox in Las Vegas, Nevada!!! HORRIBLE, HORRIBLE INTERNET!!!Cox Communications Las Vegas
Date: 06/03/2025
Cox Communications (Cox) is in receipt of your complaint
filed through the Better Business Bureau. Let me begin by thanking you for
allowing us the opportunity to serve you. We thank you for bringing your
concerns to our attention. Doing so allows us to improve the quality of the service
we provide to our customers.
We have reached out to you to address your concerns,
however, our attempts to reach you have been unsuccessful. Once we are able to
speak with you and verify your account, we can address your concerns and
provide a successful resolution.
If you have any questions or concerns regarding your
account, please contact our Customer Service department at 800.234.3993.
Best Regards,
COX - California
----------------------------------------------------------------------------------------
The Executive Escalations TeamReview fromDayna B
Date: 05/21/2025
1 starSame issues as many of the reviews here for Cox. TV goes out regularly, internet speed not what promised. Raised my bill by 70.00 a month and have spent several hours on the phone with very Rude reps attempting to lower it. All they would offer is 20.00 off the new rate with less services even with a disabled elderly person in home.
They won't cancel my showtime subscription even though I have verbally and in writing requested this while I look for new provider.
I know remember why years ago I swore I would never use Cox...Stay away if you can!Review fromHenry S
Date: 05/11/2025
1 starHenry S
Date: 05/11/2025
When I first started Cox communication my bill was $165 now 3 years later it's $340 every weekend my cable goes out this is not a one-time occurrence it seems like every weekend right now it went out on Saturday and they said they can send it technician Monday but I have to take off work but yet they want $340 a monthly awful service now my complex allows ******* so I will be switchingCox Communications Las Vegas
Date: 05/15/2025
We would like to thank the BBB for the
opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer
may have experienced. It is certainly not our intention to cause any
frustration.
We have contacted the customer directly to
address their concerns and have provided a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has
given to us to assist our customer.
Julian
Executive Resolutions
Cox Communications, West Region
Cox Communications Las Vegas is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.